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Reviews of Sheraton Dallas Hotel by the Galleria

4 out of 5
Sheraton Dallas Hotel by the Galleria
Dallas, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 548 out of 1000 reviews" "
Rating 8 - Good. 245 out of 1000 reviews" "
Rating 6 - Okay. 99 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Do
Stayed 1 night in Mar 2024

8/10 Good

Brandon

Stayed 4 nights in Jan 2024

10/10 Excellent

Donald Hawkins

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time at this property, and I must say it doesn't disappoint! I will stay here every time I visit Dallas. The staff is thee best! I was checked in by Ms. Roshandra who for and employee who has been there only 6 months, was very knowledgable. Kudos to The Sheraton for having her on the front line. Now the breakfast.......soooo good!! I cannot say enough about this awesome property.
Stayed 4 nights in Dec 2023

10/10 Excellent

Lydia

Stayed 2 nights in Dec 2023

6/10 Okay

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was decent. They staff pleasant and restaurant served good food. The highway noise was terrible and it took forever to get hot water in the morning. Also, the fan in the room didn’t work.
Stayed 4 nights in Dec 2023

8/10 Good

Gloria

Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Business Trip
Very nice 1 night stay for a brief business trip.
Stayed 1 night in Nov 2023

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is great, had a person offering massages in the elevator, full service.
Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Stayed 5 nights in Nov 2023

10/10 Excellent

JMR

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I disliked about the property , is that there’s a fee for parking at the parking lot the hotel provides.
Stayed 1 night in Oct 2023

10/10 Excellent

Byron, Denton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacqueline was excellent at check in. Very professional and courteous.
Stayed 1 night in Nov 2023
Response from JWE on Nov 6, 2023
Thank you! We love Jacqueline!

10/10 Excellent

Josh, Burbank

Traveled with group
Liked: Amenities, property conditions & facilities
The manager Jason was THE MOST hospitable person I’ve encountered in my entire summer of travels.
Stayed 3 nights in Oct 2023
Response from JWE on Nov 6, 2023
Thank you! So glad to hear - we LOVE Jason:)

2/10 Terrible

Olivia

Stayed 1 night in Oct 2023

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from JWE on Nov 6, 2023
Thank you!

10/10 Excellent

Katrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JWE on Nov 6, 2023
Thank you!

2/10 Terrible

xufang

high security deposit
Stayed 1 night in Oct 2023

8/10 Good

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. More parking should be added
Stayed 1 night in Sep 2023
Response from JWE on Nov 6, 2023
Thank you! I would love to add more, we are unfortunately land locked:(

10/10 Excellent

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice upper quality hotel for the price.
Stayed 3 nights in Sep 2023
Response from JWE on Nov 6, 2023
Thank you!

10/10 Excellent

Tien

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to check in a little early than 3:00pm.
Stayed 1 night in Sep 2023
Response from JWE on Nov 6, 2023
Thank you!

8/10 Good

Jennifer

Stayed 2 nights in Sep 2023

10/10 Excellent

Karen

Stayed 1 night in Sep 2023
Response from JWE on Nov 6, 2023
Thank you!

10/10 Excellent

Karen

Stayed 4 nights in Sep 2023
Response from JWE on Nov 6, 2023
Thank you!

10/10 Excellent

Gabriel

Stayed 1 night in Sep 2023
Response from JWE on Nov 6, 2023
Thank you!

6/10 Okay

Brad

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Properly needs updating
Stayed 2 nights in Sep 2023

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property. Clean, quiet, safe, nice breakfast choices.
Stayed 1 night in Sep 2023
Response from JWE on Nov 6, 2023
Thank you!

6/10 Okay

Mary

Stayed 1 night in Aug 2023

10/10 Excellent

Juan

Stayed 3 nights in Sep 2023
Response from JWE on Nov 6, 2023
Thank you!

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was superb!The driver of the shuttle was also provided great service.
Stayed 1 night in Sep 2023

10/10 Excellent

khaled, houston

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rest room doors
Stayed 1 night in Aug 2023

6/10 Okay

Janine, Feeding Hills

Business traveler
Liked: Cleanliness, property conditions & facilities
The hotel was quiet for the most part. One night there were bags left outside the door of the room across the hall from mine that had an alarm that sounded off every few minutes in the very early hours of the morning. Had to call the front desk to have it taken care of, which they did. The restaurant was nicely decorated but only ever had 3-4 people in it. I was alone there at 7:30 on a Saturday night, and the bartender was a little confused on how to make a vodka martini with a twist. It came with a twisted lemon wedge. Close enough, I guess. I stayed for 3 nights and my trash was never emptied. I ran into a gentleman in the elevator with two bags of trash that he said hadn't been removed from his room over two nights so he was bringing it down himself. The room was great, the bed comfortable and I did get fresh towels every day. It is close to The Galleria but the temperature outside in August didn't really allow for walking outside. I would stay again but would definitely find other bars/restaurants to visit.
Stayed 3 nights in Aug 2023

6/10 Okay

William

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Overall it was ok but I was surprised there was a parking fee and the ac unit was very noisy. The fan rattled all night long and hard to get a good nights rest.
Stayed 1 night in Jul 2023

10/10 Excellent

Chris

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from Jason White on Jun 27, 2023
Thank you for staying with us! I'm glad you enjoyed your stay with us and hope to see you again!

