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Reviews of Best Western Acworth Inn

2.5 out of 5
Best Western Acworth Inn
5155 Cowan Rd, Acworth, GA

Reviews

7.8

Good

Rating 10 - Excellent. 295 out of 877 reviews" "
Rating 8 - Good. 329 out of 877 reviews" "
Rating 6 - Okay. 139 out of 877 reviews" "
Rating 4 - Poor. 69 out of 877 reviews" "
Rating 2 - Terrible. 45 out of 877 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Debra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No dining! No coffee or breakfast at 6:00 as advertised. McDonald’s didn’t have coffee ready either.
Stayed 1 night in Mar 2024
Response from gm on Mar 21, 2024
First of all I would like to thankyou for taking time and leaving us a review, I know this can be frustrating and everyone need coffee in the morning but we are really sorry for the inconvenience that has caused and hope to see you soon and we can serve you more better again thankyou for the review, Have a wonderfull weekend.

6/10 Okay

Brynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from gm on Mar 20, 2024
First of all I want to thankyou for leaving us wonderfull review, Hope to see you soon and we can serve you more better. Again thankyou for the wonderfull review. Have a great week ahead.

4/10 Poor

Christopher

Disliked: Staff & service
Will chose a different motel next time.
Stayed 1 night in Feb 2024
Response from gm on Mar 7, 2024
I'm really sorry for all the problems you have faced we are really sorry hope to see you soon and we can serve you more betterm, Again really sorry for the inconvenience, Have a wonderful day.

2/10 Terrible

Stephen

Stayed 1 night in Feb 2024
Response from gm on Mar 21, 2024
First of all I want to thank you for taking time and giving us a review, Hope to see you again and we can serve you more better. Again thankyou for the review. Have a wonderfull rest of the week.

6/10 Okay

Tara

Traveled with family
Disliked: Amenities, property conditions & facilities
The hotel was okay. It is very old and outdated but was clean. The room is small and the beds are more like a full and not a double, need to update the mattresses as well. The bathroom was small like a closet, barely could get the door open and could not get dressed in there. Would be a decent hotel with some major upgrades.
Stayed 2 nights in Feb 2024
Response from gm on Feb 28, 2024
First of thankyou so much for taking time and leaving us a good review. Hope to see you soon and we can serve you more better. Again really sorry for the incovenience that is caused you have a wonderful week ahead.

2/10 Terrible

Chloe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from gm on Feb 20, 2024
First of all thankyou for taking time and leaving us wonderful review. Hope to see you soon and we can serve you more better. Again thankyou for the review. Have a wonderful week ahead.

2/10 Terrible

mark

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't what I expected
Stayed 1 night in Feb 2024
Response from gm on Feb 12, 2024
First of all thankyou for taking time and leaving us a review. Really sorry for what you had go through. Hope to see you soon and we can serve you more better. Again really sorry for the inconvienience. Have a wonderful week ahead.

4/10 Poor

Chad

Traveled with family
Disliked: Cleanliness
Room stunk. Did not like.
Stayed 1 night in Feb 2024
Response from gm on Feb 5, 2024
First of all thankyou for taking time and leaving us a review. So sorry that you had to go through all of these problems and so sorry for the inconvinience. Hope to see you soon and we can serve you more better. Again really sorry for all the problems. Have a wonderful week ahead.

10/10 Excellent

Dami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and friendly front desk staff always ready and willing to assist
Stayed 1 night in Jan 2024
Response from gm on Jan 29, 2024
First of all thankyou so much for the wonderful review. Hope to see you next time and we can serve you more better. Again thankyou for the wonderfull review. Have a wonderful week ahead.

8/10 Good

Osagie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a clean and conducive place.
Stayed 2 nights in Jan 2024
Response from gm on Jan 29, 2024
First of all thankyou so much for the wonderful review. Hope to see you next time and we can serve you more better. Again thankyou for the wonderfull review. Have a wonderful week ahead.

6/10 Okay

Larry, Gurnee

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was dated, but was clean which is big, but there were other issues. The room wasn't quiet, meaning that easily hear the other rooms doors open/close and traffic from busy street. Finally, where the free included breakfast area there was no heat and it was 20 degrees outside which made it impossible to eat there.
Stayed 1 night in Jan 2024
Response from gm on Jan 18, 2024
First of all thankyou so much for taking time and leaving us wonderful review. Hope to see you soon and we can serve you more better. Again thankyou for the wonderful review. Have a wonderful weekend.

4/10 Poor

Marcia

Traveled with partner
Disliked: Property conditions & facilities
None of the plugs worked. Could not use phone charger, hair dryer, etc. unplugged microwave to charge phone
Stayed 1 night in Jan 2024
Response from gm on Jan 18, 2024
So sorry you had to go through these problems. We hope to see you soon and we can serve you more better. Again really sorry for the problems you faced. Have a wonderful week ahead.

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road trip from Nashville TN to Savannah GA. Convenient stop for the night near Tesla Supercharger. Clean room.
Stayed 1 night in Dec 2023
Response from gm on Jan 8, 2024
First of all i want to thankyou for taking time to leave us a review. Hope to see you soon and we can serve you more better. Again thankyou for taking time to leave us a review. Have a wonderful weekend.

2/10 Terrible

Bridget

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked two rooms. The first room smelled of cat urine. The rooms were outdated and if we weren't so exhausted we would've not stayed because they were so gross/dirty. We checked in at 1 and out at 6. Also when arrived I asked how much a room was and he said $150 when I could book it online for $80 so I told him that and booked it online. Don't book there even if you're desperate.
Stayed 1 night in Dec 2023
Response from gm on Dec 29, 2023
First of all i want to thankyou for taking time to leave us a review. Hope to see you soon and we can serve you more better. Again thankyou for taking time to leave us a review. Have a wonderful weekend.

6/10 Okay

DIVINA

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed with breakfast
Breakfast on second day did not have the sausages or any meat. Nobody was at the desk for us to let them know that they need to replenish the breakfast items. When we finished breakfast, that is when the staff came out with other breakfast items. Very disappointing.
Stayed 3 nights in Dec 2023
Response from gm on Dec 20, 2023
First of all i want to thankyou for leaving us a review. Hope we can see you next time and we can serve you more better. Again sorry for inconvinience. Have a wonderful week ahead.

6/10 Okay

Gavin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from gm on Dec 14, 2023
Thankyou so much for taking time and leaving us a wonderful review. Hope to see you soon and we can serve you more better. Again thankyou for the wonderful review. Have a wonderful weekend.

8/10 Good

Joshua

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from gm on Dec 14, 2023
Thankyou so much for taking time and leaving us a wonderful review. Hope to see you soon and we can serve you more better. Again thankyou for the wonderful review. Have a wonderful weekend.

8/10 Good

Thomas, Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers were nice and great and attentive, however first room they put me in someone had a dog next door was barking and scratching on the walls while I was trying to take a nap after 14 hour trip, So I was moved to the next room which had no heat, finally I got to the third room and that worked out fine until I went to go make a phone call to ask a question to the front desk and the phone in the room was dead. I would not say it's the best hotel to stay at but it's certainly not the worst.
Stayed 2 nights in Dec 2023
Response from gm on Dec 14, 2023
Thankyou so much for taking time and leaving us a wonderful review. Hope to see you soon and we can serve you more better. Again thankyou for the wonderful review. Have a wonderful weekend.

2/10 Terrible

Blair

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked through Expedia. I get to the hotel the clerk tells me he sees my reservation, but Expedia is credit card was declined and they’re not gonna honor my reservation. Then the clerk does a bait and switch and tells me oh I can pay for a room for $150 if I want we had to spend another hour finding another hotel and now Expedia won’t refund my money in the hotel is lying. The management won’t tell them I didn’t stay there. This place is a rip off and a bait and switch and definitely don’t book your hotel online because they will rip you off!!!
Stayed 1 night in Nov 2023
Response from General Manager on Dec 8, 2023
Dear Guest,It is disheartening to hear about your experience. We apologize for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We will hope you give us another chance to improve our services to serve you better in the future.

10/10 Excellent

Nancy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as I wanted. l liked to be able to park in front of my door
Stayed 1 night in Nov 2023
Response from General Manager on Dec 8, 2023
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We are looking forward to hosting you again soon.

8/10 Good

Justin, Lakeland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is okay
Stayed 1 night in Nov 2023
Response from General Manager on Dec 8, 2023
Dear Guest,Thank you so much for taking the time to leave us a review and for giving us a 4-star rating! We greatly appreciate your feedback and are thrilled to hear that our staff was helpful and friendly during your visit. We hope to have the pleasure of serving you again soon!

8/10 Good

Russell, DENVER

Traveled with partner
Liked: Cleanliness, staff & service
The room is nice and clean, but the toilet and shower could use an upgrade.
Stayed 1 night in Nov 2023
Response from gm on Nov 20, 2023
tHANKYOU SO MUCH FOR THE WONDERFUL REVIEW, hOPE TO SEE YOU SOON AND WE CAN SERVE YOU MORE BETTER. again thankyou for the wonderful review. Have a wonderful week ahead.

6/10 Okay

David

Traveled with partner
It was very quiet, but had to ask for maid service...was gone all day and came back to the room and nothing had been done to the room.
Stayed 3 nights in Nov 2023
Response from gm on Nov 14, 2023
First of all thankyou for taking time and leaving us a good review. We are really sorry that you did not get the room cleaned. Hope we can see you next time and we can serve you more better. Again thankyou for the wonderful review. Have a wonderfull week ahead.

6/10 Okay

Holli

Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from gm on Nov 8, 2023
Thankyou so much for taking time and leaving us a wonderful review. Hope to see you soon and we can serve you more better. Again thankyou for the wonderful review. Have a wonderful week ahead.

4/10 Poor

Denise

Disliked: Cleanliness, staff & service
Gave us keys at 1:30am to a room that wasn’t cleaned or someone was obviously staying in it . Went back to front desk and the gentleman running the desk thought no big deal.He then gave us keys to another room that was clear in the back and didn’t even tell us either time were the room was located . He was clueless, and not very polite.
Stayed 1 night in Nov 2023
Response from gm on Nov 5, 2023
First of all we are really sorry that you had to go through this problems. Hope to see you again and we can serve you more better. Again really sorry for the problems you faced. Have a wonderfull week ahead.

2/10 Terrible

Bailey

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful manager who wants to charge us for cleaning the sheets, yelling at people, the floors are disgusting, they never have anyone at the desk, laundry facilities don’t work, housekeeping doesn’t help or do anything… I could go on and on about how awful this facility and the staff is. Not to mention, the floors are absolutely disgusting, the manager said they don’t clean all the sheets in between guests, but brags that they are full and have good reviews! Absolutely disgusting.
Stayed 6 nights in Oct 2023
Response from gm on Nov 2, 2023
Have a good day.

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable. A lot of stomping was heard from the 2nd floor before everyone settled. Otherwise a very good experience
Stayed 1 night in Oct 2023
Response from gm on Oct 30, 2023
First of all thankyou for taking time to leaving us a wonderful review. Hope to see you soon and we can serve you more better. Again thankyou for leaving us a wonderful review. Have a great week ahead.

6/10 Okay

BERNADETTE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice poace to stay , for the price.
Stayed 3 nights in Oct 2023
Response from gm on Oct 23, 2023
Thankyou so much for taking time and leaving us a good review. Hope to see you soon so that we can serve you more better. Again thankyou for the wonderful review. Have a good week ahead.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, pet friendly & comfy stay.
Highly recommend staying here. We experienced very good customer service at check in. The place is being maintained. Room was clean & comfortable. Shower hot & turbo pressure. Carpets recently shampooed. Landscaping was nicely manicured. Place was lit up like a football field at night. Made me feel safer walking dog & packing in early morning. Very good value stay.
Stayed 1 night in Oct 2023
Response from gm on Oct 22, 2023
Thankyou so much for taking time to leaving us a wonderful review. Hope to see you next time and we can serve you more better. Again thankyou so much for the wonderful review. Have a good week ahead.

4/10 Poor

Zulfiqar

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Main reason why booked to stay here was that it was advertising. Accommodation with pool. Well the pool was certainly there but awful!!! Friendly staff though
Stayed 1 night in Sep 2023
Response from gm on Oct 22, 2023
Thankyou so much for taking time to leaving us a wonderful review. Hope to see you next time and we can serve you more better. Again thankyou so much for the wonderful review. Have a good week ahead.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from gm on Oct 22, 2023
Thankyou so much for taking time to leaving us a wonderful review. Hope to see you next time and we can serve you more better. Again thankyou so much for the wonderful review. Have a good week ahead.

10/10 Excellent

katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.
Stayed 1 night in Oct 2023
Response from gm on Oct 18, 2023
Thankyou so much for the wonderful review. Hope to see you soon so that we can serve you better. Again thankyou for the wonderful review. Have a wonderful week ahead.

8/10 Good

Richard Behrendt

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice, no soap in shower dispenser, tv little small.
Stayed 1 night in Oct 2023
Response from gm on Oct 18, 2023
Thankyou so much for the wonderful review. Hope to see you soon so that we can serve you better. Again thankyou for the wonderful review. Have a wonderful week ahead.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, comfortable place. Nice staff.
Stayed 1 night in Oct 2023
Response from gm on Oct 18, 2023
Thankyou so much for the wonderful review. Hope to see you soon so that we can serve you better. Again thankyou for the wonderful review. Have a wonderful week ahead.

6/10 Okay

Charrod

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from gm on Oct 18, 2023
Thankyou so much for the wonderful review. Hope to see you soon so that we can serve you better. Again thankyou for the wonderful review. Have a wonderful week ahead.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was clean and the staff was friendly
Stayed 3 nights in Sep 2023
Response from gm on Oct 13, 2023
First of all thankyou so much for taking time to leaving us a review. Thankyou so much for the wonderful review. We hope to see you soon and we can serve you better. Again thankyou for the wonderful review. Have a wonderful weekend.

10/10 Excellent

Tyronza

Stayed 1 night in Oct 2023
Response from gm on Oct 13, 2023
First of all thankyou so much for taking time to leaving us a review. Thankyou so much for the wonderful review. We hope to see you soon and we can serve you better. Again thankyou for the wonderful review. Have a wonderful weekend.

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the breakfast was more then I expected
Stayed 1 night in Oct 2023
Response from gm on Oct 10, 2023
Thankyou so much for taking time and leaving us a wonderful review. Hope to see you soon and serve you more better. Again thankyou so much for the wonderful review. Have a wonderful week ahead.

10/10 Excellent

Cesar Xavier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from gm on Oct 9, 2023
Thankyou so much taking time to leaving us a wonderful review. Hope to see you soon and serve you more better. Again thankyou for the wonderful review. Have a wonderful week ahead.

8/10 Good

Linda, New Auburn

Traveled with partner
Liked: Cleanliness, staff & service
Reasonable rate. Easy drive in close to room. Dated, but clean.
Stayed 1 night in Oct 2023
Response from gm on Oct 9, 2023
Thankyou so much taking time to leaving us a wonderful review. Hope to see you soon and serve you more better. Again thankyou for the wonderful review. Have a wonderful week ahead.

8/10 Good

Gordon

Stayed 1 night in Oct 2023
Response from gm on Oct 9, 2023
Thankyou so much taking time to leaving us a wonderful review. Hope to see you soon and serve you more better. Again thankyou for the wonderful review. Have a wonderful week ahead.

10/10 Excellent

Katherene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from gm on Oct 9, 2023
Thankyou so much taking time to leaving us a wonderful review. Hope to see you soon and serve you more better. Again thankyou for the wonderful review. Have a wonderful week ahead.

6/10 Okay

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Average. Pretty much what you’d expect at a BW. Old property. Clean. Mattress was ok, but the pillows were a 0/10. You’d better bring your own. They are the size of sofa throw pillows. We asked for extra pillows, but none were provided. My head was constantly feeling like it was coming off the pillow. It made for a restless night.
Stayed 1 night in Sep 2023
Response from gm on Oct 1, 2023
First of all really sorry for all the problems you had to go through. We hope to see you again so we serve you more better. Again really sorry for everything. You have a good week ahead.

10/10 Excellent

Zeppelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so beautiful and peaceful away from the noisy city. There is so much calm and serenity surrounded by greenery.
Stayed 3 nights in Sep 2023
Response from gm on Oct 1, 2023
Thankyou so much for taking time for leaving us a wonderful review. W e hope to see you soon and serve you more better. Again thankyou so much for the wonderful review. Have a good week ahead.

10/10 Excellent

RICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy
Stayed 1 night in Sep 2023
Response from gm on Oct 1, 2023
Thankyou so much for the wonderful review. We hope to see you again soon and serve you more better. Again thankyou so much for the wonderful review. Have a good week ahead.

10/10 Excellent

Jeffry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The staff was super nice and recommended a little town nearby with a park and shopping center. Our bathroom was a bit dirty, but other than that it's a convenient and affordable option for a quick overnight stay.
Stayed 1 night in Sep 2023
Response from gm on Sep 24, 2023
Thankyou so much for taking time to leaving us a wonderful review. We hope to see you soon and serve you more better. Again thankyou so much for the wonderful review. Have a good week ahead.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Clean But Outdated
Stayed 1 night in Sep 2023
Response from gm on Sep 10, 2023
First of all thankyou so much for taking time to leaving us a good review. Hope we can see you again soon so we can serve you more better. Again thankyou for the good review. Have a wonderful weeek ahead.

10/10 Excellent

Laura M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy and clean!!
Check in was quick and helpful, room was very nice, comfy and clean. It was a quick and in and out stay, but I slept very well and was rested for the next day's travel. Would definitely stay here again!!!
Stayed 2 nights in Aug 2023
Response from gm on Sep 8, 2023
Thankyou for taking time and leaving us a wonderful review. Hope to see you soon and we can serve you more better. Again thankyou for the wonderful review. Have a good day.

4/10 Poor

James, Albuquerque

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Disappointing. I have stayed at this hotel several times. The maintance of the property is poor. I had two issues with my room. I told two of the staff, but the issues were not fixed during a 6-day stay. Shortage of food for breakfast. No one around to ask to stock breakfast bar. Staff doesn't seem to care. Property run down. Won't stay at this hotel again.
Stayed 6 nights in Aug 2023
Response from gm on Sep 8, 2023
First of all we are reallly sorry for the inconvinience you had to go through. Hope we can see you again and serve you more better. Again really sorry for everything. You have a wonderfull weekend.

6/10 Okay

Dawn

Traveled with pets
Liked: Amenities
Nothing that I needed to use was out of order
Stayed 1 night in Aug 2023
Response from gm on Sep 2, 2023
Thankyou so much for the wonderful review. Hope we can see you soon and serve you more better. Again Thankyou so much for the wonderful review. Have a wonderful weekend.