Ratings based on 738 Verified Reviews

3.9 out of 5
80% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Hotel with ocean view

Posted Nov 20, 2016
Pros: The Pool and is in walking distance to Walmart.
Cons: The pool itself didn't have lights I would add them.
Location: All kind of restaurants and convenient stores.
Great hotel for the price, walking distance to Walmart and the beach. The pool is nice and warm and the bar has an amazing view of the sunset. The new remodel rooms are super clean and have ocean view.
5 out of 5
Recommended
for Everyone
by A verified traveler

Love the way is situated right on the beach

Posted Nov 17, 2016 on Orbitz
The pool needs repairs and has to be clean around the edges, also didn't like , if you have a guess even if you are consuming, around pool or if I invited friends to eat dinner have to pay for them extra to be around
2 out of 5
by A verified traveler

Posted Nov 14, 2016
They charged us for everything, made me pay for an extra person when I showed up to the hotel, which I had already paid for before getting there. Not to mention they wanted to charge me to have visitors for about an hour there.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

The service was excellent

Posted Nov 2, 2016
Location: Everything is close by, anything you need is minutes away or you can walk to different stores and restaurants,and there is a lot of taxi or bus
The room was very spacious and had a very beautiful view of the beach,and very clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Posted Sep 19, 2016
Great hotel loved the pools, security of the hotel was amazing we felt safe. overall loved the hospitality.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice at all

Posted Aug 30, 2016
Great experience I Lloyd recommend it to everyone
Comment from Hotel Management
Aug 31, 2016 by Tonatzin Barrientos, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from North Bergen NJ

Very nice hotel with excellent service

Posted Aug 25, 2016
First time at this hotel experience was 100% satisfactory all personal very professional our room one of the best located great view from our balcony to Acapulco beach our family always have a great time food was delicious thanks for making our vacation very relaxing
Comment from Hotel Management
Aug 29, 2016 by Tonatzin Barrientos, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by Jorge from Bogota

Posted Aug 19, 2016 on Hotels
Very good old hotel in need of a bit of maintenance. Service was excellent. Some mold smell in the room. Safe and clean.
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by A verified traveler

Posted Aug 14, 2016 on Hotels
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios
4 out of 5
Recommended
for Families
by A verified traveler

Good location.....

Posted Jul 21, 2016 on Orbitz
Nice for families with children, two big pools and nearby restaurants.
Comment from Hotel Management
Jul 23, 2016 by Comunicaciones, Hotel Management
Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager