Ratings based on 355 Verified Reviews

4.1 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

False Advertising

Posted Jun 27, 2017
Pros: Clean rooms
Cons: The above mentioned
Location: Next to a chemical plant.
Warning: This hotel advertises as an airport hotel (and there is no other reason to stay there since it is in the middle of an industrial park), but what they don't tell you that airport pick-up and drop-off is on a first come first serve basis. I emailed them two days before my arrival to have them pick me up from the airport and they never showed up. It cost me 36 Euros to get there by cab. When I got there i said I needed a ride back to the airport the next day and they said they could not take me because there van was full most of the day. They made no attempt to rectify the situation and finally after 15 minutes of arguing with them and showing them my email request they reimbursed me for the first cab but still had to pay to return. Breakfast, which is an additional 8 euros must be eaten in the "mess Hall". I attempted to take some juice and yogurt back to my room and was severely reprimanded.
Comment from Hotel Management
Jul 15, 2017 by Reception, Hotel Management
Dear guest ,we thank you for the time agreed to leave your opinion about us and we inform you that the transfer service is subject to availability and for this you to make a reservation round trip in advance because the mini-bus only has 8 seats. Our breakfast buffet service is a varied service but it does not include room service. We hope to see you soon, if possible, to change your opinion of us. Regards and you are invited to follow Porcel Chain (Hotel Alixares ****, Hotel Corona ****, Hotel Navas *** in Granada and Hotel Ganivet *** in Madrid center) Elena Butnariuc ,Dpto.Reception
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean, amazing staff

Posted May 21, 2017
Pros: Needing to be near the airport and shuttle service they offer was perfect.
Location: There isn't much around since it's located near the airport and in an industrial area. You need a taxi to get to the main areas.
I was very impressed with the cleanliness and just the overall stay here. The staff was so helpful and friendly. It's very conveniently located in relation the the airport. If you want to head to the Puerta del Sol and those areas a taxi will run you about 35 Euros each way.
Comment from Hotel Management
Jun 11, 2017 by Front desk department, Hotel Management
Dear Guest , first of all, i want to be grateful for your comments, it should help us to improve our services. Our facilities are located 30 minutes from the city center of Madrid, 15 minutes from the airport. To improve that location we offer a shuttle service which will facilitate transport to the train station and the airport. We hope to see you soon. Regards and you are invited to follow Porcel Chain (Hotel Alixares ****, Hotel Corona ****, Hotel Navas *** in Granada and Hotel Ganivet *** in Madrid center). Carmen Trenado - Front desk department
2 out of 5
Recommended
for Everyone
by A verified traveler from USA

11pm to 8am is as long as I'd stay here

Posted May 21, 2017
Like virtually every other review of this hotel, I will start by saying it is in the middle of nowhere. Expect to spend at least €10-€15 via taxi to get to the hotel. Even knowing this, I still booked the hotel based on the price and the free shuttle the following morning to the airport. Arrival for me was at roughly 11 PM, and checking took less than two minutes, although the entire lobby it was very loud and full of people the staff were very friendly. I inquired about the shuttle service and was told it runs on the hour. Pay attention here! There are only 8 seats available!! Luckily there was a spot in the 9am, otherwise I'd have to pay a taxi. I'm not 100% sure when the hotel was built, seems new, feels abused. Shoddy patch job in bathtub, likely mild growing under from water leaking through. AC is very loud, walls are very thin. Clean sheets & friendly staff prevent a 1 star rating.
Comment from Hotel Management
Jul 15, 2017 by reception, Hotel Management
Dear Client, thank for your time in valuing our Hotel Avant.We thank you for your stay in our hotel and we regret that I do not enjoy it to maximo.We thank you for your stay in our hotel and we regret that I do not enjoy it to maximo.We will work day to day so that our services improve.Also we commented that the shuttle service is subject to availability,and therefore you have to make a reservation in advance .Regards and you are invited to follow Porcel Chain (Hotel Alixares ****, Hotel Corona ****, Hotel Navas *** in Granada and Hotel Ganivet *** in Madrid center). Elena Butnariuc ,Front Department
3 out of 5
by A verified traveler from SF Bay Area

Remote location

Posted May 12, 2017
Pros: Clean. Shuttle service.
Location: Located in an industrial area. Not much to do nearby.
Blurb on Expedia stated 1.7 miles from hotel. Possible if talking about how the bird flies; to the edge of property owned by the airport. Took 15 minutes of freeway driving to get to the airport from hotel. Place is in an industrial area with just a few restaurants and no markets nearby. Didn't see any nearby entertainment venues either. If just crashing between flights, probably ok as shuttle to/from airport seems reliable but otherwise not really sure why one might stay there.
Comment from Hotel Management
Jun 11, 2017 by Dpto. Recepción, Hotel Management
Dear Allen, first of all, i want to be grateful for your comments, it should help us to improve our services. Our facilities are located 30 minutes from the city center of Madrid, 15 minutes from the airport, in addition to the transfer service which will facilitate transport to the train station and the airport. We hope to see you soon. Regards - Carmen Trenado. Dpto. Recepción
2 out of 5
by A verified traveler from California

