2 bars/lounges, poolside bar

Reviews of Holiday Inn Accra Airport, an IHG Hotel

3 out of 5
Holiday Inn Accra Airport, an IHG Hotel
PMB CT 97, Cantonments, Accra

Reviews

7.6

Good

Rating 10 - Excellent. 79 out of 220 reviews" "
Rating 8 - Good. 65 out of 220 reviews" "
Rating 6 - Okay. 39 out of 220 reviews" "
Rating 4 - Poor. 23 out of 220 reviews" "
Rating 2 - Terrible. 14 out of 220 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Clement

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Service at the counter was excellent but management and leadership were poor and uncreative. I found stains on the bedsheet and the mattress. The manager at the hotel flat out told me I could take my business somewhere which I did for a difference of $30 dollars. I was willing to pay $150 to sleep on the stained mattress instead of $180 dollars.
Stayed 1 night in Jul 2023

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The service was not good to me
Stayed 1 night in May 2023
Response from Bassem T on May 15, 2023
Good dayWe do apologize if our service did not meet your expectations. We do however appreciate your feedback and we will work on improving it.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your money is better spent elsewhere
Internet was unusable for more than a majority my three week stay. Room was wildly over-priced. Above what I was quoted on 'Hotels.com'. The furniture was uncomfortable and lacked space. TV is outdated and not user friendly. Shower was slow to drain and would back up into your standing area less than 5 minutes into your wash. Everyone is looking for ways to take advantage of visitors to Accra; Holiday Inn is no exception.
Stayed 17 nights in Apr 2023
Response from Bassem T on May 15, 2023
Good daySorry for disappointing you, yes we had a major fiber cut so the internet was a challenge for a few days but we have rectified it since. We in no way take advantage of our visitors, on the contrary we do our utmost best to make sure all our guests are happy. We again apologize for not meeting your expectations.

2/10 Terrible

jill

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are outdated and smells moldy wet and parts of the ceilings are having leaks and falling off, the carpets to the rooms are water stained and smell wet
Stayed 7 nights in Apr 2023
Response from Bassem T on May 15, 2023
Good day,Sorry for not meeting your expectations. We do appreciate your feedback.

2/10 Terrible

Mabel

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was terrible, washrooms looked very dirty.
Stayed 1 night in Apr 2023
Response from BassemT on Apr 29, 2023
Dear MabelWe are very sorry for the experience you had. We will look into the room you stayed in and fix it.

2/10 Terrible

Claire

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very smelly damp room had to sleep with mask on
Stayed 2 nights in Mar 2023
Response from BassemT on Mar 30, 2023
We are sorry for the experience you had, Barbara met with you and conveyed your message to management as well.

4/10 Poor

Mubarak, Boston

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The property is very old, and the general standard is poor. Basic thinks such as towels are not in good order. The bed is tiny and the sheets are basic. Light switches are not close to bed like all hotels, this one is opposite the bed.
Stayed 3 nights in Mar 2023
Response from BassemT on Mar 21, 2023
We are sorry about your experience. Our newer refurbished rooms have larger beds and switches next to the beds, as we continue to refurb all other rooms.

4/10 Poor

Andrew

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mixed bag at a high price.
Friendly service but rooms were jaded and in need of upgrade. Approached by hookers on the terrace (in front of staff). Twin room, not queen bed. Helpful airport transfer. Breakfast adequate. Just needs a lot of upgrading to meet the rather hefty single night hotel charge.
Stayed 1 night in Jan 2023
Response from BassemT on Mar 13, 2023
Thank you for sharing your feedback with us. We apologies for your experience at the bar as that experience is not acceptable..

10/10 Excellent

Benedict

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from BassemT on Mar 13, 2023
Thank you for your review, we appreciate it very much.

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2022
Response from Gifty on Dec 29, 2022
Dear Mr. Darpoh,Thank you for staying with usBest regards

10/10 Excellent

Jeff

10/10 Excellent

Alie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Beautiful, clean, quiet and accessible hotel with a shuttle bus service from airport. Nice place to stay!
Stayed 1 night in Sep 2022

4/10 Poor

Sunday

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities
The Internet in the hotel is very bad
Stayed 3 nights in Aug 2022

6/10 Okay

Vahe

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whole place smells humidity
From lobby till the room humidity smell was super bad
Stayed 3 nights in Jun 2022

10/10 Excellent

Korinn, Stoney Creek

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, excellent staff, excellent food.
Stayed 3 nights in Jun 2022

10/10 Excellent

Liwang

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Close to airport, shuttle to airport, easy access to several nice restaurants.
Stayed 4 nights in Jun 2022
Response from Bassem T on Jun 10, 2022
Thank you for taking time to review our hotel. We are very happy you enjoyed your stay with us and we look forward to seeing you again soon. Safe travels

