Ratings based on 795 Verified Reviews

3.6 out of 5
68% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Hurst, Tx trip

Average room ho-hum

Posted Jul 18, 2017
Cons: Discard nasty sheets and get new.
Decent room, strong smell until air conditioner ran for a while. Sheets on bed were stained from hanky panky - pretty nasty, so had to sleep as to avoid these. Power outage during the night, however not hotel's fault. Texas shaped waffles for breakfast were a plus. Maid service was good and thorough. Except the nasty sheets...
Comment from Hotel Management
Jul 24, 2017 by Kamal, Hotel Management
Dear Weary Thank you for choosing Red Roof Inn and Suites Addison, TX. We are sorry you stay at our Inn was not satisfied. We will properly train our employee that way your next stay is pleasant. We apologize for inconvenience during your stay and we really hope you will give us an opportunity to serve you better on your next reservation.
4 out of 5
Recommended
for Everyone
by A verified traveler from H

Fair rate

Posted Jul 14, 2017
Fairly good value for rate charged. Property could use some repairs/upgrades.
Comment from Hotel Management
Jul 17, 2017 by Kamal, Hotel Management
Thank you for choosing Red Roof Inn and Suites Addison, TX. We Thank you for leaving us a 4 out of 5 stars review on Expedia.com. We hope you had a wonderful stay at our Inn. Thank you for noticing our wonderful staff. They work hard and appreciate the recognition. We are working on some updates to the hotel at this time. Looking forward to seeing you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Nice and spacious

Posted Jul 8, 2017
The room was nice and had everything we needed. I had a comfortable sleep.
Comment from Hotel Management
Jul 10, 2017 by Kamal, Hotel Management
Dear Ang Thank you for choosing Red Roof Inn and Suites Addison, TX. Thank you for your kind words and compliments. We certainly spend a lot of effort to maintain our facilities always on top level. Our number one goal is to provide all our guests with a wonderful experience during their stay. We really appreciate your stay at our Inn, and look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from K

Nice hotel close to fireworks display

Posted Jul 6, 2017
Overall clean hotel. Sink had hair shavings was my only complaint with the room. Breakfast was minimal cereal, bagels and muffins. You have to get to breakfast early for more choices. Person who checked us in was multitasking with registering us in while on a personal call. Thankfully she ended her call as she gave us directions to our room. Was a good value for the price we paid.
Comment from Hotel Management
Jul 10, 2017 by Kamal, Hotel Management
Dear Rebecca Thank you for choosing Red Roof Inn and Suites Addison, TX. We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. We apologize for the inconvenience you mentioned above. We hope to see you soon in the future whenever you are in the area.
2 out of 5
by A verified traveler from dallas

Posted Jun 27, 2017
Worst experience ever. Room was filled with mosquitoes. Bathtub dirty!!
Comment from Hotel Management
Jul 5, 2017 by Kamal, Hotel Management
Dear Valued Guest We are so sorry that your stay with us was less than satisfactory. Please accept our sincerest apologies about inconveniences that you experienced during your time with us. Your comments have been addressed with the management team and the appropriate actions have been taken to ensure these issues are corrected in a timely manner and does not reoccur. Thank you for letting us know and hence allowing us to improve for our future guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from frisco, tx

Posted Jun 27, 2017
Pros: quite location
Cons: room service could be improved.
It was good, but there was no room service available after midday.
Comment from Hotel Management
Jul 5, 2017 by Kamal, Hotel Management
Dear Nane Thanks for the feedback. Its regret to know from the feedback that you was not satisfied from the Customer Service. We apologize for inconvenience.We hope you will give us another opportunity to serve you better in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City Missoui

My stay at the Red Roof Inn in Addison Texas

Posted Jun 3, 2017
Pros: Location proximity to numerous restaurants nearness to freeway and accessible roads.
Cons: The breakfast a safe in the rooms
Location: Located within walking distance to many restaurants and a short driving distance to more restaurants service station and malls
My stay was uneventful and that is what I wanted. My room was clean had adequate towels and facecloths. The microwave, refrigerator and television were essential and in working order. Did ask for a do not disturb sign and was given one immediately. The desk staff was congenial and available.
Comment from Hotel Management
Jun 7, 2017 by Kamal, Hotel Management
Dear Valued Guest Thank you for your kind words regarding your recent stay with us. We pride ourselves on putting forth exactly what you described… a clean, updated hotel that displays excellent service and amenities. Thank you once again for your kind words and please know we value your business and looking forward to serving you again!
5 out of 5
by A verified traveler

Posted May 21, 2017 on Hotels
Comment from Hotel Management
May 29, 2017 by KP, Hotel Management
Dear Valued Customer Thank you for choosing Red Roof Inn and Suites Addison, TX. We really appreciate your kind feedback on your recent stay at our Inn. We thank you for leaving us a great 5 stars review on Expedia.com. I hope your stay at our inn was an excellent stay! It is our goal to provide a wonderful hotel for our guests to enjoy as their home away from home when they visit Addison and we are so glad that we were able to achieve this. We look forward to hosting you again as your travels bring you back to the Addison area.
4 out of 5
Recommended
for Everyone
by A verified traveler from McKinney, TX

Pleasant Overnight Stay

Posted May 19, 2017
Pros: The location, cleanliness and overall room rate
Cons: The entrance driveway is somewhat awkward but manageable
Location: Located in prime area of Addison where most restaurants are located which made it easy for evening dinner plans
First time experience and had a very pleasant overnight stay. The room was extremely clean and very appealing. The staff was very courteous and attentive. Asked for extra towels same night and was quickly accommodated. That WAS the ultimate selling point for me....I will be back!
Comment from Hotel Management
May 20, 2017 by Kamal, Hotel Management
Dear Darrell Thank you for choosing Red Roof Inn and Suites Addison, TX. We Thank you for the wonderful feedback regarding your recent stay. We are so glad you enjoyed the great service and updated atmosphere. It is our goal to provide a comfortable hotel with great service when you visit Addison. I will share your kind review with my staff. We look forward to hosting you again soon.
4 out of 5
by A verified traveler

Posted May 18, 2017 on Hotels
Good hotel, great value for area
Comment from Hotel Management
May 20, 2017 by KP, Hotel Management
Dear Guest Thank you for choosing Red Roof Inn and Suites Addison, TX. We thank you for leaving us a 4 out of 5 star review online. We are glad to hear compliments about our staff. I will share your comment with my staff. We hope your stay at our Inn was a memorable stay. We look forward to see you soon in the near future.