Ratings based on 186 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
74% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from z

Bad service, mediocre food

Posted Aug 31, 2015
The 1 Pro: Clean hotel on a private road away from the dirty public beaches. Cons: The buffets serve mediocre food and to eat at the Trattoria Restaurant, you have to be there promptly at 12 pm to make your reservation. You have to physically go there for the reservation, don't bother trying to call and do it over the phone. The one night we ate there, I got food poisoning and was awake my entire last night vomiting and etc. Also, to get to the pool and beach, you need to take a long and slow lift, which fills up quickly (they only allow 10 people max). I would not stay here again.
4 out of 5
Recommended
for Families
by A verified traveler

SUPER TRANQUILO!!! ME GUSTO!

Posted Aug 25, 2015
Pros: El concepto ALL INCLUSIVE
Cons: Las instalaciones no estan mal, pero creo podrian mejorar y darle un aspecto mas "nuevo", pero en realidad no me incomodo.
Location: Lo de los cayacs GRATIS esta excelente! FELICIDADES.
Muy agradable! Mis hijos felices en el bar de la alberca pidiendo PIÑAS COLADAS, la atencion del personal excelente! siempre atentos a todo.
4 out of 5
Recommended
for Everyone
by A verified traveler from DF

Excelente opcion todo incluido en Acapulco

Posted Aug 24, 2015
Pros: El todo Incluido
Cons: la seguridad, habia un grupo de jovenes borrachos haciendo desmanes y seguridad tardo mucho en actuar sobre ellos.
Location: lo mismo que en cualquier hotel de acapulco.
todo muy bien lastima de la ubicacion que lo hace complicado el estar subiendo y bajando, pero han hecho un excelente esfuerzo por minimizar el tiempo y esfuerzo de traslados desde habitaciones hacia alberca.
1 out of 5
by A verified traveler from Florida

Beware!

Posted Aug 23, 2015
Pros: Nothing!
Cons: Everything!
Location: Minimum!
This hotel was not as depicted in the pictures on your site. Rather, it was antiquated and not clean. No one spoke English. On arrival the room was not ready. There was a continuous problem with the air-conditioning. The food was not specially prepared every day or night. It included the very same items daily, never changing.
Comment from EPC
Aug 29, 2015 by diazh123, EPC
We welcome your feedback and comments , we will work very hard to improve on the aspects that you appreciated back soon to corroborate improvements , best regards .
1 out of 5
by A verified traveler from New York

Horrible!

Posted Aug 20, 2015
Pros: I did not like the hotel and could not wait to get home.
Cons: Cleanliness, food and drinks.
Location: If you are up to it, you may do some shopping on the Avenue. But, do not take the tour because there is not anything to see.
Beware this hotel is not what it appears to be in the pictures. It was built in 1984 and has not been updated. Further, the hotel has a lot of issues with non-functioning air conditioning, toilets and telephones. The staff does not speak any English. It is not clean, the sheets and towels are dingy. The staff does not change the sheets or towels unless you ask. The pool has algae. There are lots of flies. The buffet is the same every day for breakfast, lunch and dinner. The only salvation is the Italian Restaurant. However, the food all around is different and not very tasty. The drinks does not come with fruits like in other Caribbean
Comment from EPC
Aug 29, 2015 by diazh123, EPC
We welcome your specific observations , we will work hard to correct and improve aspects that tells you in a review, we hope soon to return to corroborate the progress we will make
4 out of 5
Recommended
for Everyone
by A verified traveler from Huamantla Tlaxcala

Posted Aug 7, 2015
Pros: su atención de su personal y su comida todo en general
Cons: mas limpieza en las piscinas ya que la gente deja vasos dentro de la alberca
instalaciones muy limpias su comida muy rica variada su personal muy amable todo estuvo muy bien.
Comment from EPC
Aug 29, 2015 by diazh123, EPC
Muchas gracias por sus comentarios, nos ayuda a continuar y mejorar el servicio otorgado.
5 out of 5
Recommended
for Everyone
by A verified traveler

"Hotel con ambiente agradable"

Posted Aug 6, 2015
Pros: Comida muy rica y variada en sus varios restaurantes y la amabilidad de todo el personal nos hizo sentir como en nuestra propia casa.
Cons: Son demasiados elevadores y se confunde uno con los pisos y ubicaciones y el trenesito inicia servicio no tan temprano como uno necesitaría.
Location: Las albercas son muy accesibles al igual que la playa y son de doiferentes profundidades para cuidar de niños y personas mayores.
Fuero días de tranquilidad disfrutando el agua de sus albercas y playa.
Comment from EPC
Aug 29, 2015 by diazh123, EPC
Muchas gracias por compartir su experiencia, saludos cordiales.
1 out of 5
by A verified traveler from df

Hotel cerca de la playa

Posted Aug 3, 2015
Muy descuidado le falta muchoantenimiento, caro para lo que ofercen
Comment from EPC
Aug 29, 2015 by diazh123, EPC
Agradecemos sus observaciones, vamos a trabajar muy fuerte para mejorar los aspectos que usted observa, regrese pronto para corroborarlo, saludos cordiales.
1 out of 5
by A verified traveler

Horrible

Posted Jul 14, 2015
Pros: Nice views from the lobby.
Cons: Pool cleanliness, service, food.
Location: It was not safe for me to leave the resort.
Bad food, poor service and dirty facilities. Staff mostly did not speak English.
Comment from EPC
Aug 27, 2015 by diazh123, EPC
Thank you very much towards your specific observations , we will work hard to improve , cordial greetings .
2 out of 5
by A verified traveler

Wrong Hotel

Posted Jun 22, 2015
Pros: Only nice was the view and the food
Cons: Should offer at least Room Service and more light on the garden surrounding the rooms, to avoid accidents.
Location: The only SHOW I was able to find was "La Quebrada" and a Boat tour.
If you like entertainment and room service DO NOT GO TO THIS HOTEL. They do not offer room service to the guests. They said we had entertainment the boat right with the All Inclusive. There were no night club or shows in the hotel. They just open up the Lobby and we had music for dancing. No boats available. The lights surrounding the room area was dark, and I felt, when I told them they just offer to get some medicine for me. They have a 'room' that says "Medical Department" it was closed.