Exterior
Check availability

Reviews of Hotel Elcano Acapulco

3.5 out of 5
Hotel Elcano Acapulco
Av del parque y las palmas S/N, Acapulco, GRO

Reviews

8.2

Very Good

Rating 10 - Excellent. 392 out of 1001 reviews" "
Rating 8 - Good. 375 out of 1001 reviews" "
Rating 6 - Okay. 149 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Hugo

Stayed 4 nights in Oct 2023

4/10 Poor

Marlene

Stayed 1 night in Oct 2023

4/10 Poor

Marlene

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location it’s a plus the property it’s in very bad conditions, elevators not morning , bathrooms in very bath conditions areas with out paint no Tv on the bar horrible
Stayed 2 nights in Oct 2023

6/10 Okay

Cesar

Stayed 3 nights in Sep 2023

8/10 Good

Marco

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 2 nights in Sep 2023

10/10 Excellent

Nora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is really clean, peaceful , Family ambiance, affordable and Even the studio size room is quite enough for a couple I totally recommend this Hotel for Everyone who wants to have an awesome time in Acapulco
Stayed 3 nights in Sep 2023

6/10 Okay

John

Liked: Staff & service
Older hotel . Did not want to give upgrade room at hotel even though i am platinum member. First two nights had a small studio that ac did not work. Was finally given different room that functioned little better but was bigger room so i was happy. Knew the area so big plus used public transportation most days. Oxxos everywhere so never far from morning coffee or lunch on the beach beer run. Walk towards beach in back of Hotel Copacabana. Rent a table n chairs there more people then at Elcano. 150 to 200 pesos all day . Must try fried potatoe tacos with salsa … shrimp on stick hit or miss . Close to oxxo for chips n beer everyone has Bluetooth speaker so all kinds of music. Hope this helped … first time at this hotel not sure if I would return. Staff great hotel old!!
Pic in front of hotel..
Stayed 4 nights in Aug 2023

6/10 Okay

Ismael Quintos

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El hotel requiere ya de mucho mantenimiento, las instalaciones son viejas, los muebles requieren una renovación ya que se están volviendo inservibles, las llaves de lavabo o regadera ya no funcionan adecuadamente, la alberca tiene unas secciones tipo jacuzzi de las cuales solo funciona 1, la alberca solo la limpian con liquidos y es notable que requiere también filtración y ser aspirada, en ocasiones en agua esta verde. En general me parece que le falta mantenimiento a todo. El personal es atento y se esmera en hacer su trabajo, la comida me parece cara considerando costo beneficio.
Stayed 4 nights in Aug 2023

10/10 Excellent

neftali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast elevators, great buffet breakfast, great location, fast service when notifying a problem
Stayed 2 nights in Aug 2023

10/10 Excellent

LUCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

NIDIA

Stayed 5 nights in Jul 2023

6/10 Okay

Lupita

Stayed 1 night in Jul 2023

6/10 Okay

Cathleen

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel needs to be updated. Staff was excellent in restaurants, poolside and housekeeping.
Stayed 4 nights in Jun 2023

8/10 Good

gabriel

Stayed 3 nights in May 2023

8/10 Good

gabriel

Stayed 3 nights in May 2023

8/10 Good

MARICELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like ubication
Stayed 9 nights in Apr 2023

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En lo general para mi todo estubo perfecto y no tengo ningún tipo de queja todo me gusto
Stayed 2 nights in Apr 2023

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Rosario Rodriguez on Mar 29, 2023
buenos díasgracias por visitarnos. esperamos verlos pronto.

10/10 Excellent

Nora

Traveled with partner
Liked: Staff & service, property conditions & facilities
Lovely hotel. Wonderful views
Stayed 3 nights in Mar 2023

10/10 Excellent

Ava

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The great location and service were excellent.
Stayed 4 nights in Mar 2023

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Muy cómodo y la playa está divino. Los camarones al Mojo de Ajo está delicioso 😋
Stayed 2 nights in Feb 2023

10/10 Excellent

Eva

Stayed 7 nights in Jan 2023

10/10 Excellent

Alfonso, Chattanooga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very friendly staff, clean and the food was delicious. Service can improve a little bit around the pool by suggesting drinks and appetizers but that’s it. Great experience!!
Stayed 5 nights in Jan 2023

