Excellent location along the beach/tourist area.
Posted Jan 1, 2017
Lines were a little long at check in but staff was friendly and helpful.The hotel is well maintained but room furnishings, drapes, bath and vanity areas are out of date. Linens and towels also showing wear.The hotel is kept very clean and most of the staff is friendly especially so is the day security guard stationed by the elevators. There are five guest elevators and two were out of service the entire stay. WiFi also weak in the room except by the entrance door. Overall great staff, clean property but showing lack of investment in renovations that are long overdue.
Comment from Hotel Management
Jan 3, 2017 by Elvia Zavala / Directora General, Hotel Management
We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. The property will enter soon into a full renovation of rooms and areas in general to ensure guest satisfaction in general. We will be happy to host you again in a near future. Elvia Zavala/Managing Director