Ratings based on 285 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 11, 2017 on Hotels
3 out of 5
by A verified traveler

Expect Construction next door for a while

Posted May 10, 2017 on Hotels
There is construction going on next door to the hotel. They put me in a room immediately facing the construction. I believe that was intentional because I paid for a standard room and when I checked in they said they were "upgrading" me to a 2-bedroom suite. OK, but one guest travelling by himself does not need a 2-bedroom suite. I believe it was because the room faced the noisy construction zone and they were placing their Hotels.com guests in those rooms.
5 out of 5
by Lou

This traveler left a rating score only Posted May 2, 2017 on Hotels
4 out of 5
by Chelsea

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Apr 17, 2017 by Debbie Diaz, Hotel Management
Hi Chelsea, Thank you for taking a moment to review your stay with us! We are happy to see you enjoyed your stay and look forward to your return when your travels bring you back to Addison! Best Regards, Debbie Diaz General Manager
5 out of 5
by A verified traveler

Great

Posted Feb 28, 2017 on Hotels
Very nice staff.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for taking a moment to compliment our staff. I will be sure to share your kind words with my team! Best Regards, Debbie Diaz General Manager
5 out of 5
by James Cooper from The Colony

Great times

Posted Feb 28, 2017 on Hotels
gave room where I requested. Super friendly staff
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Hi James Cooper, I am happy to see my staff was able to accomodate your requests! Thank you for taking a moment to share your feedback. Best Regards, Debbie Diaz General Manager
4 out of 5
by Daniel

Posted Feb 13, 2017 on Hotels
Our first room the AC did not work. The front desk came up and help us move to another room.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Daniel, Please accept our sincere apology for hte issue you encountered during your stay. I am happy to see my staff was able to move you to another room. We hope to have an opportunity to better serve you when your travels bring you back to Addison! Best Regards, Debbie Diaz General Manager
5 out of 5
by A verified traveler

Posted Feb 12, 2017 on Hotels
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for your feedback! Best Regards, Debbie Diaz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great for family and business trips.

Posted Feb 10, 2017
I stayed three nights on business and the staff, facilities, and room were all top notch. I really enjoyed the breakfast and proximity to our satellite office and great food options. I'll definitely stay with this franchise again.
Comment from Hotel Management
Mar 8, 2017 by Debbie Diaz, Hotel Management
Thank you for your loyalty to our hotel! We are happy to see you enjoyed your stay and look forward to your return in the near future! Best Regards, Debbie Diaz General Manager
5 out of 5
by A verified traveler

Great stay!

Posted Feb 10, 2017 on Hotels
Loved the hotel and staff was very friendly! Great location! I would definitely stay here again and recommend to others!
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for your kind comments. We hope to see you again in the near future. Best Regards, Debbie Diaz General Manager