3 outdoor pools, sun loungers
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Reviews of Hotel Club del Sol Acapulco by NG Hoteles

3 out of 5
Hotel Club del Sol Acapulco by NG Hoteles
Costera M. Aleman 1750, Magallanes, Acapulco, GRO

Reviews

6.0
Rating 10 - Excellent. 72 out of 418 reviews" "
Rating 8 - Good. 105 out of 418 reviews" "
Rating 6 - Okay. 74 out of 418 reviews" "
Rating 4 - Poor. 76 out of 418 reviews" "
Rating 2 - Terrible. 91 out of 418 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Benito

Disliked: Cleanliness, property conditions & facilities
I have chosen this hotel for low price, but in reality Acapulco in general has been in restauration cause huracan Otis,
Stayed 3 nights in Jan 2024

2/10 Terrible

Ma de los Angeles

Traveled with family
Liked: Room comfort
Disliked: Staff & service
No era lo que esperaba
Mal servicio, mal encarados y con poca disponibilidad para resolver dudas. Deberían o cambiar a la gente de recepción o sugerirles que traten bien a los huéspedes.
Stayed 1 night in Jan 2024

6/10 Okay

Elva

Not crowded which was nice but the hotel could have been cleaner and cozier for the local currency.
Stayed 2 nights in Sep 2023

2/10 Terrible

Paulina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Estaba a punto de caerse en pedazos , las cortinas rotas , los azulejos quebrados, las peores camas , el agua del piso del baño se salía , la peor experiencia de mi vida no aguante y me fui aparte de eso el servicio del check in lo dio una persona que no procesa correctamente su cabeza , tuve que cruzar la calle y rentar otro hotel publicidad engañosa
Stayed 1 night in Aug 2023

2/10 Terrible

Anthony jerome

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty shower had a leak one day no light no power
Stayed 4 nights in Jul 2023

6/10 Okay

Irlanda

Liked: Cleanliness
they don’t have phone un the room. and shampoo etc i got all-inclusive i was expecting. more they have lot limitations
Stayed 1 night in May 2023

2/10 Terrible

michael

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t stay here. The pictures of the property are from when it was first built. It reminded me of Cuba. Paint peeling, black mold in the showers and swimming pools. The air conditioning didn’t not work in our room so they gave us another room and the AC didn’t work there either. No drinks or food allowed in the pool area, limited food at the one restaurant. Cigarette burns in the furniture. The air intake vents were covered in dust so you basically breath that in. It literally looks like a Third World country hotel. They only redeeming thing is that the staff was nice. Not very accommodating but nice.
Stayed 2 nights in May 2023

8/10 Good

Amazon

Liked: Cleanliness, staff & service, property conditions & facilities
No wi-fi in the room…. Just elevator was working… the staff was friendly
Stayed 1 night in Apr 2023

4/10 Poor

Ovidiu

Disliked: Cleanliness, staff & service, property conditions & facilities
bed sheet was full of stains, there were even pubic hair in the bed, mattress / pillow / and blankett smelled badly, bathroom and toilet were in a disgusting condition, receptionist asked for 100 pesos deposit for room-key TV remote, btw. the remote did not even work with the old TV. in the morning when I woke up, I killed a cockroach in my room. when I told the receptionist at checkout, she just smiled and did not really care about it. the only positive thing about my stay: they put my luggage in a safe space after my check-out and so I could enjoy the last day in Acapulco until my late-night bus. I know, this is smth. that should not be mentionable, but I was surprised that there was at least smth OK.
Stayed 1 night in Feb 2023

2/10 Terrible

Cristina

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water, dirty towels, torn bed pillow sheets, bug in the room, elevators out of service,internet only in lobby, did not get the room i paid for...not enough pool lounge chairs. I checked out early and went to another hotel.
Stayed 3 nights in Feb 2023

2/10 Terrible

Dolores M, Memphis

Disliked: Staff & service, amenities, property conditions & facilities
Although several employees around, only one (1) working & checking in. Child threw up & no one cleaned, until I complained, then someone was sent. Meanwhile people were stepping on it, if they didn't look. When we, other guests & I, asked why only one was checking in, we were looked at and ignored
Stayed 2 nights in Jan 2023

