Ratings based on 1,412 Verified Reviews

4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Great Location!

Posted Sep 25, 2017
This is a great hotel that's convenient to the airport. Staff very helpful especially because I don't speak the language.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico city

Nice hotel close to the airport

Posted Sep 22, 2017
Modern and clean hotel near the airport. Schuttle from and to the airport.
3 out of 5
by A verified traveler from texas

Our non-smoking room smelled like stale smoke

Posted Sep 21, 2017
We booked this hotel based on the ratings and the proximity to the airport. The hotel Looks nice from the lobby and the room was fine, except it was stuffy and smelled like stale smoke. We went back to reception and requested another nonsmoking room. We were told there is only one nonsmoking floor in the hotel and all of those rooms were booked. The only alternative was having housekeeping deodorize our room which required us to be out of it for 30+ minutes. This was inconvenient after a long travel day. When we returned to our room after dinner it still smelled awful, but we didn't have a choice as it was late and we had a 6 am flight to catch. The only bright spot was the free airport shuttle.
4 out of 5
Recommended
for Everyone
by A verified traveler from kennett square pa

Nice hotel off beaten path

Posted Sep 19, 2017
Couldn't reach hotel by phone from the airport and didn't like the abrasive initial response to a serious problem – having said that, hotel people Were delightful and both courteous and cordial. Major problem was the food menu in the restaurant that was significantly overpriced – for example no all of her breakfast available – only a buffet for €20 per person
Comment from Hotel Management
Sep 20, 2017 by Axor, Hotel Management
Dear Marshs Greetings from Axor Hotels, Thank you so much for your kind words, At the reservation time you will find rates breakfast included with special price on this service Have a nice Wednesday and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
1 out of 5
by A verified traveler from miami

Never I will return to this hotel

Posted Sep 18, 2017
This hotel 4 stars plus?????? The breakfast POOR Nobody help you with your luggage, there is NO bell boys The bathroom 1 stick Of soap and one shampoo and bath gel
Comment from Hotel Management
Sep 20, 2017 by Axor, Hotel Management
Dear Adolfo, Greetings from Axor Hotels, TWe regret not to have covered your expectations Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport

Posted Sep 15, 2017
Pros: Clean and modern.
Cons: The air conditioning in our room did not seem to be working properly. We had it set as high as it could go but the hallways were still much cooler.
Location: Close to airport
Very beautiful hotel close to the airport. Building is modern and well maintained.
Comment from Hotel Management
Sep 19, 2017 by Axor, Hotel Management
Greetings from Axor Hotels, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler

Exellent hotel

Posted Sep 14, 2017
Exellent hotel .near airport and shopping malls.
Comment from Hotel Management
Sep 17, 2017 by Axor, Hotel Management
Buenos días Gracias por su respuesta y entusiasmo Quedamos a su disposición para cualquier pregunta o nueva reserva que desee realizar. Un afectuoso saludo Salvador Villalba Director comercial Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Texas

Pleasant stay

Posted Sep 6, 2017
We needed one night in a hotel near Madrid airport and this hotel was perfect. Pool, restaurant excellent and liked the modern architecture, and reasonable price.
Comment from Hotel Management
Sep 8, 2017 by Axor, Hotel Management
Greetings from Axor Hotels, Thank you for your comments and feedback, it is always appreciate Have a great evening Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler from Augusta, GA

Modern hotel close to Madrid airport

Posted Sep 3, 2017
Pros: Modern, clean, quiet, shuttle to airport
Only stayed one night before flying from Madrid airport the next morning. Convenient to airport and convenient shuttle to airport.
Comment from Hotel Management
Sep 4, 2017 by Axor, Hotel Management
Greetings from Axor Hotels, Thank you for your comments and feedback, it is always appreciate Have a great evening Salvador Villalba Sales Manager Axor Hoteles.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto, canada

Modern hotel, 5*

Posted Sep 1, 2017
Efficient shuttle to airport, modern decor, very comfortable. We did get one king bed for 3 of us, but I did not complain so I don't know if they could or could not place a cot. There was huge sitting area in the room, basically the room was twice the size. Outdoor restaurant in the courtyard is great. They should have it open during the afternoon, not close until 20:30 because it's an airport hotel after all. Unfortunately breakfast only opens at 7, no coffee before that, and we had to leave at 7.
Comment from Hotel Management
Sep 4, 2017 by Axor, Hotel Management
Greetings from Axor Hotels, Thank you for your comments and feedback, it is always appreciate Have a great evening Salvador Villalba Sales Manager Axor Hoteles.