Ratings based on 219 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
65% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
2.7 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from WA

one night only

Posted Jul 23, 2015
Water in the shower too hot, the cold tap water didn't work properly. Aircon noisy, construction outside didn't help. The next room's tap water made so much noise as well. Breakfast was included but not nice, especially serving sachet coffees. Overall not a good experience!
1 out of 5
by A verified traveler

Posted Jul 5, 2015
everything was very old and there was mould in the room. Only the bed was good and comfy.
2 out of 5
by A verified traveler from Australia

Old and tired

Posted Jun 18, 2015
Pros: Not much.
Cons: Could be turned into a chic boutique hotel if someone invested several million dollars..good location.
Location: Central. Good location.
Hotel has seen better days. My room was a couple away from the lift..every time the lift was used through the night I was awakened by booming and clattering as the archaic lift door was opened and closed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cairns

Old but clean

Posted Jun 12, 2015
A quirky old hotel but clean and central to shopping and entertainment.Staff were very helpful and friendly. I would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

close to town hall wedding

Posted May 27, 2015
Older room but quaint and adequate. Loved the older heritage lift
3 out of 5
by A verified traveler

Posted May 24, 2015 on Wotif
Pros: The hotel staff were excellant ,and couldn't do more for you
Cons: Rooms need cleaning up a bit , needs to be hot water to shower in a morning ,
There was no hot water in the morning .the hotel needs renovating ,very dated .
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location but old hotel

Posted May 4, 2015 on Wotif
Pros: Staff are incredible, gaming staff in particular. fantastic checkout experience.
Location: Anything in the City
Some effort has been put in to upgrade the rooms but fresh paint can only do so much on such old structure.
2 out of 5
by A verified traveler from victoria

Won't be back again

Posted Apr 10, 2015 on Wotif
The only good thing about this hotel is the location, room stank like cigarettes bathroom was very dirty, we needed to leave at 5 in the morning which I told the lady at reception, she gave us a parking ticket for our car , next morning we go to leave and the car park doesn't open until 6:30, wouldn't you think of telling us this after I just said we needed to leave at 5? Won't be back!
2 out of 5
by Shannon from Australia - TAS - Launceston

Posted Feb 22, 2015 on Wotif
Pros: Position
Cons: The beds
Doesn't look anything like the photos
2 out of 5
by A verified traveler from nz

I would not call it a 3 star

Posted Feb 18, 2015
I would not call it a 3 star website looks amazing but when you get their it's dated and old