Bad hôtel With no wifi service. Lots of smoke smell in the room: strange for a non smoking room. No shuttle bus and they were asking 20€ for a one-way... Don't go unless forced to
Comment from Hotel Management
Jan 3, 2015 by Fesseha Sahelle, Hotel Management
Thank you for your comment alerting us to the problem you have been having with our hotel. I am sorry you have been subjected to such a frustrating series of events and we pride ourselves on responding to customers' concerns, this is just in response.
I certainly understand your frustration at being disconnected with internet as because of a failure from the internet service provider (ISP) which affects not only our hotel, the whole area of the Bole part. In regard to smoke and shuttle service, it's strange and unusual to hear about, as we apply highly restricted rules in smoking
for all of our non smoking rooms except special requests and as we provide free shuttle service from/to ADD airport with alert airport pickup.no fee can be requested for this service by the hotel shuttle service car.
I trust you will look into this matter and see that proper action is taken to uphold the rules just to preserve the beauty and well known impression of our hotel specially with online reservation stakes. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs.
Again, I apologize for the distress this may have caused you. Thank you for your comments. We hope to serve you again and I will gladly do what I can to be of assistance. We wish all our clients best hospitality regards,