Reception

Reviews of Residence Inn by Marriott Addison

3 out of 5
Residence Inn by Marriott Addison
14975 Quorum Dr, Dallas, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 451 out of 687 reviews" "
Rating 8 - Good. 151 out of 687 reviews" "
Rating 6 - Okay. 43 out of 687 reviews" "
Rating 4 - Poor. 25 out of 687 reviews" "
Rating 2 - Terrible. 17 out of 687 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

MICHAEL, Phoenixville

Liked: Cleanliness, property conditions & facilities
Good breakfast like most RIs. Nice room. Short walk to several restaurants. But I informed desk at check-in that I had no car, only to find myself charged at checkout a parking fee. They appear to default to a parking charge. Not okay.
Stayed 2 nights in Apr 2024
Response from Nicole on Apr 18, 2024
Hello, thank you for taking the time to let us know about your stay. I apologize for the miscommunication on the parking fee and I hope we did our best to handle the situation for you. Once again thanks for your feedback and have a wonderful day.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nicole on Apr 6, 2024
Hello and thank you for taking the time to leave us a great review. I am happy to hear that you enjoyed your stay and we hope to see you again on your next travels.

6/10 Okay

NITIN

Business traveler
Disliked: Property conditions & facilities
The rooms are old and not in proper condition. Bathroom door not closing or some items not properly functional is a very standard problem with all Resident Inn properties. This one was with less problems that few others I have stayed at in recent months. The management is complacent that the loyal resident inn patrons won’t go away but at two places I already used Homewood Suits and now I think it should be a default choice.
Stayed 1 night in Mar 2024
Response from Nicole on Apr 6, 2024
Hello, I am sorry to hear about the issues you encountered during your stay. I hope you decide to give us a second chance in the future to provide you with the outstanding customer service you deserve. Thanks again for sharing about your stay.

6/10 Okay

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole on Apr 7, 2024
Hello, thank you for letting us know about your stay. I hope to see you on your next visit and please let us know what er can do to make your stay even better. Thanks again!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was friendly
Stayed 4 nights in Mar 2024

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was amazing and very helpful unfortunately the property was extremely run down. Not properly maintained and there were cockroaches in the room so we oppted to leave after 1 night.
Stayed 4 nights in Feb 2024

10/10 Excellent

MAKOTO

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty clean
Stayed 2 nights in Feb 2024

8/10 Good

MATTHEW

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
No issues. Staff was pleasant and helpful
Stayed 5 nights in Feb 2024

10/10 Excellent

Margarita Salgado

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 3 nights in Jan 2024

10/10 Excellent

xuetao

Liked: Cleanliness, staff & service, property conditions & facilities
Staff helpful. Room is comfortable
Stayed 2 nights in Jan 2024
Response from Nicole on Jan 15, 2024
Hello, thank you for taking the time to leave us a great review. I am glad that your stay was up to standards, and we look forward to seeing you on your next travels.

8/10 Good

Feng, Houston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Nicole on Jan 15, 2024
Thank you for leaving us a 4 out of 5 review. If there is anything we can do to make your stay a 5 on your next stay, please let us know.Have a wonderful day.

6/10 Okay

Anita

Business traveler
Liked: Staff & service
Okay but not ideal
I had hoped the room would be somewhat close to the pictures (and the reviews) but was disappointed by the outdated room. The staff was very helpful and accomodating.
Stayed 2 nights in Jan 2024
Response from Nicole on Jan 15, 2024
Hi and thanks for taking the time to let us know about your stay! I am glad the staff was helpful, but I do apologize that your stay was not up to standards. We are currently working to get the rooms up to date, We hope that you give us another chance to serve you in the future!Thanks again!

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility, but bring ear plugs
Honestly, this would be a 5-star review, with the exception of two things. 1) I was in a room closest to the door and the walls are a little thin, so I got to listen to the drunken hallway conversations as people returned to their rooms. 2) Whoever they hired for lawn care should be fired. The guy on the weed trimmer that took 45 minutes to just do the area around my room, while I was trying to sleep in, was a little overboard.
Stayed 1 night in Jan 2024

2/10 Terrible

Zenaida

Stayed 1 night in Dec 2023
Response from Nicole on Jan 15, 2024
Hello, thank you for taking the time to leave us a review. I do apologize that your stay was not up to your standards. I do hope you come back to visit and give us another chance to serve you.Thank you!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Pet Friendly Stop
Great two bedroom room, perfect for two kiddos to bunk in and space for the kennel for the doggo.
Stayed 1 night in Dec 2023

10/10 Excellent

Sydney

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel review
It was a nice stay, would recommend
Stayed 2 nights in Dec 2023
Response from Nicole on Dec 12, 2023
Hello Sydney, thank you for letting us know about your stay. I'm glad to hear it was enjoyable and we hope to see you again on your next travels.Thanks again!

10/10 Excellent

Jesse

Traveled with family
Comfort away from home
The room was very well kept and comfortable. It had everything we needed for our stay.
Stayed 2 nights in Dec 2023
Response from Nicole on Dec 7, 2023
Hi Jesse. Thank you for taking the time to leave us a review. I am glad to hear that your room was up to standard, and we hope to see you again on your next travels.

