Ratings based on 175 Verified Reviews

3.8 out of 5
68% of guests recommend
4.4 Room cleanliness
3.8 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Foet Lauderdale, Fl

Posted Sep 15, 2017
Reaching the hotel is difficult,specially if arriving by car. No place to park and a public parking two blocks away is very expensive. Then you trek a kid to the hotel with your baggage thru a maze of hundreds of people. The hotel offer a parking for 25 euros upfront on the spot. Then a staff members takes you to leave the car. Then you walk back. If you need to take the car out you have to go thru the same motion. A little awkward.
1 out of 5
by A verified traveler from new york

Terrible hotel with broken AC

Posted Sep 4, 2017
Broken Air conditioning, worst service ever (staff chatting and not checking us in), hotel in the middle of nowhere.
3 out of 5
by A verified traveler from washington dc

Terrible front desk staff

Posted May 24, 2017
Pros: Room
Cons: See above. Food and staff needs drastic improvement.
Location: Terrible location. Nothing to do nearby
Front desk staff barely spoke English. Took my credit card and disappeared with it. Only time in two weeks in Spain this happened. Food in lounge worst in Spain. Room nice. Bus to airport prompt.
5 out of 5
by Ivey

Such a good experience.

Posted May 16, 2017 on Hotels
This hotel is so great! The only way they could have made it better was to put it in the center of Madrid, however it was also great because it was only 10 minutes from the airport. So there's really no improving it, it's just depending on what you're looking for. The front desk was beyond helpful and friendly.
4 out of 5
by A verified traveler

Good choice for AIRPORT hotel at MAD Airport

Posted May 16, 2017 on Hotels
This is a great choice for a hotel at the MAD airport. It's important to understand this is an airport hotel. There is virtually nothing around the hotel, so if you are looking for a hotel with restaurants to walk to nearby or parks or shopping, this is not a good choice. However, it IS a comfortable, clean hotel with great customer service, comfortable rooms with large bathrooms, a fitness centre and a great buffet breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from Finland

Nice hotel near the airport

Posted Apr 24, 2017 on Ebookers
Pros: The hotel is good, clean and modern.
Cons: The hotel transport bus should be better marked from the other. It was very hard to spot.
The transport from the airport is a plus and the hotel is not too far away. The hotel stuff is kind, maybe a better english would be needed. Possibility to get something to eat after the flight was good. All worked just fine.
3 out of 5
by A verified traveler from Minneapolis

ok stay

Posted Mar 27, 2017 on Orbitz
Rooms are small but renovated and functional. No airport shuttle over the weekends. Disappointing for an airport hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Athens, Greece

Close to the airport.

Posted Mar 26, 2017 on CheapTickets
Staff very helpful. I emailed them about being picked up and taken to the airport and received immediate reply with details. No hidden costs. Go to their website for additional information.
3 out of 5
by A verified traveler

Nice Hotel in an INDUSTRIAL AREA

Posted Mar 7, 2017
Pros: Room, Bed, Bath
Cons: WiFi, TV stations
Location: NOTHING!!!!!!
Nice hotel, great room, nice staff, Wifi is only free in Lobby area. VERY NOISY FLIGHT PATH location (room 319) Nice bed, pillows, bath. Only BCC english speaking TV. Free shuttle to /from Airport I would not stay there again due to wifi and Aircraft take off and landing noise and the industrial location.
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Good value for Madrid airport overnight

Posted Jan 21, 2017
Pre-arranged shuttle to pick us up at airport was right on time. Food was good at hotel. They can get a shuttle for you to eat at other nearby places, too. At our rate there was no free Wi-Fi in room and breakfast was not included.