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Reviews of Stamford Grand Adelaide

5 out of 5
Stamford Grand Adelaide
2 Jetty Road Moseley Square, Glenelg, SA

Reviews

8.4

Very Good

Rating 10 - Excellent. 483 out of 1029 reviews" "
Rating 8 - Good. 318 out of 1029 reviews" "
Rating 6 - Okay. 127 out of 1029 reviews" "
Rating 4 - Poor. 64 out of 1029 reviews" "
Rating 2 - Terrible. 37 out of 1029 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

fran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we checked in we felt relaxed. Our room was lovely and the view is outstanding. The 2 course dinner with a wine for $39 was so beautifully cooked. we did that again. I was so easy to get out and walk and the food choices around the hotel are fantastic. would highly recommend!! We are already pannning anther trip back soon.
Stayed 3 nights in Apr 2024
Response from Josh McQueen - Front Office Manager on Apr 23, 2024
Dear Fran, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are delighted to know that you had an excellent stay with us. Comments such as yours on our product, services and our team members shall motivate us to walk that extra mile for delivering service excellence. It was certainly a pleasure for us to be at your service and we shall eagerly look forward to welcoming you again soon. Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Qudratullah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was expensive
Stayed 1 night in Apr 2024
Response from Josh McQueen - Front Office Manager on Apr 15, 2024
Dear Qudratullah, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 Okay

Garry

Service was very ordinary rooms are in need of upgrades
Stayed 3 nights in Apr 2024
Response from Josh McQueen - Front Office Manager on Apr 15, 2024
Dear Gary, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

10/10 Excellent

Indu

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That stay was great. The wi-fi provided by the hotel was of very poor quality. I ended up using my phone data as it was quite imposdible to load even a basic website via wi-fi. We traveled in s large group and many others had the same experience. We traveled from Melbourne and on the way stopped of at a little town. The wi-fi in that motel was of better quality.
Stayed 3 nights in Mar 2024
Response from Josh McQueen - Front Office Manager on Apr 7, 2024
Dear Indu, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are most concerned with the satisfaction of all our guests and your feedback regarding our WiFi is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 Good

Christine

Liked: Cleanliness, amenities
Ageing, bathroom not crash hot, mouldi places, crappy shower, hard to work out how to turn it on and had shower curtains
Stayed 7 nights in Mar 2024
Response from Josh McQueen - Front Office Manager on Apr 3, 2024
Dear Christine, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Lindsay

Stayed 5 nights in Mar 2024
Response from Josh McQueen - Front Office Manager on Apr 22, 2024
Dear Lindsay, Thank you for taking the time to rate your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 Okay

Marie

Traveled with family and small children
Liked: Staff & service, amenities
The staff is great, super helpful and very kind. The room is ageing and could use with a remodel. What could be improved is really the noise isolation. You can hear everything from the corridor and our room was facing the pool so the noise until 10pm from people in the pool and jacuzzi made it hard for our toddler to sleep. Area around the hotel is awesome, great restaurants and shops.
Stayed 4 nights in Mar 2024
Response from Josh McQueen - Front Office Manager on Apr 1, 2024
Dear Marie, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Thank you for acknowledging our service standards and our people. Indeed, they are the ones who truly make quality come alive in the hotel and we treasure each and every one of them.Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were shown wonderful service, the room was exceptionally clean.
Stayed 1 night in Mar 2024
Response from Josh McQueen - Front Office Manager on Mar 25, 2024
Dear James, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for our short holiday.
Stayed 2 nights in Mar 2024
Response from Josh McQueen - Front Office Manager on Mar 22, 2024
Dear Stephen, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 Good

Ellina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The area is excellent. The hotel is good. As always some facilities don't work. This time the sauna was not heating up and jets in the spa didn't work.
Stayed 5 nights in Feb 2024
Response from Josh McQueen - Front Office Manager on Mar 22, 2024
Dear Ellina,Thank you for taking the time to complete rate and review your recent stay at the Stamford Grand Adelaide. We note your mixed ratings and I am pleased that we hit the mark with most of our service delivery and facilities. I have passed on your feedback regarding the Spa and Sauna, Our Maintenance Team is working to overcome these glitches.We thank you for choosing to stay at the Stamford Grand Adelaide and look forward to welcoming you back in the near future. We will certainly be working hard to exceed more of your expectations on that visit.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Iain