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely be coming back to this location if I travel to this Texas area. It was such a nice location, I walked to 7-Eleven and to all the restaurants located near by. It is right next to the Addison Improv, which is in the parking lot next door. Staff was also very nice. I chatted it up with a staff member about the bold coffee. She was VERY polite and friendly. The front desk was quick and smooth with check in and check out. Applause for this Residence Inn.
Stayed 1 night in Dec 2023
Response from Nicole on Dec 7, 2023
Hello and thank you so much for sharing about your stay. I am so happy to hear that it was enjoyable, and our staff was friendly. We hope you come back to stay with us again on your next travels!

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Jenean

Stayed 2 nights in Nov 2023
Response from Nicole on Dec 12, 2023
Hello Jenean thank you for taking the time to leave us a review. I'm glad you had a mostly enjoyable stay. Please let us know next time what we can do to make your stay better and we hope to see you on your next travels.

8/10 Good

Baxter

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people, great location, great room.
Stayed 1 night in Oct 2023
Response from Nicole on Oct 31, 2023
Hi Baxter! Thank you for letting us know you had a good stay! We hope that next time you're in the area you visit us again and please let us know what we can do to make your next stay a 5!Thanks again.

4/10 Poor

evdokia

Disliked: Staff & service
Very bad experience
Unprofessional receptionist rude behavior
Stayed 3 nights in Oct 2023
Response from Nicole on Oct 19, 2023
Hello and thank you for letting us know about your stay. I truly apologize if you had a bad experience with one of our staff members. This type of behavior is below our standards, and I will be meeting with the staff to ensure a better experience for future stays.Thanks again and have a wonderful day!

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Lots of good eats in short walking distance.
Stayed 3 nights in Oct 2023
Response from Nicole on Oct 31, 2023
Hello Paul, thank you for taking the time to let us know about your stay. I am so glad it was enjoyable, and we hope to see you again on your next travels. Thanks again!

10/10 Excellent

Minh, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
The room is very clean. The staff is professional. I recommend this hotel to anyone who travel with family to Dallas area.
Stayed 2 nights in Oct 2023
Response from Nicole on Oct 17, 2023
Hello! I wanted to thank you for letting us know about your stay! I am so glad to hear that it was enjoyable, and we look forward to seeing you on your next visit to Texas!I hope you have a wonderful day. And thanks again!

4/10 Poor

Travis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Nicole on Oct 12, 2023
Hello Travis! Thank you for taking the time to let us know about your stay. I see that everything was not up to your standards, and I truly apologize for that. Please let us know how we can help make the next stay a 5!Thanks again for staying with us and have a wonderful day!

4/10 Poor

linda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unhappy with hotel change.
When we arrived we were moved to another hotel. The hotel was nice but we had booked a suite and we didn’t get that at the other hotel. We also picked the Residents inn because it had a complimentary breakfast. The one we were switched to didn’t have complimentary breakfast. No one told as these things when they switched us and I did ask and they said we would have same type room but when we got to the new hotel they said they didn’t have any suites available.
Stayed 1 night in Oct 2023
Response from Nicole on Oct 9, 2023
Hello, I just wanted to thank you for taking the time to let us know about your experience. I know how frustrating it can be to have set plans and then have those plans uprooted and I sincerely apologize about that. I will work with the team to ensure better communication skills with our guests for future stays. Again, thank you for your feedback and have a wonderful day!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nicole on Oct 1, 2023
Hi there! Thanks for letting us know about your stay. Hopefully next time you are in the area you can let us know how to make your experience a 10!Have e a nice day!

4/10 Poor

Sisi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nicole on Sep 26, 2023
Hello, thank you for choosing to stay with us. I am sorry to see that your stay was not up to your standards. If there is anything else we could have done to make your stay better, please let us know. I hope you have a wonderful day!

8/10 Good

Ira, Shreveport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym could use some attention. No cleaning supplies to wipe down equipment when done, water filters needs to be changed, and half the dumbbell rack is empty. I take my fitness somewhat serious it would be nice to have the normal variety dumbbell sizes. Other than that it was a excellent stay
Stayed 2 nights in Sep 2023
Response from Nicole on Sep 26, 2023
Hello, we appreciate you taking the time to let us know about your stay. I do apologize that we didn't offer the correct gym equipment for you. I will get with my maintenance team to look into resolving this issue.Thank you and have a wonderful day!

8/10 Good

Juan Marcos, Puebla

Traveled with family
Liked: Cleanliness
Good location, but the building needs maintenance!
Stayed 3 nights in Sep 2023
Response from Nicole on Sep 26, 2023
Hello, thank you for taking the time to let us know how we did. I am glad for the most part that you enjoyed your stay. I will look further into building Maintenace to see if we can get things more up to date.Have a nice day and thanks again.

8/10 Good

Maribel

Stayed 3 nights in Sep 2023

8/10 Good

Kindy

Stayed 3 nights in Sep 2023
Response from Nicole on Sep 26, 2023
Hello, thank you for letting us know how we did. We appreciate the review and if there is anything else we can do next time to make your stay a 10, please let us know.