2/10 Terrible

Luis

6/10 Okay

Antonio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel i suggested to add Wi-Fi
Great location, nice pools please add Wi-Fi service
Stayed 2 nights in Jul 2022

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Read detailed review:
Stayed 4 days. No wifi. Parking is paid and located in the back which is sketchy but ok. Nights are loud with traffic and music. Pillows, towels, and sheets stink. They don't use fabric softener. Some bugs in the room. A ton of mosquitos in the elevators. Pools were super clean and I loved them all. Lots of trees for shade in the pool area so there's flowers leaves and some bugs in the pool but overall very clean water. 100 pesos for deposit for towels and remote control each. You get money back when you give them back. Service and housekeeping was good. Building is run down and needs remodel. Certain areas with mold but expected. Ask for extra toilet paper. Because a roll wont last more than a day. Location is great, less than 5 min walk to beach. Lots of stores and food places around. Would come back.
Pool
Stayed 3 nights in Jul 2022

4/10 Poor

ROBERTO

Disliked: Amenities, property conditions & facilities
I visited this hotel almost 25 years ago and it was in good conditions I mean the rooms and the accommodations. Now the same hotel is almost horrible, old and very neglected the street entrance is fill with wholes and I wouldn't exaggerate if a rate it 2 stars. I won't recommended at all.
Stayed 6 nights in May 2022

4/10 Poor

Jorge, Swannanoa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Muy pobre ese hotel instalaciones mal
Stayed 2 nights in Feb 2022

6/10 Okay

Jose Antonio, Woodstock

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, but the sound of the bars around te area is too high to sleep well.
Stayed 1 night in Jan 2022

4/10 Poor

Matthew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby was nice but everything else was run down and dirty. We tried two different rooms, both had black mold all over in the bathrooms, one had a dirty toilet, stains on the bedding dresser falling apart....not a good experience. We didn't eat the food.(nor did anyone else)
Stayed 1 night in Jan 2022

10/10 Excellent

Janeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wifi. Building too old. Service bad
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, old
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
My non smoking room looked and smelled like an ashtray roaches shower didn’t work no air conditioner only fan bed sheets extremely dirty like someone previously got muedered there staff had no compensation drinks where watered down cigg buds everywhere roof falling off in balcony of room no manager on duty at anytime the time of our stay horrible and gross experience
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
We got sick just after arriving in the hotel restaurant buffet as soon as we got upstairs to our room we had to vomit. We should have complained but we left the next day.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Grey sheets (look like dirty), cockroaches on a counter, no shampoo, old amenities, air conditioner is not controllable (it works just at permanent power), a hotel restaurant is poor.
Stayed 7 nights in Dec 2019
Response from Lucia on Jan 29, 2020
Thanks for your opinion

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Hard beds , shower heads don't work properly. Hot water isn't hot is warm
Stayed 6 nights in Jul 2019
Response from Lucia on Sep 2, 2019
We appreciate your comments that are very useful for our change process. Thank

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019
Response from lucia on Jun 22, 2019
agradecemos sus comentarios!

2/10 Terrible

Justyna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel service is very poor. I had to wait about an hour to talk to a manager. The food is reheated from either the previous day or two days ago. My kids got sick. The only good thing was the slide for the kids. Would not recommend.

4/10 Poor

Ed99

Disliked: Cleanliness, staff & service, room comfort
New Year's
The hotel has a good location however the bulding conditions are not the best, they should improve the staff attention as well

4/10 Poor

DAVID, NORTH CAROLINA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel Club Del Sol
friendly staff,great location.The Hotel needs to be upgraded. highly uncontrolled with pest problems. TIENE CUCARACHAS!!!!!

2/10 Terrible

Norma, Houston Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Not Impressed
Liked the location ac not working. sheets smelled like they had been left in washer over night then dried. No one working at the bar by the pool . But did enjoy the casino next door and the beach across the street and the diffferent restaurants with in a short distance.