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. They had 24 hours room service, which we took advantage of. Restaurant had tasty food, we enjoyed the pasta and minute steak. Location was also quite stunning as it is right next to the beach.
Response from Josh McQueen - Front Office Manager on Mar 22, 2024
Dear Iain, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. It was certainly a pleasure for us to be at your service and we shall eagerly look forward to welcoming you again soon. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Josh McQueen - Front Office Manager on Mar 18, 2024
Dear Virginie, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Virginie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful bedroom. Loved the swimming pool area and the location of this hotel by the beach! Breakfast was enjoyable too.
Stayed 1 night in Mar 2024
Response from Josh McQueen - Front Office Manager on Mar 12, 2024
Dear Virginie, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are delighted to know that you had an excellent stay with us. Comments such as yours on our product, services and our team members shall motivate us to walk that extra mile for delivering service excellence. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Martin, at the concierge desk was so friendly and helpful, being our first time to Adelaide, we got around with ease. Thank you Martin. Our room had an amazing ocean view, though the room lacked lighting, there was no lights at the table and chairs area to eat, we had to sit on our bed with the bed side light on.
Stayed 3 nights in Mar 2024
Response from Josh McQueen - Front Office Manager on Mar 12, 2024
Dear Charmaine, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.Thank you for acknowledging our service standards and our people. Indeed, staff like Martin, are the ones who truly make quality come alive in the hotel and we treasure each and every one of them. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Virginie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay and made a good use of the voucher i purchased. Loved the swimming pool and my room had a beautiful view
Stayed 1 night in Mar 2024
Response from Josh McQueen - Front Office Manager on Mar 9, 2024
Dear , Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Your kind commendations of our property just brightened our day. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location for Adelaide, right at the beach with transit options to get into the city easily with restaurants steps away. The rooms were clean and updated. Some other parts of the hotel is starting to show the buildings age but overall a great place and would recommend.
Stayed 5 nights in Mar 2024
Response from Josh McQueen - Front Office Manager on Mar 6, 2024
Dear Tim, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. It was certainly a pleasure for us to be at your service and we shall eagerly look forward to welcoming you again soon. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Kersti

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for work, great location to look over the water and very close to the tram.
Stayed 2 nights in Feb 2024
Response from Josh McQueen - Front Office Manager on Feb 28, 2024
Dear , Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. I am happy to note that you enjoyed the facilities at the hotel and have left with a positive impression of the hotel and its services.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

4/10 Poor

lauren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Josh McQueen - Front Office Manager on Feb 24, 2024
Dear Lauren, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view room was spacious, great location with restaurants and boutique shopping, tram on the doorstep
Stayed 3 nights in Feb 2024
Response from Josh McQueen - Front Office Manager on Feb 22, 2024
Dear Sharon, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Josh McQueen - Front Office Manager on Feb 19, 2024
Dear Anthony, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 Okay

Craig, Newtown

Stayed 2 nights in Jan 2024
Response from Josh McQueen - Front Office Manager on Feb 19, 2024
Dear Craig, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

6/10 Okay

Jennifer

Traveled with partner
Disliked: Property conditions & facilities
Building needs a "Freshen Up". Breakfast Buffet needs a shake-up.Scrambled eggs dry. Poached eggs hard. Horrible white sliced bread. And pay extra for a decent cup of coffee!!!!!!!!!!! Nasi Goreng at Dinner was so dry. Rice seemed to be cooked days ago.However, The chicken dish was good.
Stayed 7 nights in Feb 2024
Response from Andrew Donadel on Feb 19, 2024
Dear Jennifer, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay. We strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.We appreciate your honest feedback on how we can improve and will certainly be taking it on board.Please accept our sincere apologies that we did not meet your expectations, I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Andrew DonadelGeneral Manager

6/10 Okay

Richard, Grosse Ponte

Traveled with partner
Liked: Amenities
Condition of the rooms and public areas quite shabby.
Stayed 2 nights in Nov 2023
Response from Andrew Donadel on Feb 19, 2024
Dear Richard, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We appreciate your honest feedback on how we can improve our offerings and welcome any further comments if you wish to provide them to us.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager

