Ratings based on 149 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from México

Regular

Posted Aug 24, 2016
Sigue siendo una opción para una estancia todo incluido a un precio razonable, pero definitivamente los servicios deben mejorar. En el comedor la gente tira comida y el personal del hotel no la levanta ni por error. El menú es prácticamente el mismo todos los días. El wifi en todo el hotel es deprimente, muy lento o de plano sin señal. Los baños del área de alberca, necesitan más atención.
4 out of 5
by A verified traveler from san diego, ca

On the beach,

Posted Aug 4, 2016
It was super fun, i really love the way everyone treat me and my family, they have band playing every night, and a show, i really want thanks the people in the bar area, gerardo ,jorge, esteban, vaena, ventura, they went beyond their duty to make us feel like home. Thanks
Comment from Hotel Management
Aug 24, 2016 by Admin. de Redes Sociales, Hotel Management
Dear Diana, Thank you very much for your preference and gratitude to our colleagues, it was a pleasure to serve you and hope gladly come back soon. Best regards.
5 out of 5
by A verified traveler

Posted Aug 2, 2016
Me encanto muchísimo estar hay me fascinó todo los bailes todo en general Felicidades a todos especialmente al grupo de deportes animación. FELICIDADED y gracias por todo...
Comment from Hotel Management
Aug 24, 2016 by Admin. de Redes Sociales., Hotel Management
Estimado(a), Gracias por su apreciable visita y felicitaciones a nuestros compañeros, fue un placer servirles, con mucho gusto esperamos vuelva pronto. Saludos cordiales.
2 out of 5
by A verified traveler from Toronto Ontario

Nice location but it could be better and the food

Posted Jul 31, 2016
The water beautiful nice beach but swimming pool I bit old but it was okay. Very good view from the hotel balcony
Comment from Hotel Management
Aug 24, 2016 by Admin. de Redes Sociales., Hotel Management
Dear, Thank you for your significant visit, hopefully gladly visit again. Best regards.
3 out of 5
by A verified traveler from Illinois

Ritz by the beach

Posted Jul 20, 2016
Good hotel with nice mannered staff especially the bar tenders. Hotel on good location on Strip. The food buffet may need some upgrading on the variety. All in all not to bad foe a 3 star hotel.
Comment from Hotel Management
Aug 24, 2016 by Admin. de Redes Sociales., Hotel Management
Dear Roy, Thank you very much for your esteemed visit, work on the points that points to improve the quality of our services, we hope to return soon. Best regards.
2 out of 5
by A verified traveler from Las Vegas, Nevada

Ritz Acapulco Is Absolutely Disappointing..

Posted Apr 27, 2016
Pros: Lobby was clean and nightly 9:30pm folklorical dance shows were extremely well performed.
Cons: Hotel should keep an eye on hotel maintenance personnel to preclude visitors complaining about the room none working safety and electrical issues.
Location: I enjoyed watching the cliff divers, the walks and exercises being conducted at Papagayo Park nearby is excellent. Small artisan markets abound too.
1. No one, absolutely no one, is allowed into your room, not even a family member. Sliding door lock to room patio overlooking ocean wouldn't lock. I called front desk 5 times asking that the door be repaired. Finally came at 9:30pm. Lamp light was out, fella came 10:40pm after I went to bed so I got up so he could replace the light bulb. Called desk 5 times earlier because BR was dark. Front desk personnel never smiled once when greeting the incoming folks. Lastly, I was charged $220 (US $20) pesos for a safety box in the room. Never have I paid (Worldwide - in any 5 star or less hotels for a safety box w/a key. No choice so I paid it. Never "asked" if I liked my stay. Hotel has small pool where 200+ kids and adults try to have fun. It didn't appear like fun. Hugely crowed. Kids splashing, crying, laughing, yelling. Not my idea of vacation relaxation. So I didn't go in. However, the 9:30 nightly musicals were really fun to watch. Very colorful costumes, folkloricals from Mexico, Ireland, Russia, Italy, Spain and US Western dancing. The shows were highlight on my RITZ stay. All 3 meals are $200 pesos each. Most meat (baked/grilled) entrées were tough to cut (otherwise all looked really good). Best rating I CAN give RITZ Acapulco is 2 out of 5. Lobby was very clean. Anthony Delgado
Comment from Hotel Management
Aug 24, 2016 by Admin. de Redes Sociales., Hotel Management
Dear Tony, Thank you very much for your esteemed visit stisfacer regret not reach their expectations and work on the points that points us to improve the quality of our services. Best regards.
3 out of 5
by A verified traveler from METPEC, EDO. DE MEX.

HOTEL EN LA PLAYA

Posted Apr 12, 2016
Pros: ALGNAS ACTIVIDADES ORGANIZADAS TODO INCLUIDO
Cons: ACTIVIDADES PARA NIÑOS DE 10 A 15 AÑOS QUE LA GENTE RESPETE NO METERSE A LA ALBERCA CON ROPA, CONSTRUIR OTRA ALBERCA
Location: JET SKI, PARACHUTE, BANANA, MASAJES, HERMOSA VISTA AL MAR DESDE EL DORMITORIO MUCHA GENTE PARA TAN PEQUEÑA ALBERCA, POCOS CAMASTROS,
ME GUSTO EL SERVICIO, LA COMIDA MAS O MENOS, MUY BIEN LAS AMENIDADES. LO QUE NO ME GUSTO ES QUE DEMASIADA GENTE EN UNA PISCINA TAN PEQUEÑA, ERA DIFICIL OBTENER CAMASTROS PARA LA ALBERCA Y PLAYA, TUVIMOS QUE PAGAR PARA CONSEGUIR UNA INDEPENDIENTE DEL HOTEL, ALGUNOS SE METIAN A LA ALBERCA CON ROPA, DEL TIPO DE GENTE QUE TIRA LA BASURA EN CUALQUIER LADO Y NO LEVANTABAN. TAMPOCO ME GUSTO QUE NO HAY MUCHAS ACTIVIDADES PARA NIÑOS DE 10 A 15
Comment from Hotel Management
Aug 24, 2016 by Admin. de Redes Sociales., Hotel Management
Estimado Roberto, Muchas gracias por su apreciable visita, lamentamos no alcanzar a stisfacer sus expectativas y trabajaremos en los puntos que nos señala para mejorar la calidad de nuestros servicios. Saludos cordiales.
5 out of 5
by A verified traveler

Excelente hotel junto a la playa

Posted Mar 27, 2016
El hotel es excelente y cuenta con todas las comodidades, está junto al mar, está todo incluido y en general es excelente.
Comment from Hotel Management
Aug 24, 2016 by Admin. de Redes Sociales., Hotel Management
Estimado, Muchas gracias por su apreciable visita y comentarios, esperamos vuelva pronto. Saludos cordiales.
4 out of 5
by A verified traveler from Terrebonne,Canada

very well located downtown Acapulco

Posted Mar 27, 2016
Pros: area, pool , beach and of course all inclusive
Cons: some renovation to the hotel will help .
Location: mall, flea markets , beach , bar , restaurants and of course long walk on the beach and the strip.
Great week in Acapulco with my wife. great location, perfect beach and lot's of water activities offered during our stay. this hotel is all inclusive so enjoy and have fun.
Comment from Hotel Management
Aug 24, 2016 by Admin. Redes Sociales., Hotel Management
Dear Stephane, Thank you very much for choosing us, we hope gladly return soon. Best regards.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 27, 2016 on Hotels