Ratings based on 1,185 Verified Reviews

4.3 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

The Oaks Embassy

Posted Feb 27, 2017
Pros: The view was good, the location was close to where we needed to be, the option of a fully functioning kitchen was great.
Cons: More cleaning, some painting, basic maintenance of fixtures. Review of the quality of the rooms on offer for customers prior to checking in.
Location: Good location right on North Tce overlooking the river and park lands, depending on what you want to do in the city its a great spot.
The hotel staff while quick and friendly were unprofessional, when I mentioned I had to return to work after checking in a Friday afternoon before completing my check in I was told "That sucks". This didn't bother me personally, but may turn off some customers. The first room on the 7th floor, we were provided with had a locking mechanism that didn't seem to work. After a trip down to the lobby a staff member came up to investigate and got us in the room. Once in the room, no chair was found for the in room desk. Plus oddly, no in room food service could be found, a charge back service for the lobby cafe was available however, no mention of this being brought to the room. Another oddity was there was no mini bar in our room, no drinks found in the fridge to charge back either. Out on the balcony the fixtures were very corroded in several points and the whole area was visibly dirty with what looked like literally months of surface grime, railings were covered in spider webs and only one outdoor seat was available. Obscene writing on the ceiling of the balcony (in grime) was in clear site from a previous customer. In the kitchen area, everything was quite clean, however the dishwasher was non functionable, after our room was made up, the dirty dishes were simply left in the washing machine. Only one single drinking glass could be found in the entire room. The "double" bed was simply two singles put together with an incredibly uncomfortable ridge in the centre.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Close for Work Requirements

Posted Feb 20, 2017
Pros: Spaciousness
Cons: Smell
Arrived late, checked in easily, clean and tidy rooms very spacious
4 out of 5
Recommended
for Everyone
by A verified traveler

Convienient

Posted Jan 29, 2017
Good location but a little noisy due to a night club just behind it. Check in quick and room and facilities were good.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great CBD apartments

Posted Jan 27, 2017
Good CBD location. Having a washer/dryer was great to keep traveling light with kids. Nice to have a restaurant for a meal and coffee. The couch was not comfortable and the TV in the bedroom did not work. All said it was a decent base camp for a family city trip.
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria

Great location and easy walk to Rundle Mall.

Posted Jan 22, 2017
Clean, lovely staff and great location in the city.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great hotel very central to my needs

Posted Jan 20, 2017
I enjoyed my stay at the Oaks situated opposite the Entertainment centre where I attended a three day conference. I enjoyed being so close to the market, restaurants, shops, walking distance to Arts College, Cricket. The Oaks always made me feel at home comfortable and private.
3 out of 5
by A verified traveler

It was ok. Lack of hotel facilities.

Posted Dec 31, 2016
Lack of hotel entertainment Facilities. swimming pool could not be used due to not good maintenance. We had to move to the next door indoor swimming pool of Oaks apartments. The pool is small and feel not hygiene. There were no towels at the pool. The kitchen was nice and well equipped. It was convenient for cooking. The elevators were a bit hard to press the button and can not select the floor that our friends stay on.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, great staff

Posted Dec 30, 2016
Pros: Good location
Cons: Air cond units need to face away from the verandah
Location: Good
Staff coped well with the housekeeping shutdown and were friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth

well located to CBD and transport

Posted Dec 29, 2016 on Wotif
spacious rooms and living areas, ideal for families
3 out of 5
by A verified traveler from Exmouth WA

Average

Posted Dec 28, 2016 on Wotif
For a four star hotel it was very disappointing. Large apartment but not enough room in the main bedroom. We had to put our suit cases in the lounge room as the was that pokey. The bathroom was quite pokey also. Went to have a swim but that was out of order along with the spa. Pretty disappointed all round.