8/10 Good

Paul, New Bern

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpeting needs to be replaced! Bathrooms need to be upgraded.
Stayed 4 nights in Jan 2024
Response from Josh McQueen - Front Office Manager on Feb 19, 2024
Dear Paul,Thank you for taking the time to complete rate and review your recent stay at the Stamford Grand Adelaide. We note your mixed ratings and I am pleased that we hit the mark with most of our service delivery and facilities. In the areas that you have rated your experience less than ideal and provided comments, I have spoken with the our Maintenance Manager and requested action where required.We thank you for choosing to stay at the Stamford Grand Adelaide and look forward to welcoming you back in the near future. We will certainly be working hard to exceed more of your expectations on that visit.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely 1 night stay in a room with a balcony. Cannot complain about one thing. Everyone was super friendly and helpful. I must compliment the staff. From the young man who helped us with our bags out of the car right through to the lovely waitress who made a mean Mimosa the next day!
Stayed 1 night in Feb 2024
Response from Josh McQueen - Front Office Manager on Feb 19, 2024
Dear Margaret, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Your kind comments have brightened our day!We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Sarah

Stayed 2 nights in Jan 2024
Response from Josh McQueen - Front Office Manager on Mar 22, 2024
Dear Sarah, Thank you for taking the time to rate your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel right on the water. Hotel pool was nice.
Response from Josh McQueen - Front Office Manager on Feb 22, 2024
Dear James, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. I am glad to hear that you enjoyed our new pool facilities.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Long

Business traveler
Liked: Amenities
Location, service, amenities, comfort
Stayed 1 night in Jan 2024
Response from Josh McQueen - Front Office Manager on Feb 22, 2024
Dear Long, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 Good

Brock

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Josh McQueen - Front Office Manager on Feb 18, 2024
Dear Brock, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Ross

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in room 720 with balcony..we. could hear. the sea rolling waves.
Stayed 2 nights in Jan 2024
Response from Andrew Donadel on Jan 21, 2024
Dear Ross, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. It is great to read your comment and see how you enjoyed being right on the beachfront during your stay.We do hope we have the opportunity of welcoming you back to the Stamford Grand when you next visit Glenelg.Warm regards,Andrew DonadelGeneral Manager

6/10 Okay

Melissa

Stayed 3 nights in Jan 2024
Response from Josh McQueen - Front Office Manager on Feb 18, 2024
Dear Melissa, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Andrew Donadel on Jan 21, 2024
Dear Angela, Thank you for taking the time to rate your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager

8/10 Good

Danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to beach. Parking good with in/out privileges. Breakfast buffet was really nice. Bedding comfy. Overall pretty happy with our stay.
Stayed 2 nights in Jan 2024
Response from Josh McQueen - Front Office Manager on Feb 22, 2024
Dear Danny, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Your kind comments have just brightened our day!We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 Okay

Raymond

Needs updating
We have stayed here before and enjoyed our stay, the location is amazing, so we rebooked. We were disappointed. The hotel looks tired and needs updating. The room we were in had a horrible smell and with the windows siliconed shut, there was no fresh air to teduce the smell. The television worked on and off. We booked in the restaurant for dinner. When we arrived there was no booking. Fortunately they found us a table. There was not enough staff. They were run off their feet. People were complaining as it was taking 45 minutes to get an entree, which was tomato soup. I felt sorry for the staff as they were doing their best. All in all, we probably won't stay here again.
Stayed 2 nights in Jan 2024
Response from Josh McQueen - Front Office Manager on Feb 22, 2024
Dear Raymond, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager

10/10 Excellent

Maria

Traveled with group
Stayed 1 night in Jan 2024
Response from Josh McQueen - Front Office Manager on Feb 18, 2024
Dear Maria, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Celeste

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff are really lovely, accommodating and always happy to help. The room had some gross long black hair along the window sill and floor but otherwise was very clean and well presented. The building itself could probably benefit from some upgrades but as it is, has a lot of character and we thoroughly enjoyed our time here. The buffet breakfast was nice with plenty of options including barista made coffee. Its a short walk to entertainment for kids and adults and some great little shops along jetty rd.
Stayed 2 nights in Dec 2023
Response from Josh McQueen - Front Office Manager on Feb 22, 2024
Dear Celeste, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Josh McQueen - Front Office Manager on Feb 18, 2024
Dear Richard, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Josh McQueen - Front Office Manager on Feb 18, 2024
Dear Gemma, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

