Dear GuestIt is with great concern that we read your comments. It disappoints us to know that we did not succeed in meeting your needs, for which we apology.

Dear María Eugenia:Thank you very much for your visit and preference. It is a pleasure to know that you had a peaceful stay. We hope to see you soon here at your home.

Estimada Sra. MarleyMuchas gracias por su preferencia al elegirnos como anfitrión de sus vacaciones. Que gusto conocer su valoración para nuestra propiedad. Deseamos nos visite nuevamente en esta su casa.

Estimada Sra. ArmindaAnte todo, le agradezco por su estancia y por el tiempo dedicado a compartir su retroalimentación. Lamentamos que haya tenido algunos inconvenientes en el servicio y tenga la certeza de que hemos tratado sus comentarios en conjunto con nuestro equipo para asegurarnos de atender las áreas de oportunidad que nos menciona. Por favor, permítanos mejorar su perspectiva sobre nuestro hotel en una próxima visita, nos agradará mucho recibirla nuevamente.

Estimada Huésped:Muchas gracias por su estancia y tiempo dedicado a contestar la encuesta. Su valoración es muy importante, deseamos atenderla nuevamente, con gran placer la recibiremos.

Dear Ms. CynthiaFirst of all, we thank you for taking the time to write us your comments. We are very sorry that your stay has not been satisfactory, please allow us to offer you a sincere apology for not meeting your expectations. Your safety is our priority, so we will verify what happened in your room. Rest assured that we will take the pertinent actions together with the responsible departments to avoid similar situations and we will apply the action plans in order to improve the areas of opportunity that you indicate.

Dear Mr. MatthewThank you very much for choosing our hotel to enjoy your vacation, it was a pleasure serving you. We consider your rating to improve our services.

Estimado huesped:Park Royal Beach Acapulco, le agradece el habernos elegido como el lugar para disfrutar sus vacaciones. Es agradable conocer su valoración para nuestros servicios. Deseamos contar con su apreciable visita en un futuro y superar sus expectativas.

Dear Ana Maria:Thank you very much for your visit, it's nice to know that you enjoyed your stay at the hotel. I hope you come back soon.

Estimada Sra. CarolinaPrimeramente le agradezco por el tiempo dedicado a enviarnos sus comentarios. Lamento mucho que su estancia no haya sido satisfactoria, permítame ofrecerle una sincera disculpa. Las habitaciones se verifican diariamente para que estén en óptimas condiciones para su uso, por lo que reforzaremos está área de oportunidad a fin de evitar situaciones similares.

Dear Guest:Park Royal Beach Acapulco thanks you for choosing us as the destination to enjoy your vacation. We are very happy to have served you and we thank you for your stay. Thank you for your appreciation for Hugo and Antonio. We look forward to your visit very soon.

Dear guest Loema:Park Royal Beach Acapulco thanks you for choosing us as the destination to enjoy your vacation. We are very happy to have served you and we thank you for your stay. It is very motivating to know your score.We look forward to your visit very soon.

Dear Mr. Gustavo Thank you for sending us your comments. We are sorry to read that you had a bad experience in our hotel, I offer you a sincere apology. Please allow us to improve your perspective on a future visit, we will be pleased to serve you as you deserve.

Estimado huésped: Park Royal Beach Acapulco thanks you for choosing us as the destination to enjoy your vacation. We are very happy to have treated you and your family, we thank you for your stay. It is very motivating to know that you enjoyed our facilities. We hope you will visit us soon.

Dear guest: Thank you for sending us your comments, your opinion is very valuable for the improvement of our services. We are sorry to read the inconveniences you had during your stay and allow me to offer you a sincere apology. I confirm that we have treated your comments together with our team to ensure that we address the areas of opportunity that you mention. Please allow us to improve your perspective on a future visit, we will be pleased to serve you as you deserve.

I am very sorry that your stay was not satisfactory. Your opinion is very valuable to us as it allows us to improve our services. We hope you will give us the opportunity to host you again and exceed your expectations.

Thank you for your stay at our hotel and for sharing your pleasant experience with us. I am very happy to know that you enjoyed your stay in the company of your loved ones. Thanks for your recomendation. We look forward to your visit very soon.

Thank you very much for your recent stay. Thank you for sharing your assessment of our services. I inform you that we had a mishap with the train, so it was necessary to go down to the beach using 4 elevators. I hope you allow us to give you a more comfortable stay on your next vacation.

First of all, we thank you for taking the time to write us your comments. We are very sorry that your stay was not satisfactory, so I offer you a sincere apology for the situations observed during your stay. Your opinion is very valuable for the improvement of our services and we sincerely hope that you have found accommodations that meet your expectations for the rest of your vacation.