8/10 Good

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
The front receptionist were very friendly and helpful. The servers in the restaurant were entirely friendly. Parking was not easy to access due to some line break maintenance and the fact that parking isn’t free is also a bummer.
Stayed 1 night in Jun 2023
Response from Jason White on Jun 27, 2023
Thank you for staying with us! We appreciate your comments regarding our wonderful staff and will be sure to pass them along! I apologize for the parking accessibility. The city had started a project which is now complete. I'm glad you enjoyed your stay with us and hope to see you again!

8/10 Good

Graciella

Stayed 4 nights in Jun 2023
Response from Jason White on Jun 27, 2023
Thank you for staying with us! I'm glad you enjoyed your stay with us and hope to see you again!

4/10 Poor

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Had to pay for parking, in Texas, in an uncovered lot. And it wasn't disclosed or reflected in the booking price. Also, the area is right next to a major highway and a bit noisy, plus, the AC units in the rooms are quite loud. Rooms were clean, though, and staff was nice.
Stayed 1 night in Jun 2023
Response from JWE on Jun 16, 2023
Hello Victor! Thanks for staying with us and for leaving a review. Almost all hotels in this area charge for parking and have for over a decade. Parking charges are clearly outlined on all Expedia websites and during the booking process, as well as on our website. I am sorry this was a surprise to you but glad to hear you enjoyed your stay. There is limited street parking available adjacent the hotel and we also offer a parking package that includes parking in your room rate at a discount. Thanks again for your business.

8/10 Good

Danny

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Jun 2023
Response from Jason on Jun 12, 2023
Thank you Danny for your feedback! We are happy to see you enjoyed your stay with us while in Dallas. Please let us know if you need anything further!

10/10 Excellent

Essence

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from JWE on Jun 8, 2023
Thank you Essence! We look forward to welcoming you back soon:)

8/10 Good

Destyni

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from JWE on Jun 8, 2023
Thanks Destyni! Look forward to seeing you next time!

8/10 Good

A Reyes

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from JWE on Jun 8, 2023
Thanks A Reyes! Look forward to seeing you next time!

2/10 Terrible

Matthew

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was no hot water. I had to take a cold shower.
Stayed 1 night in May 2023
Response from JWE on May 4, 2023
We are very sorry our primary boiler was replaced 2 years ago and has had a circuit board fail, so we are using our backup boiler which was also replaced 2 years ago and was also experiencing some challenges, which have now been corrected.

8/10 Good

Minitiwab

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Noel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Apr 2023
Response from JWE on May 4, 2023
Thanks for the review and for staying with us Noel!

2/10 Terrible

Terry J

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Our air conditioner was broke moved us to a floor that had no hot water for 24 hours and I had business meeting to attend. Awful customer experience!
Stayed 3 nights in Apr 2023
Response from JWE on Apr 24, 2023
I am to hear about your negative experience with our hotel. I am glad we were able to get your AC issue resolved but am sorry about the hot water. The boilers both went down so the entire building was without hot water from around 6a to 12n while the plumbing company was getting the backup back online. Please contact the hotel directly if we can be of further assistance.

10/10 Excellent

GeorgeAnna

Stayed 3 nights in Apr 2023
Response from JWE on May 8, 2023
Thank you!

6/10 Okay

Abigail

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from JWE on Apr 11, 2023
Sorry to hear your experience was less than stellar. I would love to connect with you to see what we can do to make things right. Please feel free to contact us at infoatsheratondallasnorth.com. Thank you!

8/10 Good

Mollie

Traveled with family
Liked: Cleanliness, staff & service, amenities
The beds were smaller then we thought they would be. Along with the hotel not being within walking distance of much things. The staff was very friendly and the restaurant was amazing inside the hotel
Stayed 3 nights in Mar 2023
Response from JWE on Mar 29, 2023
Hi Mollie!Thanks for your review - glad you enjoyed your stay with us. You reserved and received 2 Double Beds, sounds like maybe you were expecting Double Queens? We are walkable to Galleria Dallas featuring hundreds of restaurants shops and experiences, perhaps you were wanting more? I am glad the hotel otherwise exceeded your expectations and look forward to welcoming you back soon. Thanks!

10/10 Excellent

Divine

Liked: Cleanliness, staff & service, property conditions & facilities
That place was amazing . Rooms are well ventilated and the cleanness is one thing touched me alot
Response from JWE on Mar 29, 2023
Thanks so much Divine!

10/10 Excellent

John

Stayed 1 night in Mar 2023
Response from JWE on Apr 25, 2023
Thanks for the review John- we are so glad to hear you enjoyed your stay with us! See you again soon:)

10/10 Excellent

Brycein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice
Stayed 3 nights in Mar 2023
Response from JWE on Mar 29, 2023
Thanks so much Brycein!