2/10 Terrible

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Outrageous this hotel demanded $209 deposit and drawn immediately out of my account. Also wanted $25 per night for parking, only hotel not providing free parking. Hotel foyer looked tired and need of refurbishment. Swimming pool under renovation. Richard C
Stayed 2 nights in Jan 2024
Response from Josh McQueen - Front Office Manager on Feb 20, 2024
Dear Richard, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager

6/10 Okay

Zahra

Traveled with family
Disliked: Staff & service, property conditions & facilities
The service was not as expected. The pool was closed for renovations, the reserved room was changed to city view while we paid extra for ocean view, asked the desk service to change it back to what was reserved. No hair dryer in the room
Stayed 1 night in Jan 2024
Response from Josh McQueen - Front Office Manager on Feb 22, 2024
Dear Zahra, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from Josh McQueen - Front Office Manager on Feb 18, 2024
Dear Lisa, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Jordan

Stayed 1 night in Jan 2024
Response from Josh McQueen - Front Office Manager on Feb 18, 2024
Dear Jordan, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 Good

Paul James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach
Response from Josh McQueen - Front Office Manager on Feb 18, 2024
Dear Paul, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Our location is fantastic! i am happy to see that you have enjoyed your stay.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 Okay

Merrilyn, Beverley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming Pool was being worked on. Would have been nice to be told this before arriving. Room was very dated and worn. Not good value for money paid. Breakfast was very good. Plenty to choose from and great views of the beach.
Stayed 2 nights in Jan 2024
Response from Josh McQueen - Front Office Manager on Feb 22, 2024
Dear Merrilyn,Thank you for taking the time to complete rate and review your recent stay at the Stamford Grand Adelaide. We note your mixed ratings and I am pleased that we hit the mark with most of our service delivery and facilities. In the areas that you have rated your experience less than ideal and provided comments, I have spoken with the appropriate manager and requested action where required.We thank you for choosing to stay at the Stamford Grand Adelaide and look forward to welcoming you back in the near future. We will certainly be working hard to exceed more of your expectations on that visit.Kind regards,Josh McQueenFront Office Manager

8/10 Good

Kylie

Traveled with group
Liked: Cleanliness, staff & service
This property has such a wonderful location which is so central to everything in Adelaide. We really enjoyed our stay and would definitely return. However, we were disappointed with the lack of openness with the closure of the pool and spa facilities- we had booked this property as it had the best in the area and we were assured that it would be open upon our arrival.
Stayed 4 nights in Dec 2023
Response from Josh McQueen - Front Office Manager on Feb 22, 2024
Dear Kylie, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. I am truly sorry that we were unable to effectively communicate that our Pool Deck was under refurbishment. The works took much longer than we anticipated. I do hope that you will have the chance to return and enjoy our new facilities.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Josh McQueen - Front Office Manager on Feb 18, 2024
Dear Michael, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay, we could walk to most places and the view of the sea and the sunsets where amazing.
Stayed 7 nights in Dec 2023
Response from Josh McQueen - Front Office Manager on Feb 22, 2024
Dear Michelle, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 Okay

David

Stayed 1 night in Dec 2023
Response from Josh McQueen - Front Office Manager on Feb 18, 2024
Dear David, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

8/10 Good

iain

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable hotel right by Glenelg beach, which is lovely. Easy transport to city by tram. Lots of lovely coastal walks and restaurants. Decent size rooms with great view in the beach side. Shame the pool isn't open yet, but they did tell us at the time of booking. Recommended
Stayed 3 nights in Dec 2023
Response from Andrew Donadel on Jan 2, 2024
Dear Iain, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. It is wonderful to read your comments and see how much you enjoyed staying with us on your visit to Glenelg.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager

8/10 Good

John

Stayed 6 nights in Dec 2023
Response from Andrew Donadel on Jan 21, 2024
Dear John, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager