Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
69% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Oklahoma City

Nice environment - Horrible beds

Posted Apr 26, 2016
Loved the location. Very quiet and relaxing. The pools were nice, the drinks strong and plentiful. However, I spent the entire second and third day with horrible back pain after sleeping on that sheet covered rock they call a bed. Everything else about this place was perfect, but those beds will keep me from returning or recommending the place to others. GET NEW BEDS!!!!!!
Comment from Hotel Management
May 2, 2016 by g, Hotel Management
I am really sorry we could not prevent this kind of inconveniences from happening during your stay. You can rest assure that proper measures have been taken alongside the responsible managers of each area to avoid future unpleasant circumstances. It will be a pleasure to host you during your upcoming vacation.
4 out of 5
by A verified traveler from mexico city

Posted Apr 10, 2016
El hotel estuvo padre. Solamente califico q se necesita un poco más de esfuerzo de mentalidad de satisfacción al cliente.
Comment from Hotel Management
Apr 14, 2016 by g, Hotel Management
Ante todo gracias por elegir Park Royal Acapulco, tenga la seguridad que ya se están adoptando las medidas pertinentes en conjunto con los gerentes responsables de cada área para corregir las discrepancias. Espero nos dé la oportunidad de recibirlo nuevamente en sus próximas vacaciones.
3 out of 5
by A verified traveler from df

Hotel muy cómodo para ir con niños!

Posted Apr 6, 2016
Aunque estuvimos poco ya habíamos ido en otra ocasión y nos agradó la estancia, esta vez fuimos con niños y estuvo súper bn. Muy recomendable para familias
Comment from Hotel Management
Apr 14, 2016 by g, Hotel Management
Muchas gracias por su preferencia, fue un placer haberlo recibido en Park Royal Acapulco, le agradecemos también por el tiempo dedicado a compartir su grata experiencia.
1 out of 5
by A verified traveler

Very nice, everyting was excellent

Posted Mar 26, 2016
Great experience. I like the sttaf, the pool, the clean condition overall. The food, the room,..
Comment from Hotel Management
Apr 1, 2016 by g, Hotel Management
Thank you for taking the time to share your experience, it is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay as pleasant as possible.
2 out of 5
by A verified traveler from México

Deterioro de hotel

Posted Mar 14, 2016
Cons: Hacer practico la bajada a las albercas para personas de la tercera edad.
Location: Buenas
Desafortunadamente el hotel es compliacado para llevar a personas de la tercera edad, el teleferico no funcionó en la parada intermedia. La habitación solo cuenta con 1 buró, no hay mueble para poner las maletas estás siempre tuvieron que estár de pie o en pleno suelo. En el restaurante por el horario solo alcancé y solicité un pedazo de carne de res y este fue entregado a otra persona. Sugiero tener variedad de alimentos, pues, en desayuno y cena solo habían 2 o 3 platillos y CHILAQUILES.
Comment from Hotel Management
Apr 2, 2016 by g, Hotel Management
Con gran inquietud leo la reseña que amablemente compartio, me decepciona saber que no logramos satisfacer sus necesidades por cual quiero ofrecerle una sincera disculpa. Tenga la seguridad que los puntos que menciono ya están siendo atendidos y espero tener la oportunidad de recibirlo nuevamente en nuestro Hotel Park Royal Acapulco para brindarle una mejor estancia.
3 out of 5
by A verified traveler from df

la playa son lo que les gusto los niños

Posted Mar 7, 2016
Pros: la playa y el fundicular
Cons: la variedad de comdia
Location: no hemos salido del hotel. ni sabemos. pero si esta un poco enredado para lelgar al hotel.
la comida buffet no hay muchas variedad. el fundicular es otro que le llamo a la atencion a los niños.
Comment from Hotel Management
Apr 2, 2016 by g, Hotel Management
Permitame agradecer en primer lugar el haberse hospedado en Park Royal Acapulco, con gran inquietud leo sus comentarios, tenga la seguridad que todos los puntos que menciono ya están siendo atendidos. Será un placer nos visite nuevamente, definitivamente dejaremos una mejor impresión para Usted y su familia.
3 out of 5
by A verified traveler

Posted Mar 1, 2016
Pros: Location with breathtaking views. Beach was perfect! Clean facility.
Cons: Food. Carbs carbs and more carbs! The swim up bar should be adult only - never could get to the bar for all the kids up on the stools.
Location: Chapel of Peace is just up the road about 5 minutes - worth the visit. Gorgeous!
The weather was perfect, the beach is small but the water is perfect and the view is superb!
Comment from Hotel Management
Apr 1, 2016 by g, Hotel Management
Please let me thank you in the first place for staying at Park Royal Acapulco, know that our priority is to be very attentive toward you needs and to provide you an exceptional service. It will be a pleasure to host you during your upcoming vacation.
3 out of 5
by A verified traveler from DF

la playa es privada pero esta muy pequeña.

Posted Feb 23, 2016
Pros: Más o menos
Cons: Remodelar
Bien para el precio, pero nos hicieron pagar $500 más por noche para disfrutar para un día de desayuno por que el vuelo fue temprano y en todos los paquetes todo incluido que he comprado, te dejan disfrutar de todo lo que contenga el todo incluido. Lo mismo al hacer check-out no puedes disponer de todo el paquete.
Comment from Hotel Management
Apr 2, 2016 by g, Hotel Management
Primeramente agradezco el haberse hospedado en Park Royal Acapulco, tenga la seguridad que nuestra prioridad es brindarle un excelente servicio y los puntos mencionados ya están siendo atendidos. Espero nos dé la oportunidad de atenderle nuevamente en sus próximas vacaciones.
4 out of 5
by A verified traveler from Ciudad de México

Park Royal todo incluido fin de semana Superbowl

Posted Feb 10, 2016
Si buscas playa tranquila/privada; todo incluido y estar más en la alberca; disfrutar de amenidades del hotel. Muy buena opción. Comida 7.5 en general. Disfrutas más de la comida al inicio de cada horario.
Comment from Hotel Management
Apr 2, 2016 by g, Hotel Management
Gracias a comentarios como el suyo seguimos trabajando día a día para ofrecer un mejor servicio, tenga la seguridad que los puntos que mencionó ya están siendo atendidos, esperamos nos brinde la oportunidad de atenderlo en sus próximas vacaciones.
3 out of 5
by A verified traveler from Chicago

Outdated rooms but great beach

Posted Feb 9, 2016
Pros: The beach and pool
Cons: Better beds and mattresses/padding on the beach chairs
Location: We didn't leave the resort but many other guests did. Acapulco isn't the safest place to wonder so we stayed put.
Overall we enjoyed the hotel. I guess you could say you get what you pay for with a 3.5 star hotel. To start with the positive... the staff was very friendly, although many didn't speak English, and the secluded beach was absolutely amazing. The food was mediocre. There were a lot of families with small kids so if you're looking for a private or quiet relaxing hotel, this is not for you. Of course if you're going with a family then this would be perfect. The rooms were clean but old an a bit musty. Also, the thermostat was broken so we were frozen all night, the beds were hard and gave us back aches, the beach chairs didn't have padding so we couldn't relax, and we didn't always have hot water in our room. But I guess overall it was ok.
Comment from Hotel Management
Apr 1, 2016 by g, Hotel Management
Thank you for taking the time to share your experience you had at our resort, our mission is to make every stay as pleasant as possible.I am really sorry we could not prevent this kind of inconveniences from happening during you stay, I look forward to welcome you back in the near future to make sure that you receive the quality service you deserve.