Ratings based on 2,268 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from MA

Nice lobby but the rooms and elevator horrible

Posted Aug 8, 2017
Pros: Stayed here last year.
Cons: Elevators are scary dangerous. The rooms are outdated and smell like smoke.
Location: Galleria Mall is nice
We originally booked 2 rooms for 2 nights. The lobby was very nice and the front desk staff (Jonathon only). We were on the 3rd floor. We pressed the 3rd floor button and the elevator took us to the 15th floor, then proceeded to stop at every floor down until we arrived to the 3rd floor. Another time, the elevator brought us to the 15th floor then stopped at the 8th, then to the 3rd, but didn't open for 2-3 minutes. This happened every time we used the elevator, it was so dangerous and scary. Our original room smelled like smoke and my dad (who is allergic) suffered asthmatic reaction. We went to the front desk and asked to change room, we told the front desk our room smelled like smoke. The guy muttered under his breath "oh god'. It was very rude. We ended up moving to a different room, but still smelled the same. In addition, the air conditioning units were noisy and very loud. Within the next hour, we ended up checking out of our rooms and moving to a different hotel. We are Starwood customers and will remain customers. We were not fans of the Sheraton Galleria and it is very doubtful we will stay here until the rooms are updated. Very bad experience. Especially with the elevators being so unsafe.
4 out of 5
Recommended
for Everyone
by A verified traveler

A good hotel but the staff makes it GREAT.

Posted Jul 28, 2017
Pros: The staff - the room and bed were cozy
Cons: The parking is annoying and the guest wifi is somewhat slow
Location: there is a LOT nearby - restaurants/shopping etc.
A few of the common areas that you can't avoid are really in need of updates/repair. Elevator and halls and doors into the building. But the rest is in great condition. The staff though was amazing - quick and helpful and considerate to all around.
2 out of 5
by A verified traveler

Uncomfortable bed, outdated, noisy AC

Posted Jul 24, 2017
I was supposed to stay 2 nights, I cakes out after first night because of uncomfortable bed and noisy AC unit. Worn out looking room and slow elevators...not at all what was advertised
1 out of 5
by A verified traveler from california

Need renovation

Posted Jul 19, 2017
I will not recommend this hotel to anyone unless they want to stay somewhere like Motel 6
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Pleasant experience, close to my venue and I will stay again.
2 out of 5
by A verified traveler

My first stay

Posted Jul 13, 2017
It was not the worst hotel I've ever stayed in, but definitely not the best. The elevators were down except 1. The room was okay but it definitely could have been better.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Nice hotel

Posted Jul 11, 2017
Older hotel but still in pretty good condition. Renovations have started so it will be even better soon. Elevators are being replaced. Room was clean. Lobby & staff were very pleasant. Can hardly wait to go back after renovations are finished!
4 out of 5
Recommended
for Everyone
by A verified traveler from Mesa

Good Location

Posted Jul 8, 2017
The hotel was very nice and updated, rooms were clean and comfortable, location was great! The only complaint we had, the staff was not very informative related to parking and amenities but overall the hotel was great and our stay was nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice Hotel

Posted Jul 7, 2017
Friendly staff and very accommodating, it was a very pleasant stay.
3 out of 5
by A verified traveler

Posted Jul 6, 2017
Cons: The lobby and restaurant are nice, but the rooms are very dated and in disrepair. The three elevators are horrible; two were out of order off and on.
The hotel is very dated and not in keeping with what I have experienced at other Sheraton's around the country