Online information is misleading. There is NO spa, instead they tell you to go to a spa down the street. The pool is NOT heated. There is NO dedicated free parking for hotel guests, you must park in the mall parking lot wherever there is room available. Other than this the hotel is nice and convenient if your main objective is eating and shopping at the Galleria Mall. We have also stayed at the second closest hotel to the galleria and it is nice, rooms are bigger and they have their own parking. You do have to walk a few yards to the mall but so did we due to the lack of parking at the Westin. So we basically paid $100 more dollars a night to have our hotel lobby open up to the mall. One last note I will make is that if you are staying either before or after Christmas, arrive when the mall is not open. There is only one way into the hotel and we waited 45 minutes at the light just to get into the hotel entrance!