Posted Jan 19, 2013 on Hotels
This is a hotel located in the middle of nowhere; locating it is a haste and finding it we met the gateman sleeping and the doorman/woman wouldn't open the building for us to check in, therefore we drove to a safer location and booked for our stay. Yet, this hotel wouldn't refund money back to customers and wouldn't answer their phone.
Comment from Hotel Management
Jan 18, 2014 by Gyimah, Hotel Management
We are happy to learn of your experiences with us. Our property location is not a secret and has never been misrepresented at any point in time. We do offer airport assistance and are always happy to meet guests when they arrive once communicated to us. We also provide services in airport drop offs when required as well as a shuttle on request and would ask that you let us know prior to arrival should you require this service.
The location of our property is safe and we provide security for the safety of our guests.
Our refund policies are made clear at the various points of sale and all guests are aware of this at the time of booking of the property.