10/10 Excellent

Arellano Quirino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me pareció muy bien hotel, solo que si le daría mas mantenimiento a los elevadores, no funcionan y tardan mucho en abrir.
Stayed 2 nights in Apr 2024

2/10 Terrible

Victor

Stayed 1 night in Mar 2024

6/10 Okay

Julio

Traveled with family and small children
No funciona un elevador, no hay servicio de toallas para la alberca, solo hay limpieza de la habitación cada tres días, el desayuno es el mismo, no hay variedad solo huevo, chilaquiles y hot cakes durante los 4 días que estuve. En cuanto a los alrededores está mejor de lo que pensaba, hay turismo, hay restaurantes, Oxxos, farmacias, súper, etc abiertos, la playa en gral está bien, limpia, mucha seguridad en toda la costera así como en la carretera.
Stayed 3 nights in Mar 2024

2/10 Terrible

Martín Edgar

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ya no me quedé ena propiedad, las condiciones son deplorables e insalubres. No cuenta con estacionamiento ni baño en las habitaciones ni dentro del hotel , si no en el restaurante cruzando la calle
Stayed 1 night in Mar 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Lo único que no me gustó fue el desayuno, no muy agradable y muy poquito. Pero todo bien para la situación actual de Acapulco.
Stayed 2 nights in Jan 2024

6/10 Okay

José

Liked: Cleanliness
Disliked: Property conditions & facilities
Por la tarifa que manejo el lugar no está adecuado falta luz muy tétrico Me falta mi factura
Stayed 2 nights in Jan 2024

2/10 Terrible

MARIA ANGELICA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Martha Padilla

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
El hotel tiene muy buena ubicación, muy cerca de la playa, pero sus instalaciones están muy deterioradas, entiendo que acaban de tener una contingencia muy fuerte con el huracán Otis, pero las instalaciones estan muy viejas, las camas muy duras, las sabanas casi se deshacen de lo viejas que están. Los baños están con mucho moho donde no los lavan bien.
Stayed 5 nights in Dec 2023

2/10 Terrible

ALFREDO

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Irais

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las sábanas estaban sucias, olía e masiado a humedad, no servía el aire acondicionado el baño en muy malas condiciones. Tuvimos que cancelar la reservación y buscar otro hotel porque no queríamos dormir en sábanas sucias. Muy mala experiencia porque en Expedia tampoco nos supieron ayudar malísima experiencia ya no me quedaron ganas de volver a usar la aplicación y mucho menos ese hotel.
Stayed 3 nights in Dec 2023

6/10 Okay

Gabriel Hernández

Traveled with family
Liked: Staff & service
Después del huracán Otis es grande el esfuerzo que han realizado. No sería conveniente opinar ya que está en reconstrucción y hay muchas areas cerradas y dañadas.
Stayed 2 nights in Dec 2023

4/10 Poor

enrique

Business traveler
Disliked: Cleanliness, amenities
Mal servicio aún no me llega mi factura, hotel muy descuidado.... Mala experiencia
Stayed 2 nights in Dec 2023

2/10 Terrible

Gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities
No pueden facturar
Stayed 1 night in Dec 2023

2/10 Terrible

Gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities
No se puede facturar
Stayed 1 night in Dec 2023

6/10 Okay

Lidia Aurora

Stayed 1 night in Oct 2023

2/10 Terrible

Fernando

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo, no vuelvo a ir ahí .
Stayed 2 nights in Oct 2023

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities
Todo estuvo muy bien, el único detalle es que las instalaciones se sienten muy viejas (elevadores, cuartos, etc)
Stayed 2 nights in Oct 2023

8/10 Good

Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities
muy buena ubicacion , solo le falta una mejora en su imagen de sus isntalaciones, dan buen servicio.
Stayed 2 nights in Sep 2023

8/10 Good

alan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lo único que no me gustó fue que los colchones ya están muy viejos fuera de eso esto bien
Stayed 5 nights in Oct 2023