Ratings based on 1,069 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

The most outstanding experience in over 60 years

Posted Oct 9, 2017
Having traveled all over the world this is by far the best experience we have ever had
5 out of 5
Recommended
for Everyone
by A verified traveler

Unique design of facilities

Posted Sep 19, 2017
Service was excellent, everyone was extremely friendly
5 out of 5
Recommended
for Everyone
by A verified traveler from los Angeles

Beautiful hotel with an astounding view

Posted Sep 8, 2017
Pros: View
This hotel sits on a hillside facing the Acapulco bay. The view from our hotel room is astounding. I upgraded our room at checking to a room with private pool, which costed me only Mex$750 extra. A continental breakfast was included and delivered to your door in the morning at your selected time. The private pool is too small for lap swim, for which you can go to the beach club. There are three pools in the beach club, two salt water and one regular pool. The salt water pools are connected to the ocean through a large hole in the wall. No bottled water was provided. I presumed that the tap water at the hotel was filtered and brushed my teeth with tap water. We also drank drinking water provided by room service delivery. No problem. Since it sits on the hillside, you need to call for Pink Jeep to get around the hotel. The restaurant is very nice and you can get a beautiful view of sunset at dinner time. Food and wine are good. Service is super.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing customer service and amazing view

Posted Sep 8, 2017
Pros: Service and location
Location: Everything is close
This was a great experience The hotel stafff are friendly and on the top of needs Will defenitely back
Comment from Hotel Management
Sep 9, 2017 by Sales Manager, Hotel Management
Thank you so much for your kind words regarding your recent stay at this pink and white paradise. We are glad that we could meet your expectations and gladly will pass on your nice comments to our team, who will be delighted to hear that they are doing a good job. Will be more than happy to welcome you soon to this your home away from home. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, Ca

Nice view

Posted Sep 5, 2017
Eveyone was so nice and we had a great view from our casita, the Bellavista restaurant was so good.
Comment from Hotel Management
Sep 9, 2017 by Sales Manager, Hotel Management
Thank you for your most recent review and feedback of this pink and white paradise, it is greatly appreciated. I'm delighted you had a wonderful stay and I hope we have the opportunity to welcome you back again in the near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome

Posted Aug 23, 2017
Awesome, incredible view, awesome rooms and stay way up hill so the view covers the entire bay
Comment from Hotel Management
Sep 9, 2017 by Sales Manager, Hotel Management
Thank you for your most recent review and feedback of this pink and white paradise, it is greatly appreciated. I'm delighted you had a wonderful stay and I hope we have the opportunity to welcome you back again in the near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Total Relaxation

Posted Aug 19, 2017
From the moment we arrived with our party of 11 it was awesome. Great Staff very attentive. Views our awesome. Food was excellent. Beach club was so relaxing and it was private with a great restaurant. Can't wait till January to be back. And don't believe the Media it was 100% safe. I have 6 kids ranging from 7 to 19. We are from Palm Springs California, and I feel sorry that we waited so long to return to Acapulco. Such a beautiful place and the locals are awesome. The staff makes you feel like family. Thanks Las Brisas for a wonderful time.
Comment from Hotel Management
Sep 9, 2017 by Sales Manager, Hotel Management
Thank you very much for choosing to stay with us recently at this pink and white paradise and indeed for writing such a glowing review. I would like to thank you for wonderful comments in relation to all aspects of your stay with us here. We are very glad that you enjoyed the spectacular view, our amenities and that you felt at home with us. Hoping to welcome you soon to this spectacular piece of heaven. Warmest regards
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great option

Posted Jul 27, 2017
Great option to stay in Acapulco. The courtesy coffee and bread every morning is really good. Customer service is remarkable. The trip to the beach club is kind of far but it worths. Excellent sky line.
Comment from Hotel Management
Aug 18, 2017 by Sales Manager, Hotel Management
Dear Guest: Thank you so much for your kind words regarding your recent stay at this pink and white paradise. We are very glad that you enjoyed our spectacular view, location and that you felt at home with us. We would be very happy to have your with us soon again. Cordially,
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Ocean view conducive

Posted Jul 26, 2017
We truly enjoyed our stay. Service inconsistency seemed to be an issue as it pertained to complimentary meals and drinks. Certain policies need to be more effectively implemented in the Junior Suite sections. Communication between shifts should also be better delegated to insure customer service and satisfaction.
Comment from Hotel Management
Jul 28, 2017 by Sales Manager, Hotel Management
Thank you for your most recent review and feedback of this pink and white paradise, it is greatly appreciated. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

It's an ok hotel

Posted Jul 22, 2017
If you are going to stay here it's a very nice romantic spot. Not very built for a family vacation. Nothing to do or see besides the scenery. You have to wait on a Jeep to take you everywhere around the hotel. Only one restaurant open for breakfast that is not good. Very over priced. Second time staying and I probably will not stay again. Unless it was for only 2 days. After that you will get bored and tired of the same thing.
Comment from Hotel Management
Jul 28, 2017 by Sales Manager, Hotel Management
Thank you so much for your kind feedback after your recent stay at this pink and white paradise. Cordially,