Ratings based on 819 Verified Reviews

3.9 out of 5
80% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful view and close proximity

Posted Jun 8, 2017
We enjoyed our trip very much. Beach, hotel and staff were pleasant. When we booked on Expedia this hotel came up under all inclusive option, IT IS NOT!! Really that was our only issue, they have no all inclusive option but this hotel will come up with that option!
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Posted May 30, 2017
Pros: Staff, security, location, were all great.
Cons: Maybe a little more detail in cleanliness of rooms. Small minor things
Location: Great location, close to lots of restaurants, Walmart & a karaoke bar just 5 mins from hotel
Four of us stayed here. At first there were some problems with air conditioning and shower diverter in our rooms, but Fernando was awesome and upgraded us to gorgeous suites high above on 18th & 19th floors. Beautiful ocean view, breathtaking! Nobody disappointed to say the least. After a week in the suite we were a bit sad to have to leave. Great job Grand hotel staff! Would gladly stay here again.
Comment from Hotel Management
Jun 3, 2017 by Gerencia, Hotel Management
Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the future. Please be assured that measures will be taken to improve our service. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

For the price could not beat this beachfront hotel

Posted May 26, 2017
Large comfortable attractive room. Attractive pool area and beach. Pleasant atmosphere with many families.
Comment from Hotel Management
Jun 3, 2017 by Gerencia, Hotel Management
Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach reasonable price.

Posted May 17, 2017
Pictures of hotel online make it look newer then it really is. Hotel would not let me switch from one king to 2 queen beds with out rebooking. Staff overly enforces their "wristband" policy. Poor air circulation and ventilation in the bathrooms and thought most the hotel.
Comment from Hotel Management
Jun 3, 2017 by Gerencia, Hotel Management
Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the future. Please be assured that measures will be taken to improve our service. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas nv.

great location nice beach

Posted Mar 7, 2017
Pros: location and staff
Cons: small charge for beach chairs
Location: right on beach. across from walmart.all kinds of things to do on beach,jet skis and paragliding.
arrived and was upgraded to a suite on the 14th floor with a balcony and spectacular view of the city.everything worked as expected.concierge made reservations for dinner at another hotel to view cliff divers.all amenities on site or close by.across the street from walmart.staff was great from front desk to cleaning crew.highly recommended hotel.
Comment from Hotel Management
Apr 7, 2017 by The Managment, Hotel Management
Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

The rooms need updating, the location is perfect.

Posted Mar 4, 2017 on Orbitz
The rooms and over all the hotel needs updating, the staff is very friendly and I love the location because the beach is just a few feet away from the hotel.
Comment from Hotel Management
Mar 11, 2017 by The Managment, Hotel Management
Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager
2 out of 5
by A verified traveler from chicago

Do not waste your money

Posted Feb 23, 2017
I have been here many times before when it used to be Hyatt and it was always wonderful. So I decided to book again even if it was not Hyatt any more . BIG MISTAKE! Rooms needs a lot of maintenance. Bathtub was all chipped, clogged and the mirror very dirty. We did not have a remote control and when I asked for one it never came . I turn on the AC and sparks came out of the unit. Staff was ok. Not very enthusiast . Lobbies needs more light. They did renovate the elevators and hotel it is a great location. Seimming pools are nice. The beach is great but be ready for all vendors . You can not rest since they are constantly pushing you to buy goods.
Comment from Hotel Management
Mar 11, 2017 by The Managment, Hotel Management
Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Expedia. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with us. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the future. Please be assured that measures will be taken to improve our service. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view and pool

Posted Feb 20, 2017
Had a few problems with room which were quickly rectified by assistance managers Melo And Salinas. Special mention to pool attendant Agripelino who was always there to give a helping hand.a great location on the strip where we always felt safe.not confined to a compound
Comment from Hotel Management
Feb 28, 2017 by Gerencia, Hotel Management
Estimado Huésped: Muchas gracias por haberse tomado el tiempo en escribir sus amables comentarios en Expedia. Con gran placer los hemos leído. No hay nada más satisfactorio en esta industria de la hospitalidad que recibir experiencias positivas sobre la estancia de nuestros huéspedes. Esperando tener el placer de servirle nuevamente, reciba saludos cordiales. Atentamente, GRAND HOTEL ACAPULCO & CONVENTION CENTER Dirección General
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

This hotel is on the beach and close to everything

Posted Feb 18, 2017
Pros: Everything!!!!!
Cons: Wifi
Location: Everything is nearby. Walmart, Starbucks,Casino & Restaurants.
Definetly going back to this hotel, location is great, across the street from Walmart & Starbucks and the Casino. Restaurants galore on the strip close by. Hotel has been well maintained throughout the years, staff is Wonderful! I must particularly single out the cleaning lady Mercedes, so sweet, my room was cleaned everyday by her with a smile and blessings. The hotel manager Betty was so warm & Professional . Pools at this hotel are great, beach is fantastic with massages offered right on the beach. I highly recommend this hotel.
Comment from Hotel Management
Feb 28, 2017 by Gerencia, Hotel Management
Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager
5 out of 5
by Adrian

This traveler left a rating score only Posted Feb 14, 2017 on Hotels