Townhouse | Private kitchen | Fridge, microwave, coffee/tea maker, toaster

Reviews of Comfort Inn & Suites Sombrero

3 out of 5
Comfort Inn & Suites Sombrero
288-292 Main North Rd, Prospect, SA

Reviews

8.4

Very Good

Rating 10 - Excellent. 111 out of 228 reviews" "
Rating 8 - Good. 73 out of 228 reviews" "
Rating 6 - Okay. 28 out of 228 reviews" "
Rating 4 - Poor. 8 out of 228 reviews" "
Rating 2 - Terrible. 8 out of 228 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jayanthi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are kind.
Stayed 7 nights in Mar 2024

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

6/10 Okay

Lindy

Liked: Staff & service
Disliked: Cleanliness
There was a wee and paper in the toilet when we got there. Not sure the toilet had been cleaned at all.
Stayed 1 night in Dec 2023

8/10 Good

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, shops down the road. Would stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and easy to access location. Good sized room aswell
Stayed 1 night in Nov 2023

10/10 Excellent

Blackbird Industries Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & tidy rooms, with friendly staff. Would highly recommend staying here
Stayed 5 nights in Nov 2023

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water in shower kept going hot burning person in shower. The area of toilet is very small.
Stayed 4 nights in Nov 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service and staff very accommodating. Nice clean tidy room, comfortable bed. The only issue I had was being a none smoker, the smoking area should be away from the rooms and any paths to access your room. Apart from that I would stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

Vicki

Stayed 1 night in Oct 2023

6/10 Okay

Darryl

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The toilet in the bathroom was only for smaller people it was so bad they cut out the bench so your knees went under the bench to use in need of major reno
Stayed 1 night in Sep 2023

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower not great. External areas needed high pressure hosing down. Bed was great!
Stayed 2 nights in Aug 2023

10/10 Excellent

Kerrin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here frequently as it is good value for money, secure and convenient. The image on the booking didn't match the image of my room though so that was somewhat of a let down and I can't stand the pillows as they are like sleeping on concrete slabs so it would be great to see them replaced with newer, softer ones. The rooms are well presented and clean, the staff are always helpful and friendly.
Stayed 1 night in Aug 2023

6/10 Okay

Christina

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Wasn’t happy with the standard as there was only a sheet on the bed and the blanket we found in the closet was dirty, the carpet needs cleaned . Wasn’t worth $159 a night.
Stayed 1 night in Jul 2023

10/10 Excellent

Betty

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Liked that it was nice and quiet.
Stayed 7 nights in Jul 2023
Response from Ash on Jul 26, 2023
Hi Betty Thanks for taking time to review your stay and the team at Sombrero really appreciates your feedback. We are happy to hear you had a great stay..Aswani Patibandla Hotel Manager

10/10 Excellent

Kimberley

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In a great place. Nearby restaurants and shops. Safe place as gates are closed at night.
Stayed 2 nights in Jul 2023
Response from Ash on Jul 6, 2023
Hi KimberleyThanks for taking time to your review stay at Comfort Inn and Suites Sombrero. We are happy you enjoyed your stay at our property and the team at Sombrero really appreciates your Feedback..Thank YouAswani Patibandla Hotel Manager

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay
Stayed 2 nights in Jun 2023
Response from Aswani Patibandla on Jun 20, 2023
Hi Veronica We really appreciate the review and we are happy to hear you had a great stay..

4/10 Poor

Lauren

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The toilet was very loud after flushing & the sink took a long time to drain water. A new kettle is needed, the rust on the bottom come out when I tipped the water out after boiling it. I was not impressed that there was no hot water even after running it for 5 minutes. I tried the hot water again in the morning and it took a really long time to come through and kept going cold with poor pressure. Only 1 heater worked, the one in the kids bedroom wouldnt turn on even when I had them on the same mode.
Stayed 1 night in Jun 2023

10/10 Excellent

scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 3 nights in Jun 2023
Response from Ash on Jun 20, 2023
Hi Scott Thanks for your review and we really appreciate your feed back..Thank YouAswani Patibandla Hotel Manager

8/10 Good

Martin, albany

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2023
Response from Ash on Jun 21, 2023
Hi Martin Thanks for your review, the team at Sombrero really appreciate your Feedback and good to hear you had a great stay.Thank YouAswani Patibandla Hotel Manager

6/10 Okay

andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Not there long enough
Stayed 1 night in May 2023
Response from Ash on May 24, 2023
Hi AndrewThank you for choosing to stay with us..We appreciate your Feedback. And we hope to see you again.ManagementComfort inn and Suites Sombrero

10/10 Excellent

Atisoothanan

Stayed 1 night in Apr 2023
Response from Thank You on May 24, 2023
Hi AtisoothananThank you for choosing to stay with us..We appreciate your Feedback. And we hope to see you again.ManagementComfort inn and Suites Sombrero

8/10 Good

Heather

Liked: Staff & service, amenities, property conditions & facilities
***
Stayed 2 nights in Apr 2023
Response from Thank You on May 24, 2023
Hi HeatherThank you for choosing to stay with us..We appreciate your Feedback. And we hope to see you again.ManagementComfort inn and Suites Sombrero

