We have been visiting Italy at least once a year for the last 8 years and have rented about 40 different properties and this place has been the most disappointing. We booked for 2 weeks in January and on self check in were greeted by a cold damp room and discovered the downstairs part of the property had no heating! We sat with our coats on for the first night. The place looked like it had seen better days, damp and plaster coming off along the bottom of the walls, bathroom unventilated with mouldy walls and off and on awful drain smell. The kitchen was lacking in amenities - no kettle or anything to boil water in, no tea towels, no cups or mugs, coffee machine had been stolen by previous guests. We contacted the property manager about all this and she did provide a heater, kettle, tea and mugs for us but surely this should have been there already. On going upstairs found the washing machine with sitting stinky water. This was reported and Sylvia did order a new one which we never got the benefit of during our stay ( she did say she would reimburse any dry cleaning bills) . The upstairs toilet is in the laundry cupboard, half inaccessible and with the water turned off as it leaked. Mould around the bedroom window. Ok terrace but access up an outside spiral metal staircase making carrying things up and down difficult.
We had booked this place thinking it seemed a good place to chill for 2 weeks with Netflix if the weather was bad. Wifi signal not so good so most of the time couldn't get Netflix. This was the most expensive place we booked on our 3 month trip and the worst. We tried to spend most of our time out to avoid being there.
Never booked anywhere with a property manager before and won't again. Much prefer a family owned place. Staying in one now which is huge, clean as a whistle, light, warm and nearly half the price! The place is not as advertised. Only good thing was warm and comfortable bedroom.