Hotel in a remote industrial area

Posted May 6, 2017
Pros: Nothing
Cons: Inform guests that this hotel is far away from any thing!
Location: Nothing. All industrial buildings. No view, no reastaurant s nearby
This hotel is far away from any attraction, it's in a remote in a remote industrial area. No reastaurant or places to eat around. I was by myself on a long layover flight, did not feel safe going outside of the hotel. The hotel itself is rundown, breakfast was horrible, staff were rude. I chose the option to pay at the hotel when I made the reservation, they wouldn't let me check-in my room until I paid in full my one night stay in advance. I was told I can Oerter room service but I will have to go down and pay separately for it before they deliver it?! Pool was closed something that was not mentioned on the website. I do this route a lot and I have stayed at other places in Madrid not far from the airport, always satisfied but this one, I will never go back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel to repeat

Posted Apr 16, 2017
Everything was good.Sonce I arrived the check in and everything quick and friendly. The staff from restaurant and lobby excellent. Thanks
Comment from Hotel Management
Jun 11, 2017 by Front desk department, Hotel Management
Dear guest, Thank for your time in valuing our Hotel Avant.Our team works hard and is always ready to kindly serve our customers. We also are glad you enjoyed our services. We will hope you come back son. Kind regards, Carmen Trenado - Front desk department
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2017 on Orbitz
Cons: It's about 20 min from airport, but their shuttle was very efficient.
Location: Didn't see anything within walking distance. But they have a nice dinner buffet and coffee shop.
Good hotel. Just doing a layover. (Don't know why Orbitz requires more info in this space. This is all there is to say)
Comment from Hotel Management
Jun 11, 2017 by Front desk department, Hotel Management
Dear Guest, first of all, i want to be grateful for your comments, it should help us to improve our services. Our facilities are located 30 minutes from the city center of Madrid, 15 minutes from the airport, in addition to the transfer service which will facilitate transport to the train station and the airport. In addition, as you said, the hotel has a free buffet restaurant and cafeteria with a varied menu. We hope to see you soon. Regards and you are invited to follow Porcel Chain (Hotel Alixares ****, Hotel Corona ****, Hotel Navas *** in Granada and Hotel Ganivet *** in Madrid center). Carmen Trenado - Front desk department
5 out of 5
Recommended
for Everyone
by A verified traveler from Bradford

Splendid Hotel

Posted Mar 18, 2017
Pros: Everything.
Cons: The public transport.
Location: Nearly to the airport.
I had a short stay but I can recommend this hotel, definitely. I sure I come back for a long stay to enjoy the swimming pool. The staff is very friendly and helpful.
Comment from Hotel Management
Mar 28, 2017 by Dpto. Recepción, Hotel Management
Dear Guest , first of all, i want to be grateful for your awesome comments. Hopping that you will be our costumer in a future, again as you have said. Regards and you are invited to follow Porcel Chain (Hotel Alixares ****, Hotel Corona ****, Hotel Navas *** in Granada and Hotel Ganivet *** in Madrid center). Carmen Trenado - Front desk Department
4 out of 5
Recommended
for Everyone
by A verified traveler from Saudi via Vegas

Nice hotel, close to airport and food

Posted Mar 12, 2017
The hotel was quick to send the shuttle, quick to check us in. They had suggestions for anow area to walk that had shops and food. Overall a nice visit
Comment from Hotel Management
Mar 28, 2017 by Dpto. Recepción, Hotel Management
Dear Melody, Thank for your time in valuing our Hotel Avant. Our team works hard and is always ready to kindly serve our customers. We also are glad you enjoyed our services. We will hope you come back soon . Regards and you are invited to follow Porcel Chain (Hotel Alixares ****, Hotel Corona ****, Hotel Navas *** in Granada and Hotel Ganivet *** in Madrid center). Carmen Trenado - Front desk department
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2017
Nice friendly staff. Easy check in. Nice facilities.
Comment from Hotel Management
Mar 6, 2017 by Dpto. Recepción, Hotel Management
Dear Customer, Thank for your time in valuing our Hotel Avant. Our team works hard and is always ready to kindly serve our customers. We also are glad you enjoyed our services. We will hope you come back soon . Regards and you are invited to follow Porcel Chain (Hotel Alixares ****, Hotel Corona ****, Hotel Navas *** in Granada and Hotel Ganivet *** in Madrid center). Carmen Trenado - Front Desk department