Ritz Acapulco Is Absolutely Disappointing..
Posted Apr 27, 2016
1. No one, absolutely no one, is allowed into your room, not even a family member. Sliding door lock to room patio overlooking ocean wouldn't lock. I called front desk 5 times asking that the door be repaired. Finally came at 9:30pm. Lamp light was out, fella came 10:40pm after I went to bed so I got up so he could replace the light bulb. Called desk 5 times earlier because BR was dark. Front desk personnel never smiled once when greeting the incoming folks. Lastly, I was charged $220 (US $20) pesos for a safety box in the room. Never have I paid (Worldwide - in any 5 star or less hotels for a safety box w/a key. No choice so I paid it.
Never "asked" if I liked my stay. Hotel has small pool where 200+ kids and adults try to have fun. It didn't appear like fun. Hugely crowed. Kids splashing, crying, laughing, yelling. Not my idea of vacation relaxation. So I didn't go in. However, the 9:30 nightly musicals were really fun to watch. Very colorful costumes, folkloricals from Mexico, Ireland, Russia, Italy, Spain and US Western dancing. The shows were highlight on my RITZ stay. All 3 meals are $200 pesos each. Most meat (baked/grilled) entrées were tough to cut (otherwise all looked really good). Best rating I CAN give RITZ Acapulco is 2 out of 5. Lobby was very clean. Anthony Delgado
Comment from Hotel Management
Aug 24, 2016 by Admin. de Redes Sociales., Hotel Management
Thank you very much for your esteemed visit stisfacer regret not reach their expectations and work on the points that points us to improve the quality of our services.