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Reviews of Washington Hotel

4 out of 5
Washington Hotel
Bole Sub City, Wereda 3 House #054, Mickyliland Street, Addis Ababa

Reviews

6.4
Rating 10 - Excellent. 4 out of 18 reviews" "
Rating 8 - Good. 5 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 5 out of 18 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities
It is a good place to stay the staff's are friendly and the customer service is fantastic,
Stayed 5 nights in Sep 2023
Response from General Manager on Sep 18, 2023
Dear Daniel,Thank you for your 4-star review. We are excited to have you stay with us at the Washington Hotel.Thank you and regards,

10/10 Excellent

PINKY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memories Created
The staff was amazing and very helpful. The only thing that was missing in my room was a tea/coffee facility
Stayed 1 night in May 2023
Response from General Manager on Jun 2, 2023
Dear PINKYWarm greetings from Washington HotelIt was a pleasure serving you here at the Washington Hotel. Thank you for the 10-star review.Looking forward to welcoming you here at the Washington Hotel.With best regards,Manaye Tesfaye General ManagerWashington Hotel.

8/10 Good

Kebreab

Traveled with group
Liked: Cleanliness, staff & service
I was on fourth floor the room I did shower room one door was missing that means the slide door was not in the room when I take a shower speed a lot the water everywhere and another thing of mosquito inside the room
Stayed 3 nights in Sep 2022
Response from General Manager on Sep 18, 2023
Hello Kebreab,I hope this message finds you well. I wanted to thank you for taking the time to review our hotel. We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back to the Washington Hotel in the future.Best regards,

2/10 Terrible

Toli

Stayed 22 nights in Sep 2021
Response from General Manager on Sep 18, 2023
Hello Toli,I wanted to express my gratitude for taking the time to write a review. Your feedback is much appreciated.Sincerely,

8/10 Good

WashingtonHotel, Addis Ababa

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Location is awesome. Service is unparalleled. The facility needs renovation
Stayed 5 nights in Dec 2019
Response from Manaye Tesfaye/General Manager on Jan 6, 2020
Dear Valued guest, Warm greetings from Washington Hotel Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. I hope your next stay and just around the corner. Contact us if there is anything we can help you with. With Ethiopian Hospitality regards, Manaye Tesfaye/General Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from General Manager on Sep 18, 2023
Dear Sir/Madam,I would like to express my gratitude for your valuable review submission. Your input is highly appreciated and we are thankful for the time you took to share your thoughts with us.Sincerely,

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Not impressed
Not very impressed. The electricity did not work, the balcony door did not lock, and the service was less than pleasant.
Stayed 4 nights in Jan 2019
Response from General Manager on Sep 18, 2023
We acknowledge receipt of your review and apologize for any inconvenience caused. Rest assured that we are taking the necessary steps to address the issue. Thank you for bringing it to our attention. Best regards,

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Overpriced and falling apart
pretending to be a 4 star hotel but anything but. Balcony door did not close, never mind locking. And anything that involved electricity invariably didn’t work- iron, tv, etc.
Stayed 3 nights in Jan 2019
Response from General Manager on Sep 18, 2023
Dear Sir/Madam,Thank you for taking the time to share your feedback. We want to apologize for any inconvenience caused and assure you that we will take swift action to rectify the issue. Rest assured this won't happen again.Your feedback is valuable to us and we appreciate you bringing this matter to our attention.Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2018
Response from sm on Jan 2, 2019
Thanks we will keep it up

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are really fine. The restaurant is not great.
Stayed 5 nights in Dec 2018
Response from sm on Dec 19, 2018
Thank you for your constructive comment we will improve

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
You are not alone and left shivering
Cockroaches, No hot water (2 rooms 2 nights) and the food is not edible.
Stayed 1 night in Jul 2017
Response from General Manager on Sep 18, 2023
Dear Sir/Madam,We appreciate your review and are sorry for any inconvenience you may have experienced. We assure you that we take all feedback seriously and will work to improve our service.Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service. Punctual with airport shuttle; the staff at reception were helpful.
Response from sm on Dec 19, 2018
thank you we will keep it up

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
terrible hotel
No hot water, plumbing work falling apart, noisy surrounding, the airport pick up did not turn up, reception is amateur, room service delivered the wrong food order.
Response from General Manager on Sep 18, 2023
We appreciate your feedback and regret any inconvenience caused. Thank you for bringing this to our attention.Sincerely,

8/10 Good

Samira

Liked: Cleanliness, property conditions & facilities
It was pleasnat. However the staff at the reception do not respond to requests with the speed needed. Every enquiry should wait for the manager who is never known or presented as a manager. I had to e mail to get my request answered.
Response from General Manager on Sep 18, 2023
Dear valued guest,Thank you for taking the time to leave us a review. We are looking forward to welcoming you at the Washington Hotel.Best regards,

6/10 Okay

Tomas, Cairo

Liked: Cleanliness
Disliked: Staff & service
Good option for Addis
Hotel is clean and well kept, rooms are quite comfortable. But it doesn't have an A/C, which was no big issue for my stay but wonder if it can get hot for summer. Didn't get hot water on my last day in the morning because hot water tank was under maintenance (good that it gets maintenance but why in the morning when guests take a shower¡?!). Limited options for breakfast. Staff just doing their job, one or two smiling friendly staff others were just there to barely get a job done. Price compared to other hotels in town for the week of African Union Summit was relatively less expensive but still extremely expensive in international standards for the quality of hotel and services. Liked location a bit better than other more pricey options, felt it could be ok to walk around.
Response from General Manager on Sep 18, 2023
Dear Tomas,Thank you for taking the time to review our hotel. Your feedback is greatly appreciated.Best regards,

4/10 Poor

Verified traveler

Not so good , 3 stars hotel not 4 stars hotel , rooms are very hot , noise , and breakfast is not good .
Stayed 2 nights in Jan 2020
Response from General Manager on Jan 27, 2020
Dear valued guest, Warm greetings from Washington Hotel Thank you for your review. I’m sorry to hear you had such a bad experience, but I really appreciate you bringing this issue to my attention. We are looking into this issue and hope to resolve it promptly and accurately. Once again we sincerely apologize for the inconvenience caused With Ethiopian Hospitality regards, Manaye Tesfaye

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
벌레가나오고 수건은 걸레냄새가 났다고 합니다. 요청하신 손님께서 많은 컴플레인을 했습니다.
Stayed 1 night in Jun 2019
Response from suse on Jun 19, 2019
thank you for information we are inspecting all the room facilities and amenities daily if you find any discomfort we are always ready to make it right to give you good experience

10/10 Excellent

Mariateresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017
Response from General Manager on Sep 18, 2023
Dear Valued Guest,Thank you for taking the time to give us a 5-star review. We are thrilled to hear that you had a great experience with us and we look forward to welcoming you back to the Washington Hotel soon.Best regards,The Washington Hotel Team