6/10 Okay

Avery

Business traveler
Disliked: Property conditions & facilities
Outdated
Getting more outdated every year. Not worth the money. You can find better hotels in Accra near the Airport.
Stayed 1 night in May 2022

10/10 Excellent

Manhal

Stayed 10 nights in May 2022

6/10 Okay

Stephanie

Stayed 1 night in Apr 2022

4/10 Poor

IKE

Business traveler
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Not at all excited!
Stayed 2 nights in Mar 2022

10/10 Excellent

IRENE

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2022
Response from Bassem T on Mar 3, 2022
Good day We are glad you enjoyed your stay with us. We look forward to seeing you again soon

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great
Stayed 1 night in Jan 2022
Response from Bassem T on Feb 4, 2022
Good day Thank you for staying with us and taking time to review our hotel. We are happy we met your expectations and we look forward to seeing you again soon.

10/10 Excellent

Aaron

Stayed 5 nights in Jan 2022

10/10 Excellent

Ernest, ALPHARETTA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the airport was great and the food was excellent. Ghanian dishes were available and delicious. Sarah at the from desk was extremely help ful along with Gifty the manager.
Stayed 2 nights in Jan 2022
Response from Bassem T on Jan 18, 2022
Good day Thank you for taking time to review our hotel. We are happy you enjoyed your stay with us. Your feedback on Sarah and Gifty will be shared with the entire team. We look forward to seeing you again soon.

4/10 Poor

Evelyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The lobby and pool area are absolutely beautiful. There are many beautiful sculptures. It was extremely disappointed with the staff. When I went to the bar to order a drink I was completely ignored by the bartender. When I was sitting in a smoking area which I've been told was a smoking area for two days another employee came up and told me it was not a smoking area. The absolute worst time however was you have to use your key card to get to the floor of your room. I have two ribs tendons and shoulder reconstruction surgery which was part of the reason why we wanted to stay at the Holiday Inn before proceeding home to a craw. The key card does not work in the elevator and as the results at one point I had to walk down seven flights of stairs. This was extremely painful and I was in tears when I reach the bottom. I waited a few moments collected myself and then went up to the front desk and ask to speak privately with a manager as I did not want others to be privy to the conversation for the sake of the Holiday Inn. I was told repeatedly that he was sorry for the incident however no recourse or compensation was ever offered. It was clear that this was not a large concern for them however it is for me and my surgeon and it was unfortunate and I am in pain now still three days later while on vacation. I'm very disappointed that nothing was done and that the apologies given were so Hollow.
Stayed 1 night in Dec 2021
Response from Bassem T on Jan 18, 2022
Good day Thank you for sharing your experience with us. We are very sorry we did not meet your expectations and you were disappointed for not getting compensated when your key card did not work. We wish you a speedy recovery. I will personally look into this.

8/10 Good

Johann

Liked: Cleanliness, staff & service, amenities
It's not bad. But there are room for improvement. They enforce wearing masks in dining room, but just to go and touch all cutlery with no gloves. So what's the purpose of this. In rooms they can at least have floor mats Infront of bed. Also no slippers is available.
Stayed 2 nights in Dec 2021
Response from Bassem T on Jan 18, 2022
Good day Thank you for your feedback. We will take your feedback and see how we can improve.

8/10 Good

Laura L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was very good, the room were clean and comfortable, the hotel is conveniently located close to the shopping mall and airport. During my stay, there were problems receiving cable TV programs. A nice amenity to add would be a microwave in the room.
Stayed 7 nights in Nov 2021
Response from Bassem T on Nov 29, 2021
Good day Thank you very much for your review. We do apologize for the challenges we were having on our TV system during your stay. We look forward to seeing you again in the future.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The driver, King David, was awesome!
Stayed 1 night in Oct 2021
Response from Bassem T on Nov 1, 2021
Good day It was a pleasure having you as our guest. Many thanks for your feedback. We look forward to seeing you again soon

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Bassem T on Oct 30, 2021
Good day Thank you very much for staying with us. We are delighted you enjoyed your stay and we are looking forward to seeing you again soon.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid!
I had only good experiences there.
Stayed 1 night in Oct 2021
Response from Bassem T on Oct 29, 2021
Good day Thank you very much for your review We are very happy to have met your expectations We look forward to seeing you again soon

10/10 Excellent

Emmanuel

Stayed 1 night in Oct 2021

10/10 Excellent

adwoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely stay
was convinient , airport pick up was excellent and hotel really updated nicely
Stayed 2 nights in Sep 2021
Response from Bassem T on Oct 19, 2021
Good day Many thanks for staying with us and for reviewing our hotel. We are very happy we met your expectations and we look forward to seeing you again soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good, friendly and helpful staff starting with the shuttle service from the airport down to the cleaning services. Overall very good experience.
Stayed 1 night in Oct 2021
Response from Bassem T on Oct 5, 2021
Good day Thank you for staying with us. We are very happy you enjoyed your stay with us. We look forward to welcoming you again soon.

