Ratings based on 1,800 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Nov 19, 2017
Bit far from the centwr of the city but good if you were to stay one night or between flights
5 out of 5
Recommended
for Everyone
by A verified traveler from Asturias; Spain

Excelent Hotel very near Barajas Airport

Posted Nov 16, 2017
Pros: Facilities and staff
Cons: na
Location: Very near Barajas Airport
Its a very comfortable hotel to overnight either to catch a flight or to connect with another flight.The shuttle bus is punctual and roomy.
Comment from Hotel Management
Nov 16, 2017 by Axor, Hotel Management
Dear Vicente Greetings from Axor Hotels, Thank you so much for your kind words, it is great to start the day with such a nice comment. Hope to see you again in our hotel soon Have a nice Wednesday and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Very close to the airport. Good location.

Posted Nov 15, 2017
Pros: everything
Location: location is good. It's very close to the airport.
Good ambiance. Excellent customer service. Room was very clean.
Comment from Hotel Management
Nov 15, 2017 by Axor, Hotel Management
Dear Marina Greetings from Axor Hotels, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice hotel close to Madrid Airport

Posted Nov 13, 2017
Pros: It is clean, comfortable, economical and close to the Madrid Airport.
Cons: We had not problems or issues. Nice place to stay.
The Axor Feria is a nice hotel.....clean, efficient, perfect for people who need access to the Madrid Airport. Although not located in the hotel itself, a sister hotel is next door that offers a good quality restaurant and bar. The hotel also offers a free shuttle bus between the hotel and Madrid Airport.
Comment from Hotel Management
Nov 14, 2017 by Axor, Hotel Management
Greetings from Axor Hotels, Thank you so much for your kind words, it is great to start the day with such a nice comment. Hope to see you again in our hotel soon Have a nice Tuesday and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Nice Hotel near Madrid Airport

Posted Nov 13, 2017
This hotel was a really good option near the Madrid Airport. The transportation was a plus as they offer free shuttle transportation
Comment from Hotel Management
Nov 14, 2017 by Axor, Hotel Management
Dear Angela Greetings from Axor Hotels, Thank you so much for your kind words, it is great to start the day with such a nice comment. Hope to see you again in our hotel soon Have a nice day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
2 out of 5
by A verified traveler from Boston Ma

Unhappy with this choice

Posted Oct 30, 2017
Unhelpful front office staff, really strange hotel. No lighting in the hallways, room was boiling hot and could not get the heat corrected. Strange set up with a tray of snacks left out, no coffee available, no snacks or anything in the hotel I stayed at, sent to the hotel next door for dining room with one page menu. Ancient laptops locked to a table were only option when I asked to borrow a charger, definitely an awful place to stay. not sure why it has been rated well. front office staff couldn't handle volume of people checking in,
Comment from Hotel Management
Nov 2, 2017 by Axor, Hotel Management
Good Morning Beth Thank for sharing your experience at Axor Hotels . We regret not to have covered your expectations Have a great day and Kind Regards Salvador Villalba Sales Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great stay for night before a flight

Posted Oct 25, 2017
Pros: Conveniently located 10 minutes from Airport and the shuttle is free. The rooms are really clean, modern and comfortable.
Cons: The Steam Room could be fixed so it works and the hot tub needs to be at least warm.
Location: Close to the airport but not much close by without taking a cab ride or a long walk.
We booked 5 months in advance to stay the night before our early morning flight. A week into our vacation we decided it would be a better idea to stay an extra night before the night we booked already so we could relax from the 8 hour drive. After booking an extra night (Sat) it said we would pay at hotel. That was the big mistake. If you don't pay ahead you pay for...nothing! We checked in Sat night at 11pm and much to our shock there was no booking and when I went to see the confirmation email from Expedia it conveniently disappeared so I had no proof I ever booked that Sat night. Only the Sunday night was shown on their computer which was already paid for. we panicked but luckily after speaking to the hotel staff one of them called a couple of nearby hotels and we were able to get a night at Compostella for just a little bit more than a night at this hotel. When we came back the next day at noon the check in went smoothly and our stay was great. We even booked an hour in the Spa and used the sauna. It's too bad the steam room didn't work and the hot tub was cold. We also booked the free shuttle to the airport for the next morning and that was great! I have learned my lesson and will always take a screenshot and make sure payment is taken so I am guaranteed a booking otherwise you will get nothing.
Comment from Hotel Management
Oct 27, 2017 by Axor, Hotel Management
Greetings from Axor Hotels, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We regret the inconvenience regarding saturday booking, if expedia do not show in his system, hotel do not recieved the information Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Great airport-area hotel

Posted Oct 24, 2017
Pros: Restaurant next door, decent price
Cons: Lighting inadequate in bathroom for wife's make-up. Poorly placed, and not much of it.
Location: Close to airport - didn't see much to do in neighborhood, but I wasn't really looking.
Room was nice, if a little under-lit. Another Axor property (Axor Barajas) is next door, and the restaurant there was a pleasant surprise, with a steak that would have cost $50 in Dallas sold for under $25 (19.5 Euro). Airport shuttle every half-hour.
Comment from Hotel Management
Oct 25, 2017 by Axor, Hotel Management
Dear Jim Thank for sharing your experience at Axor Hotels . We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
2 out of 5
by A verified traveler from Eugene Oregon

Mosquito hell

Posted Oct 23, 2017
Hotel turned off ac almost died of heat. Their suggestion if we didn't like the room temp was to just open the window that had no screens. Woke up with over 20 mosquito bites with no exaggeration. I said something to staff. Staffs response was we could have given you bug spray if you would have said something. Sure spraying ourselves with chemicals might have been a nice option if we would have known we were going to be eaten alive. For dining we had to go next door to the partner hotel over priced for not so good food. I would recommend staying somewhere else like we did the next two nights. We stayed at Maydrit and were very very happy.
Comment from Hotel Management
Oct 25, 2017 by Axor, Hotel Management
Good Morning We regret any incident and apologize for any lack of quality during your stay Have a great day and Kind Regards Salvador Villalba Sales Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice Hotel

Posted Oct 10, 2017
The hotel was very comfortable, tranquil, and had very good service. The hotel was close to the airport, which was very convenient. Inside was clean and spotless. All in all, I recommend this hotel to anyone.
Comment from Hotel Management
Oct 11, 2017 by Axor, Hotel Management
Dear Marlene Thank you very much for your kind review. We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.