Ratings based on 1,776 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice Hotel

Posted Oct 10, 2017
The hotel was very comfortable, tranquil, and had very good service. The hotel was close to the airport, which was very convenient. Inside was clean and spotless. All in all, I recommend this hotel to anyone.
Comment from Hotel Management
Oct 11, 2017 by Axor, Hotel Management
Dear Marlene Thank you very much for your kind review. We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
3 out of 5
by A verified traveler from Houston

Hotel near Madrid Airport

Posted Oct 4, 2017
Pros: Convenient to airport. Has parking.
Cons: Details in room, phone did not work, no coffee creamer. No room service for food delivery, nor hours outside of typical spain.
Has a lot of transfer traffic. That said, details could have been better. Very soft bad. No creamer in room for coffee. Telephone did not work. No food availability outside of spanish meal hours, given that people are coming and going all hours.
Comment from Hotel Management
Oct 5, 2017 by Axor, Hotel Management
Dear Larry You will be able to find room service for food delivery during spanish meals hours at Axor Barajas hotel Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from l

Nice hotel with shuttle service to the airport

Posted Sep 29, 2017
Good restaurant. Close to the airport. Train service to central Madrid
Comment from Hotel Management
Oct 2, 2017 by Axor, Hotel Management
Dear Irma Thank for sharing your experience at Axor Hotels . We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Airport Hotel

Posted Sep 29, 2017
Pros: Large rooms
Hotel is close to the airport and the shuttle was very convenient. Great rooms, very large for an airport hotel. Pool does not open until midday so could not use it. Would stay again.
Comment from Hotel Management
Sep 29, 2017 by Axor, Hotel Management
Greetings from Axor Hotels, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sweden

Best disabled access room in my lifetime

Posted Sep 28, 2017
Best disabled access room in my lifetime of travel over 4 continents. Bed little soft for large man. Very good breakfast. Excellent front desk and understanding shuttle driver.
Comment from Hotel Management
Oct 2, 2017 by Axor, Hotel Management
Dear Ashely Thank for sharing your great experience at Axor Hotels . We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler

Restaurant at hotel not good!

Posted Sep 26, 2017
Pros: modern
Cons: restaurant
Airport restaurant - no ambiance - rushing to get people out no beverages offered
Comment from Hotel Management
Sep 27, 2017 by Axor, Hotel Management
Greetings from Axor Hotels, We appreciate your feedback and regret nto not have cover your expectation at the restuarant Have a nice evening and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Close to the mall

Posted Sep 24, 2017
Great hotel stay lots of space I needed after two weeks of vacation the hotel had all the amenities especially since I didn't want to look through my luggage for a comb, soap, shampoo,toothpaste and brush they also had a mini bar and snacks with good options. I used the wake up phone call 6:45am and they weren't late calling me. The staff also spoke English which helped big time. Mall was close by with tons of restaurants since I didn't want to wait a few hours before the restaurant reopened for dinner. Also gave me a chance to get the rest of my Souvenirs.
Comment from Hotel Management
Oct 10, 2017 by Axor, Hotel Management
Dear Maria Greetings from Axor Hotels, Thanks for staying with us. We appreciate your feedback! Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Overnight Stay from Barajas Airport or IFEMA

Posted Sep 21, 2017
Pros: Modern hotel and accomodations. Clean, comfortable room.
This is a very good economic choice if your looking for a hotel to overnight in Madrid from Barajas Airport or IFEMA Exposition Center. They have a shuttle bus that goes 24hrs/day which saves you on taxi fair. Service is very good at the hotel. The hotel is modern design and the room is comfortable/clean. Just what I was looking for in a hotel for a short stay.
Comment from Hotel Management
Oct 10, 2017 by Axor, Hotel Management
Dear Gaza Greetings from Axor Hotels, We are happy to hear you had a lovely stayed with us. Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful airport hotel

Posted Sep 21, 2017
This hotel is perfect for people that need ease of access to the Madrid Airport! The staff is friendly, parking was a breeze, an the room were modern, clean and very comfortable. We only stayed one night, but wish we could have stayed longer in the hotels comforts.
Comment from Hotel Management
Oct 10, 2017 by Axor, Hotel Management
Greetings from Axor Hotels, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We are happy to hear you had a lovely stayed with us. Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
3 out of 5
Recommended
for Everyone
by A verified traveler from Portland ,Oregon USA

staff not friendly on checkin 9pm

Posted Sep 8, 2017
Pros: shuttle service
decided to stay one night extra night befoere reserved night7th of Sept It is high season ck in at 9pm ,staff were not friendly NO smile shift pm ?and next day in night shift same lady NO smile somewhat rude,male staff in am were some what better.Housekeeping staff very good courteous BEST are the shuttle bus driver went downtown by train thru airport came back late 8:30pm bus driver with my broken spanish had very pleasant conversation. about our sightseeing ,our day ,that made the day for us,wish us good night ,safe trip back to US .
Comment from Hotel Management
Sep 13, 2017 by Axor, Hotel Management
Good Morning Salma :) Thank for sharing your experience at Axor Hotels . We regret any lack of smile during your stay Have a great day and Kind Regards Salvador Villalba Sales Manager