10/10 Excellent

Bright

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Sep 2021
Response from Bassem T on Sep 16, 2021
Good day It was a pleasure to have you as our guest, thank you so much for taking time to review our hotel. We look forward to seeing you again.

10/10 Excellent

EHAB

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the airport , and marina Mall.
Stayed 5 nights in Sep 2021
Response from Bassem T on Sep 12, 2021
Good day Thanks a lot for taking time to review our hotel. We are very pleased you enjoyed your stay with us. We look forward to welcoming you again soon

2/10 Terrible

Joana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was very deceiving. The lobby was so nice while the rooms were terrible. The elevators are very small. The hallways and rooms had a bad odor and overall the rooms were just bad.
Stayed 1 night in Aug 2021
Response from Bassem T on Aug 26, 2021
Hello Joana We are sorry for the experience you had with us. We have taking your feedback and we will look at the issues that you mentioned.

10/10 Excellent

Betty

Stayed 1 night in Aug 2021

10/10 Excellent

Ebo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and close to the airport
Stayed 1 night in Jul 2021
Response from Bassem T on Jul 30, 2021
Good day thank you for your feedback, we are glad you had a good stay with us

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Bassem T on Jul 9, 2021
Good day Thank you very much for your feedback. We are glad you enjoyed your stay with us and look forward to seeing you again soon

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Response from Bassem T on Jul 19, 2021
Good day, thank you very much for your feedback. We are happy you enjoyed your stay with us and we look forward to seeing you again the the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is pretty good! No fruit juice like orange juice is not available!
Stayed 2 nights in Jun 2021
Response from Bassem T on Jul 5, 2021
Thank you for your feedback, we appreciate your comment. We do apologies for not making it clear to you that we do have juices but we serve from the bar as part of the breakfast buffet and it s not displayed in a dispenser at the buffet as it was pre-covid. We will correct that with the team so they ask all our guests if they need any juices we have on offer for the day.

2/10 Terrible

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities descent, pick up from airport was terrible, kept waiting for 2 hours at airport.
Stayed 1 night in Jun 2021
Response from Bassem T on Jul 1, 2021
Thank you for sharing your experience with us. We are sorry for delaying your pick up, we will work on our response time so it does not happen again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sarah and John were excellent staffs. Very cordially and professional
Stayed 3 nights in Jun 2021
Response from Gifty on Jun 22, 2021
Thank you for the positive feedback. We are happy you enjoyed your stay with us. We look forward to having you again soon Best regards

8/10 Good

Kelvin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Bassem T on Jun 21, 2021
Good day, many thanks for taking time to review our hotel. We are happy you enjoyed your stay.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was run down and requires some major updated remodification.
Stayed 4 nights in Jun 2021
Response from Bassem T on Jun 14, 2021
Good day, thank you for your review. We do apologize for your experience and we appreciate your feedback as well.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, very friendly staff
Stayed 1 night in May 2021
Response from Bassem T on May 10, 2021
Good day We are very glad you had a great stay with us. Thank you for staying with us and we hope to see you soon.

10/10 Excellent

Verified traveler

Stayed 1 night in May 2021
Response from Bassem T on May 18, 2021
Good day, thank you for taking time to review your stay with us. We are happy you enjoyed it and look forward to seeing you again soon

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like cleanness, privacy and complementary good breakfast.
Stayed 3 nights in May 2021
Response from Bassem T on May 6, 2021
Good day Thank you for reviewing our hotel, we are very happy we met your expectations.

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Bassem T on May 10, 2021
Good day Thank you for your review. We are very happy you enjoyed your stay with us. We look forward to seeing you again soon

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Is the Holiday Inn Accra, racist?
Although Covid measures were in place they were not neutrally applied For instance, I was told to wear a face covering when I approached the bar and that is the correct approach however, a local man approached the bar moments after me and that person was not asked to don his mask Clearly that could be misconstrued as racism I do not think I will be back at the Holiday Inn for that very reason
Stayed 1 night in Apr 2021
Response from Bassem T on May 5, 2021
Good day We do apologize for this, as it is a policy for all our guests to wear face masks throughout their stay with us. We will look into this and remind the team on the policies set. Please do not misconstrued this as racism, our team have the utmost respect for every guest equally. Once again please accept my apology and know that we will handle this internally