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
HOTEL EL CANO
beautiful property, great service
Stayed 7 nights in Jan 2023

6/10 Okay

Silverio

Ok

10/10 Excellent

Víctor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly
Stayed 1 night in Dec 2022

6/10 Okay

ANDREW

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice with great views but was in need of a fresh painting

10/10 Excellent

Enrique

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9 days vacations
A really great place to stay, and enjoy a wonderful vacations. Very clean, All the employees are friendly very good costumer attention. I recommend this hotel 100%. And definitely my next time in Acapulco I am going back with them.
From my room
Amazing view
From the bar a delicious mojitoa
A night view of the bahía, from my room
Stayed 9 nights in Nov 2022

2/10 Terrible

Jose

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Sorry to say I dont think I will ever go back to that hotel. The price -value is terrible... Poor amenities, no customer service, the bed.. Ouful. Room service prices way high... No. No it was incredible.
Stayed 4 nights in Nov 2022

10/10 Excellent

Elda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vintage uniqueness of the property and the people

10/10 Excellent

JOSE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed a few times at this hotel because it's clean,beds are comfortable every employee is very friendly and polite.
Stayed 3 nights in Oct 2022

8/10 Good

MARIA GUADALUPE DIAZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MUY TRANQUILO Y FACIL ACCESO
Stayed 2 nights in Sep 2022

4/10 Poor

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Location is close to sre. Good view. Ice is free. Food and drink is outrageously expensive. Boring location. I reserved a taxi for 4 am to take us to the airport because our flight was at 6:15 am and taxi never showed up. Room is super old and aircon leaked 2 liters of water one night. Room service for cleaning is unprofessional. They knock once and barge right in. Staff is friendly. Everyone acknowledges you. Elevator is on the edge of breaking down. Coffee good. Too many negatives.
Stayed 1 night in Sep 2022

10/10 Excellent

Luther Carson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a Great visit will be coming back
Stayed 9 nights in Sep 2022

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Air conditioners need to be updated and bathrooms very out dayed
Stayed 2 nights in Sep 2022

8/10 Good

Bertha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo esta bien nadamas una de las recamaras que rente me la entregaron 2 horas mas tarde pienso que ala hora que te entrenga las habitaciones es demasiado tarde
Stayed 3 nights in Aug 2022

6/10 Okay

Michael

Business traveler
Liked: Cleanliness
A/c weak. No pen and paper in room. No menu in room. Menu on TV but hard to access. Key card didn’t work. Great view. Expensive for what you get
Stayed 1 night in Jul 2022

8/10 Good

Victor

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jul 2022

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Jorge

Stayed 1 night in Jul 2022

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service
Cool place
It’s an old hotel, but it’s good! My only complaint is, there’s only one pool and there are no umbrellas on the pool loungers or anywhere with shade. Food in the hotel is delicious but pricey. Other than that everything was ok!
Stayed 3 nights in Jun 2022

6/10 Okay

Yolanda

Stayed 2 nights in Jun 2022

10/10 Excellent

keith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a older hotel which is maintained very well. It has a great beach. Staff is great. Easy location to restaurants.. One of our friends brought us to this hotel, he has stayed there is past as well.
Stayed 4 nights in Jun 2022

8/10 Good

Fariborz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022
Response from Cristina Cedeño on Jun 13, 2022
buenas tardes, agradecemos sus comentarios.

10/10 Excellent

Cecilia, San Leandro

Stayed 3 nights in May 2022

8/10 Good

Concha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room needs a mini fridge and maybe a small couch.
Stayed 3 nights in Apr 2022

8/10 Good

KIM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would repeat
Stay was good. Good service, Good kitchen. I would repeat
Stayed 4 nights in Apr 2022

10/10 Excellent

Ioana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful location close to everything we needed
Stayed 2 nights in Feb 2022

4/10 Poor

Wes

Traveled with group
Liked: Staff & service, property conditions & facilities
Very noisy all night from bands around the hotel. No umbrellas for shade at the pool.
Stayed 10 nights in Feb 2022

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time and pretty nice hotel location.
Stayed 1 night in Feb 2022