I thank you for your excellent rating for our hotel, it was a pleasure to serve you. I inform you that we are working on the elevator remodeling project to offer you more comfortable stays. We wish you visit us very soon.

Estamos encantados de haberte atendido en nuestro hotel Park Royal Beach Acapulco, deseamos verte próximamente y superar la experiencia en esta su casa.

Park Royal Beach Acapulco thanks you for choosing us as the destination to enjoy your vacation. We are very happy to have served you and we thank you for your stay. It is very motivating to know that you enjoyed our facilities and beach. We look forward to your visit very soon.

Park Royal Beach Acapulco le agradece el habernos elegido como el destino para disfrutar sus vacaciones. Apreciamos nos dedicara algo de su tiempo para evaluarnos y con gusto damos seguimiento a sus comentarios acerca de los servicios de venta. Esperamos nos brinde la oportunidad de atenderle como se merece en una futura estancia.

We thank you for your stay at our hotel and for your trust in the destination of Acapulco. The location of the hotel is a safe area for our guests. We are currently repairing the pool to offer you a comfortable vacation soon. It is nice to know that you enjoyed your weekend. We are waiting for you soon to assist you as you deserve.

We are sorry that we were unable to exceed your expectations, for which I apologize.

We appreciate the time spent sending us your feedback. We are very sorry that we were unable to exceed your expectations, for which I apologize. We really care about your comments, We would like to be able to contact you in order you can give us more details of the situations that you observed during your stay and thus be able to improve. Please fell free to write me to gerenciaaca1@park-royalhotels.com

Primeramente, permítame agradecerle su preferencia. Nos es grato saber que disfruto de nuestro servicio de alimentos. Tomamos en consideración su observación del servicio en bares. Sera un placer recibirlo nuevamente en su próxima visita.

Gracias por sus amables comentarios, me da mucho gusto saber que disfrutó su estancia con nosotros. Esperamos verlos nuevamente en una futura visita a Acapulco.

I really regret that we couldn't meet your expectations. Day by day we work to improve our facilities. I look forward to the opportunity to serve you again and improve your expectations.

I am really sorry to read the inconveniences that I go through during your stay and I offer you a sincere apology. Please allow us to improve your perspective on our hotel on a future visit to Acapulco.

It was a pleasure to receive you at Park Royal Beach Resort Acapulco. Thank you for your kind comments. We hope to visit us again.

I offer a sincere apology for the inconvenience it mentions. We follow up immediately. I look forward to the opportunity to serve you again at Park Royal Beach Resort Acapulco.

I offer an apology for not meeting your expectations. I look forward to the opportunity to improve your expectations on a future visit to Acapulco.

Thank you very much for your kind comments. It is a pleasure to know that I enjoy your stay at Park Royal Beach Resort Acapulco

Muchas gracias por sus excelentes comentarios. Es un placer servirle en Park Royal Beach Resort Acapulco y hacer de su estancia una experiencia memorable.

Thank you very much for your feedback, please be assured that we follow up immediately. It is a pleasure to serve you at Park Royal Beach Resort Acapulco.

Muchas gracias por su excelente valoración. Fue muy grato servirle en Park Royal Beach Resort Acapulco. Esperamos con ansias su próxima visita.

Please receive our apologies for the inconvenience you mention, rest assured that we follow up immediately. It will be an honor to serve you again and improve your perspective on our hotel.

I really regret that we could not meet your expectations. Day by day we work to improve our facilities. I look forward to the opportunity to serve you again and improve your expectations.

I offer a sincere apology for the inconvenience it mentions. Rest assured that we follow up on your comments. Please allow us to improve your perspective on our hotel on a future visit to Acapulco

Gracias por su estancia en Park Royal Beach Resort Acapulco. Lo mejor esta por venir así que asegúrese de visitarnos nuevamente en sus próximas vacaciones.

Please, receive my sincere apologies for the inconveniences mentioned, be assured that we follow up immediately. Please allow us to improve your perspective on our hotel in a future visit to Acapulco, it will be a pleasure to serve you.

Thank you very much for your confidence in Park Royal Beach Resort Acapulco. I appreciate the time to share your comments. Rest assured that we follow up immediately. We hope to see you again at our hotel.

Thank you very much for your excellent comments, I thank you for your confidence in Park Royal Beach Resort Acapulco. I hope you give us the opportunity to serve you again.

Thank you very much for your kind comments. It will be a pleasure to serve you again at the Park Royal Beach Resort Acapulco.

I am disappointed to know that we could not reach your expectations, for which I offer you an apology. Be certain that we follow up on the problems mentioned. I assure you that for us the most important thing is the satisfaction of each guest. I hope you give us the opportunity to serve you in a future visit to Acapulco.

We appreciate your kind comments. It will be a pleasure to serve you again at the Park Royal Beach Resort Acapulco.