10/10 Excellent

Jun, Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Sep 2023
Response from Nicole on Sep 26, 2023
Your great review is very appreciated! Thank you for taking the time to let us know how we did. Have a wonderful day!

8/10 Good

Alyssa

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Nicole on Sep 26, 2023
Thanks for taking the time to give us a good review. If there was anything else we could have done to make your stay better please let us know.

8/10 Good

Warren

Stayed 4 nights in Sep 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Could have been better.
Room was in need of repairs, cracks in the ceiling and bathroom door. Hallway had an obvious wet spot from a leak in the ceiling. Breakfast was just ok, coffee was always cold, and pool was dirty. Charged daily for parking and it wasn’t an area that this should be a thing.
Stayed 3 nights in Sep 2023
Response from Nicole on Sep 4, 2023
Hello and thank you for taking the time to let us know how we are doing. I understand the frustration of having a room that wasn't up to your standards and I truly apologize for that. I will be reaching out to our maintenance and breakfast leaders to ensure these issues are taken care of.Thanks again and have a wonderful day!

10/10 Excellent

Catalina

Stayed 2 nights in Aug 2023
Response from Nicole on Sep 26, 2023
We appreciate your great review. Thanks again for choosing to stay with us and have a wonderful day!

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Nicole on Sep 4, 2023
Hi Kevin, thank you for the excellent rating. We are happy to hear we are providing the best service for our guests. We hope you have a great day and thanks again for taking the time to leave us a rating!

10/10 Excellent

Judith

Stayed 1 night in Aug 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
We lost our air conditioning and need a cool place to stay for the evening with our dog. Wonderful support and very cool.
Stayed 1 night in Aug 2023
Response from Nicole on Sep 4, 2023
Hello Susan! Thank you for taking the time to let us know how we did! It's always good to hear we are taking good care of our guests needs.I hope you have a wonderful day and thanks again for staying with us.

6/10 Okay

michael

Business traveler
Disliked: Staff & service
I asked them to look at my AC while I went to dinner and give me a wake up call. Neither happened
Stayed 1 night in Aug 2023
Response from Nicole on Sep 4, 2023
Hello Michael. I understand how frustrating it is to ask for help and not receive it. I do sincerely apologize for the lack of communication on our staff's part. I will be addressing this issue to further prevent this from occurring again.Thank you for sharing and have a wonderful day!

10/10 Excellent

ricci

Liked: Cleanliness, staff & service
Modest property. Staff is helpful. Good location to go anywhere in Dallas
Stayed 5 nights in Aug 2023
Response from Nicole on Sep 4, 2023
Hello Ricci,Thanks for taking the time to let us know how we did. It's always nice to hear we are taking care of our guests properly. I will be sharing this with the team to ensure we keep up the good work. Have a great day and thank again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean, friendly staff, and enjoyed the breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Jason

Business traveler
Great location
Stayed 3 nights in Jul 2023
Response from Nicole Wage on Jul 24, 2023
Thank you for taking the time to let us know about your stay. We are so happy to hear that your experience was enjoyable. We hope to see you the next time you're in town!Have a wonderful day!

4/10 Poor

Tamela

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Residence Inn
Hotel was Not what I envisioned it to be. Just felt Dirty. Carpet and stairs needed Vacuuming, you can tell this place isnt cleaned properly, I have done Janitorial work and I know it can be hard, but also you can tell when someone is cleaning properly, trash on outside of entrance leading up to room was overflowing...Clerk gave us Wrong building number which led us to drive and walk around almost 20 min to try and find room until he realized he made a mistake..room appeared to be Clean, but had an unpleasant Smell..the room didn't have a Fresh Deodorized clean scent to it...didn't smell any cleaning supplies that may have been used or if used in it...had to ask for extra toilet tissue and towels...We will not book again...
Stayed 2 nights in Jul 2023
Response from Nicole Wage on Jul 24, 2023
Hello, I am so sorry to hear that your stay was not up to your liking. I understand how frustrating it can be to not have the room and outside not up to standard and I sincerely apologize for that. I am hoping in the future you can give us another chance to provide you with a better experience. Have a wonderful day

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with great service very clean and nice pool. Only drawback was the bed was uncomfortable very hard
Stayed 2 nights in Jul 2023
Response from Nicole Wage on Jul 24, 2023
Thank you for your friendly review. We are so glad you had an enjoyable experience. We hope to see you on your next visit.Have a wonderful day!

2/10 Terrible

Ebuka

Disliked: Cleanliness, staff & service, property conditions & facilities
The room is nasty , I did not sleep in the room, I have leave immediately, they should balance me out, I did not stay in the room for 15mins
Stayed 1 night in Jul 2023
Response from Nicole Wage on Jul 24, 2023
We completely understand how frustrating it is for the room not to be up to your standard and we sincerely apologize. We hope that in the future you give us a second chance to offer you a clean and friendly environment.Have a wonderful day!

4/10 Poor

Daniel

Stayed 2 nights in Jul 2023

6/10 Okay

Riyadh

Stayed 2 nights in Jul 2023