Ratings based on 645 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 19, 2018
Close to the centre
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 17, 2018
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful time

Posted Apr 27, 2018
We had an absolutely wonderful time from the start, a really easy check in. The room was lovely and we loved the pool :) would definitely come back
4 out of 5
Recommended
for Everyone
by A verified traveler

Disorganised!!

Posted Apr 22, 2018
On srrival there was no mention of us on their system!! So we had to wait 45mins for the manager to come and book us in. Would have helped if the staff were friendlier and had more compassion. Car park is very small so expect to park off site, especially on weekends.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol

Posted Apr 21, 2018
Only stayed for one evening, but staff along with the rooms were excellent
3 out of 5
by A verified traveler from Cardiff

Basic.

Posted Apr 20, 2018
Basic rooms in need of good clean and update. Awful breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Swansea

Lovely hotel

Posted Apr 14, 2018
Went with friends had a lovely stay spa fab and very close too city centre
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Apr 14, 2018
Good price - lovely room very clean and close enough to shops and centre
3 out of 5
by A verified traveler from Kent

Disappointing Stay

Posted Mar 7, 2018
Pros: Inside parking.
Cons: HEATING. Housekeeping.
Location: Ten minute walk into city centre.
Even though it was freezing and snowing outside I did not expect to be cold inside a hotel. Common areas appeared unseated and bedroom was freezing, had to wear a jumper in bed and a coat during the day. Did complain and was brought an extra electric radiator which was as much use as a chocolate teapot. Finally on the third day a second radiator was provided which improved things considerably. Housekeeping poor, beds looked as though they had been made by a four year old. Used glasses not removed for three days. Rubbish on corridor floor there for several days. No heating in bathroom, which was a shame as bath was great, towels however not big enough to dry a skinny mouse. Spa area was also cold, especially changing area.
4 out of 5
by A verified traveler from London

Nice enough

Posted Mar 2, 2018
Pros: Facilities and breakfast
Cons: Clean the pool! The same plaster was floating around for 3 days.
Location: Cardiff city centre.
Room was huge, staff were ok, breakfast was tasty. Pool wasn't cleaned, very busy in the mornings and evening and my room's thermostat was broken so I was freezing.