Ratings based on 91 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 29, 2017 on Hotels
5 out of 5
by adrienne

Surprising little gem.

Posted Nov 17, 2017 on Hotels
This bed and breakfast hotel is small and in a fair location, but offered an enjoyable stay. The staff we encountered, Helene who greeted and checked us in, Bianca and Rob who were there during the daytime, were so very friendly and helpful. Bianca was exceptionally helpful with directions, assisting with getting info for bus etc...a great resource and asset to the hotel. They all made us feel at home. The continental breakfast was much more than I had anticipated and so enjoyable and the folks offered great hospitality every morning. Our room was spacious, comfortable and there was daily housekeeping with supplies for tea, coffee and biscuits everyday. The hotel is on bus route, but has reliable taxi service that they work with if you prefer. I didn't think that there was a lot of attraction in the area, but it is a comfortable walk to the city center and attractions like Cardiff Castle. Don't let the fair neighborhood and small size of the place fool you. They will take good care of you and make your stay a good one. I would stay there again.
5 out of 5
by Jane

Nice hotel

Posted Jul 4, 2017 on Hotels
Nice hotel and not far to walk into the city centre.
5 out of 5
by Cassandra

Outstanding

Posted May 1, 2017 on Hotels
Lovely hosts and beautiful rooms
4 out of 5
by Suzanne

This traveler left a rating score only Posted Mar 8, 2017 on Hotels
4 out of 5
by Stephen

Bring your own pillow!

Posted Feb 22, 2017 on Hotels
Only complaint was the pillows were way too thick - used a towel instead! And the twin beds were quite narrow (2' 6"). But the mattress was comfortable, etc. Everything else was great - nice room, warm, good breakfast, etc. I would stay here again, but I'd take my own pillow!
1 out of 5
by A verified traveler from cardiff

Horrible owner/manager

Posted Feb 14, 2017
Pros: Nothing
Cons: It's customer services
Location: There is nothing to tell
I booked the room through Expedia, on my way to the hotel I called the management to confirm whether my room was ready and also to enquire about parking arrangements. When I got through to someone at the hotel I was told that they could not confirm whether my room was ready because there was no staff on site to verify where 1. My room was ready & 2. Whether they had a room at all! Eventually the manager/owner called me to say that they had no staff onsite that's why it's taking so long to confirm whether there was a room available for me. I told the manager/owner that this is quite unprofessional and I'm really disappointed about the whole thing. tHe manager/owner was quite rude saying that this is just a cheap hotel and I shouldn't be making a fuss about it, He said that I should not bother coming to the hotel any more because I told him the hotel was not professionally run. He said I should find accommodation elsewhere as he won't be accepting me at the hotel despite the fact that I had already reserved the room through Expedia . I told him that Expedia had mentioned in the booking T&C that no refund for cancellation and no changes allowed. It was a nightmare!!!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 11, 2017 on Hotels
5 out of 5
by terry

nice

Posted Feb 8, 2017 on Hotels
very nice, lovely owners and would certainly stay again
5 out of 5
by A verified traveler

Very good

Posted Nov 3, 2016 on Hotels
Nice b&b good atmosphere good breakfast