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel will stay there again
Response from Thank You on May 24, 2023
Hi Stephanie Thank you for choosing to stay with us..We appreciate your Feedback. And we hope to see you again.ManagementComfort inn and Suites Sombrero

6/10 Okay

Bill

Traveled with partner
Liked: Staff & service
Disliked: Amenities
good parking area, liked stairs for us olds who have arthritic knees - dislike
Stayed 2 nights in Mar 2023
Response from Ash on May 24, 2023
Hi Thank you for choosing to stay with us..We appreciate your Feedback. Reach out friendly staff in future when make a booking with us so we can accommodate you on the ground floor. And we hope to see you again..ManagementComfort inn and Suites Sombrero

6/10 Okay

Kath

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Apr 2023
Response from Ash on May 24, 2023
Hi Kath Thank you for choosing to stay with us..We appreciate your Feedback. And we hope to see you again.ManagementComfort inn and Suites Sombrero

10/10 Excellent

Adam

Liked: Cleanliness, staff & service
Spacious and comfortable apartment that has everything you need.
Stayed 2 nights in Mar 2023
Response from Joanne on Apr 9, 2023
Thank you for your positive feed back.We are happy you enjoyed your stay with us.RegardsJoanne

6/10 Okay

Alison

Traveled with partner
Liked: Cleanliness, staff & service
The noise from the road that our room faced was extremely noisy resulting in very little sleep. Room size was good, quite dated though . A little pricey for what we got
Stayed 1 night in Mar 2023

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service
Suited my needs
Stayed 1 night in Mar 2023
Response from Joanne on Apr 9, 2023
Thank you for your positive feed backRegards Joanne

6/10 Okay

Antony

Liked: Staff & service
Disliked: Cleanliness, amenities
The bathroom was not clean, it had not been touch after the previous occupant.
Stayed 3 nights in Mar 2023

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Space, tideness and safety during the night time
Stayed 2 nights in Mar 2023
Response from Joanne on Apr 9, 2023
Thank you for your feed backWe are happy you enjoyed your stay with us.Hope to see you again.Regards Joanne

8/10 Good

Sharon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient- However wifi/internet was terrible so could not watch Tv
Stayed 2 nights in Feb 2023
Response from Joanne on Apr 9, 2023
Thank you for your feed backRegardsJoanne

10/10 Excellent

Kimberley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation suitable for a family or a couple. Clean and easy access.
Stayed 1 night in Jan 2023

10/10 Excellent

Kimberley

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access. Was clean and tidy. There is plenty of room in the suites. Will definitely be going back there again.

10/10 Excellent

Kimberley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a great spot. Not too far from the city. Plenty of room and space for the couple of days that we were there.
Stayed 2 nights in Dec 2022

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited my needs.

8/10 Good

Emma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sized family rooms, second room had TV and ceiling fan. Modern rooms with comfy single lounge chairs. Big bathroom but could do with upgrade, Clean but a bit dated. Our split system did not work which was quite uncomfortable on a warm day. We were given a desk fan which helped overnight as did having windows we could open. Apparently it was a new system when we reported it was not working to reception. They were getting it looked at as soon as possible. Room 28.
Stayed 1 night in Dec 2022

6/10 Okay

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is fine for a short stay if you sleep like a log. Super noisy and really struggled to sleep even for a reasonably heavy sleeper. Location was convenient

8/10 Good

Dillon

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place

8/10 Good

Lyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to pool, quietness.

2/10 Terrible

Kirsty

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
It was very dated, the radio built into the head board couldnt be turned off, just turned down leaving a static sound, i had people in neighbouring rooms arguing for 2 hour from 11:30 onwards and when i rang the desk to complain they asked what i wanted them to do about it, when i mentioned maybe the cops as the arguing was aggressive they said they would just wait for another complaint to come through before doing anything about it. It was an awful experience
Stayed 3 nights in Oct 2022

10/10 Excellent

Shujaat

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Sep 2022

10/10 Excellent

Anne

Stayed 1 night in Sep 2022

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing i did not like, the staff were great, the room was great.
Stayed 5 nights in Jul 2022

6/10 Okay

Jody

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The booking was made late in the evening and upon arrival we had to call to speak with manger for key They have no staff on after 7pm and did not have a room available.The manager was lovely and drove to hotel to sort out the room situation and was rather surprised that this had occured.Km not certain the room we where given was in use regularly as it seemed rushed and not all it usual amenities where available
Stayed 1 night in Jul 2022

2/10 Terrible

Sherriden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regretful.
Awful. Nothing else could possibly be said.
Stayed 1 night in May 2022

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service
I think if a bigger person was to stay the toilet seating would have been a challenge. the hot water in the sink took sometime to come through, we run out of time for a shower but if it did take the same time that might be annoying, place was quiet and the bed was very comfortable we slept very well. thank you for the room.
Stayed 1 night in Apr 2022

4/10 Poor

Ryan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa wasn’t working. Pool wasn’t heated. Bed was uncomfortable
Stayed 1 night in Apr 2022

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2022

10/10 Excellent

Brett

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Family room was very nice, bathroom was very nice and clean. My son liked the 2nd room had a TV as well.
Stayed 1 night in Mar 2022