Ratings based on 175 Verified Reviews
4.4 Room cleanliness
3.8 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Foet Lauderdale, Fl
Posted Sep 15, 2017
Reaching the hotel is difficult,specially if arriving by car. No place to park and a public parking two blocks away is very expensive. Then you trek a kid to the hotel with your baggage thru a maze of hundreds of people. The hotel offer a parking for 25 euros upfront on the spot. Then a staff members takes you to leave the car. Then you walk back. If you need to take the car out you have to go thru the same motion. A little awkward.
by A verified traveler from new york
Terrible hotel with broken ACPosted Sep 4, 2017
Broken Air conditioning, worst service ever (staff chatting and not checking us in), hotel in the middle of nowhere.
by A verified traveler from washington dc
Terrible front desk staffPosted May 24, 2017
Cons: See above. Food and staff needs drastic improvement.
Location: Terrible location. Nothing to do nearby
Front desk staff barely spoke English. Took my credit card and disappeared with it. Only time in two weeks in Spain this happened. Food in lounge worst in Spain. Room nice. Bus to airport prompt.
Such a good experience.Posted May 16, 2017 on Hotels
This hotel is so great! The only way they could have made it better was to put it in the center of Madrid, however it was also great because it was only 10 minutes from the airport. So there's really no improving it, it's just depending on what you're looking for. The front desk was beyond helpful and friendly.
by A verified traveler
Good choice for AIRPORT hotel at MAD AirportPosted May 16, 2017 on Hotels
This is a great choice for a hotel at the MAD airport. It's important to understand this is an airport hotel. There is virtually nothing around the hotel, so if you are looking for a hotel with restaurants to walk to nearby or parks or shopping, this is not a good choice. However, it IS a comfortable, clean hotel with great customer service, comfortable rooms with large bathrooms, a fitness centre and a great buffet breakfast.
for Everyoneby A verified traveler from Finland
Nice hotel near the airportPosted Apr 24, 2017 on Ebookers
Pros: The hotel is good, clean and modern.
Cons: The hotel transport bus should be better marked from the other. It was very hard to spot.
The transport from the airport is a plus and the hotel is not too far away. The hotel stuff is kind, maybe a better english would be needed. Possibility to get something to eat after the flight was good. All worked just fine.
by A verified traveler from Minneapolis
ok stayPosted Mar 27, 2017 on Orbitz
Rooms are small but renovated and functional. No airport shuttle over the weekends. Disappointing for an airport hotel.
for Everyoneby A verified traveler from Athens, Greece
Close to the airport.Posted Mar 26, 2017 on CheapTickets
Staff very helpful. I emailed them about being picked up and taken to the airport and received immediate reply with details. No hidden costs. Go to their website for additional information.
by A verified traveler
Nice Hotel in an INDUSTRIAL AREAPosted Mar 7, 2017
Pros: Room, Bed, Bath
Cons: WiFi, TV stations
Nice hotel, great room, nice staff, Wifi is only free in Lobby area. VERY NOISY FLIGHT PATH location (room 319) Nice bed, pillows, bath. Only BCC english speaking TV. Free shuttle to /from Airport I would not stay there again due to wifi and Aircraft take off and landing noise and the industrial location.
for Everyoneby A verified traveler from USA
Good value for Madrid airport overnightPosted Jan 21, 2017
Pre-arranged shuttle to pick us up at airport was right on time. Food was good at hotel. They can get a shuttle for you to eat at other nearby places, too. At our rate there was no free Wi-Fi in room and breakfast was not included.