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Get an overview of this hotelBeach resort with postcard views of Acapulco Bay

On the beach

Gardens and umbrella-dotted sundecks surround this hotel facing Acapulco Bay; inside, the hotel offers an Orthodox synagogue, Mikveh Tevila, Shabbat elevator, and kosher restaurant.

Pools and palapas

In addition to a health spa, beauty shop, fitness center, and business center, there are two swimming pools on site, plus 70 thatched palapas lining the hotel's beachfront.

Rooms with views

Air-conditioned accommodations offer furnished balconies with partial views of Acapulco Bay. All guestrooms offer private balconies, furnished with chairs and cocktail tables.

Hotel Amenities

Hotel Amenities

Grand Hotel Acapulco offers a rock-waterfall garden, orthodox synagogue, Mikveh Tevila (immersion pool), and a special Shabbat (Sabbath) elevator. An open-air, poolside restaurant serves kosher cuisine December through February for lunch, and dinner, with a Shabbat dinner on Friday nights and a Shabbat brunch on Saturdays. Breakfast is also available. Catholic Mass is offered on Sundays during busier seasons.

The on-site health spa features body treatments, massage, facials, and an Alphajet capsule (vibrations, music, aromatherapy). There are also men's and women's steam rooms, saunas, and a spa tub. A fitness center is equipped with cardio machines and free weights. A beauty shop offers waxing and hair/nail care.

Other amenities include a business center with computer stations and high-speed Internet access. Complimentary WiFi is also available in public areas.

Clothing, beachwear, jewelry, gifts, cigars, snacks, and sundries are available in the hotel's shopping arcade. An area shuttle is also available (surcharge).

The hotel purifies its water. It does not allow pets.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Number of bars/lounges - 2 
  • Breakfast available (surcharge) 
  • Business center 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fitness facilities 
  • Full-service spa 
  • Gift shops or newsstand 
  • Hair salon 
  • Tours/ticket assistance 
  • Free WiFi 
  • Number of outdoor pools - 2 
  • Total number of rooms - 573 
  • Children's club 
  • Laundry facilities 
  • Spa treatment room(s) 
  • Meeting rooms 9 
  • Multilingual staff 
  • Number of floors - 23 
  • Valet parking (surcharge) 
  • Terrace 
  • Poolside bar 
  • Porter/bellhop 
  • Safe-deposit box at front desk 
  • Beach umbrellas 
  • Beach cabanas (surcharge) 
  • Area shuttle (surcharge) 
  • Number of restaurants - 3 
  • Sauna 
  • Shopping on site 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Spa tub 
  • Steam room 
  • Children's pool 
  • Television in common areas 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Free Wi-Fi  
  • Children's club (free)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Room Amenities

  • Air conditioning 
  • Balcony 
  • Private bathroom 
  • Shower/tub combination 
  • Deep soaking bathtub 
  • Blackout drapes/curtains 
  • In-room safe 
  • In-room childcare (surcharge) 
  • Free toiletries 
  • Hair dryer 
  • Daily housekeeping 
  • Iron/ironing board (on request) 
  • Cable TV service 
  • Free WiFi 
  • Premium TV channels 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • LED TV 
  • Rollaway/extra beds (surcharge) 

Where to Eat

Zapata, Villa, y Compañia - Casual restaurant/bar featuring photos of revolutionary generals Emiliano Zapata and Pancho Villa. Mexican cuisine includes traditional selections and seafood such as lobster and shrimp. Meals for two grilled over charcoal at table. Specialty of meter-long (39-inch) beef tenderloin for two. Televisions. Game room with pool tables. Live dance music some nights. Dinner only, plus pozole party Thursday afternoons with live dance music.

El Pescador - Bayfront open-air restaurant serving burgers, salads, soups, appetizers, pizza, pasta, grilled items, and main courses such as sole with pine nut-coriander butter, sea bass with fried garlic and guajillo chile. Lunch and dinner.

El Pescador Bar - Open-air bar adjacent to El Pescador restaurant. Wrought-iron seating, sunset view.

La Ceiba - Air-conditioned, lobby-level restaurant serving a Mexican/American buffet and à la carte . À la carte lunch menu of appetizers, soups, salads, burgers, sandwiches, steak, fish, enchiladas, Indonesian nasi goreng, Chinese rice noodles. Lunch.

Lobby Bar - Lounge with cushioned seating, soft lighting, occasional piano music.

Nearby Things to Do

The hotel maintains a nine-hole municipal course (lighted for night play), 2.25 km (1.5 mi) away (surcharges apply).

On the hotel beachfront (as on many beaches around Acapulco Bay), independent operators rent out snorkeling gear, personal watercraft, and motor boats. They also arrange snorkeling, scuba-diving, glass-bottom-boat, and fishing excursions; parasailing flights, water skiing, and banana-boat rides. A children's club is available on site.

Other popular activities include hiking in the Sierra Madre Mountains surrounding Acapulco, horseback riding on ocean beaches noted for surfing, and jet-boat river trips. Acapulco also has four championship 18-hole golf courses, all located in the same area about 10 km (six miles) from the hotel.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Playground on site 

Spa Services

  • Steam room in spa 
  • Detoxification wrap 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Roll-in shower 
  • Accessible bathroom 

Hotel Policies

Check-in

Minimum check-in age is 18

Check-in time starts at 3 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between MXN 219 and MXN 250 per person (approximately)
  • Self parking fee: MXN 70 per night
  • Valet parking fee: MXN 75 per night
  • Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Acapulco Grand Hotel
  • Grand Acapulco
  • Grand Hotel Acapulco
  • Acapulco Grand Mayan
  • Grand Mayan Acapulco Hotel Acapulco
  • Grand Mayan Hotel Acapulco
  • Hyatt Regency Acapulco
  • Hyatt Acapulco

We should mention

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.


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Learn more.
3.7 out of 5
82% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
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Great view and pool

4 out of 5
by
Posted Feb 20, 2017
Had a few problems with room which were quickly rectified by assistance managers Melo And Salinas. Special mention to pool attendant Agripelino who was always there to give a helping hand.a great location on the strip where we always felt safe.not confined to a compound
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This hotel is on the beach and close to everything

5 out of 5
by from Montreal, Canada
Posted Feb 18, 2017
Pros: Everything!!!!!
Cons: Wifi
Location: Everything is nearby. Walmart, Starbucks,Casino & Restaurants.
Definetly going back to this hotel, location is great, across the street from Walmart & Starbucks and the Casino. Restaurants galore on the strip close by. Hotel has been well maintained throughout the years, staff is Wonderful! I must particularly single out the cleaning lady Mercedes, so sweet, my room was cleaned everyday by her with a smile and blessings. The hotel manager Betty was so warm & Professional . Pools at this hotel are great, beach is fantastic with massages offered right on the beach. I highly recommend this hotel.
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Grand hotel

2 out of 5
by
Posted Jan 5, 2017
The entrance of the hotel looks nice but the rooms are very dated with ok customer service. I found nicer rooms for the same price elsewhere.
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Perfect experience

5 out of 5
by
Posted Dec 31, 2016
Beautiful view and room. Very comfortable. Staff amazingly helpful.
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Great Hotel by the beach

5 out of 5
by from US
Posted Nov 29, 2016
Pros: The food at the restaurant was delicious.
Location: It is close to the casino, a Walmart, movie theater, and lots of restaurants.
The hotel itself looks spectacular. The rooms were clean and the staff was attentive. The view from the room was marvelous! There are so many things to do nearby and it is completely safe. You can walk around the city, take a taxi, or take public transportation.
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Amazing Hotel with ocean view

5 out of 5
by
Posted Nov 20, 2016
Pros: The Pool and is in walking distance to Walmart.
Cons: The pool itself didn't have lights I would add them.
Location: All kind of restaurants and convenient stores.
Great hotel for the price, walking distance to Walmart and the beach. The pool is nice and warm and the bar has an amazing view of the sunset. The new remodel rooms are super clean and have ocean view.
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2 out of 5
by
Posted Nov 14, 2016
They charged us for everything, made me pay for an extra person when I showed up to the hotel, which I had already paid for before getting there. Not to mention they wanted to charge me to have visitors for about an hour there.
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The service was excellent

5 out of 5
by from US
Posted Nov 2, 2016
Location: Everything is close by, anything you need is minutes away or you can walk to different stores and restaurants,and there is a lot of taxi or bus
The room was very spacious and had a very beautiful view of the beach,and very clean.
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5 out of 5
by from california
Posted Sep 19, 2016
Great hotel loved the pools, security of the hotel was amazing we felt safe. overall loved the hospitality.
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Nice at all

5 out of 5
by
Posted Aug 30, 2016
Great experience I Lloyd recommend it to everyone
Comment from Hotel Management
Aug 31, 2016 by Tonatzin Barrientos
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
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