Ratings based on 150 Verified Reviews

4.1 out of 5
88% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from orlando florida

Posted Dec 14, 2017
They checked us in even though we were very late. We had an issue with three train and they still let us check in. The breakfast was great and the staff friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 26, 2017
Nice small hotel, friendly reception staff. Good breakfast
Comment from Hotel Management
Nov 27, 2017 by Carmen - Sales Manager-Hoteles Globales (Madrid), Hotel Management
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. Yours sincerelly, Carmen Núñez Sales Manager- Hoteles Globales (Madrid)
5 out of 5
by Amanda

Hotel won't disappoint.Trains are not in service

Posted Jul 18, 2017 on Hotels
Very good value for money. Everything you could need in room even a toothbrush and razor.
Comment from Hotel Management
Jul 23, 2017 by Resp Comercial Globales, Hotel Management
Dear customer,Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments.Yours sincerelly,
4 out of 5
by Mary

Posted Jul 13, 2017 on Hotels
The shuttle bus service to the airport is a big plus and was the reason we picked the hotel. We will stay again next time we are in Madrid.
Comment from Hotel Management
Jul 23, 2017 by Resp Comercial Globales, Hotel Management
Dear madam, Thank you very much for your comments and for choosing our hotel to stay in Madrid. It's a pleausre for us to host customers like you and it would be so nice to seeyou again in future occasions in the town. Yours sincerelly, Carnen Núñez Sales Manager - Hoteles Globales (Madrid)
3 out of 5
by A verified traveler

Clean, no restaurants close.

Posted Jul 12, 2017
Female clerk at the front desk should not deal with people. Extremely rude young women.
Comment from Hotel Management
Aug 23, 2017 by Carmen - Sales Manager-Hoteles Globales (Madrid), Hotel Management
Dear customer, Thank you for choosing our hotel to stay in Madrid. It would help us so much to understand the problem you had if you explained it exactly to avoid problems like yours in the future with other guests. We apologize and we would like to see you again in future occasions in the town. Thank you very much in advance.
5 out of 5
by A verified traveler

Great budget friendly choice!

Posted Jul 4, 2017 on Hotels
Loved this hotel! 20 mins by metro or a €15 taxi to the centre of the city. Beautifully appointed rooms, friendly staff & great breakfast.
Comment from Hotel Management
Jul 10, 2017 by Resp Comercial Globales, Hotel Management
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. Yours sincerelly, Carmen Núñez Sales Manager - Hoteles Globales (Madrid)
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Covenient airport stay

Posted Jun 24, 2017
Pros: Its proximity to the airport.
Location: The hotel is close to the airport, but it is in the suburbs, so don't expect the vibrancy that you would get if you stayed in the heart of Madrid
Friendly staff are very welcoming. The bed was large and comfortable with nice plush pillows. The hotel is about a 10 minute walk from a few eateries and bars - nothing really fancy, but quite adequate. Breakfast was included and it was a reasonable breakfast offering cereals, pastries, a good selection of fresh fruit and some hot food. There is a pleasant outdoor eating area where it is nice to relax and enjoy the meal. The hotel offers free airport transfer which is very helpful.
Comment from Hotel Management
Jun 26, 2017 by Sales Manager - Hoteles Globales (Madrid), Hotel Management
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. Yours sincerelly, Carmen Núñez Sales Manager - Hoteles Globales (Madrid)
3 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Facilities

Posted Jun 21, 2017
The location of hotel was ideal for our purpose in Madrid. Breakfast had great options of continental type breakfast. We were very disappointed to find that the pool and associated facilities were not open at the time of our visit which had been one of the reasons that we booked this accommodation. We did ask to speak with manager and staying for 6 nights we have yet to receive contact. Great shower just a couple of attention to detail points: there as a couple for 6 nights got one toiletries pack with 1 toothbrush in it and great coffee machine 2 people 3 pods for 24 hours. We did buy more of our own that's ok.
Comment from Hotel Management
Jun 26, 2017 by Sales Manager - Hoteles Globales (Madrid), Hotel Management
Dear customer, First of all, I want to thank you for choosing our hotel to stay in Madrid and also for your comments. I feel so sorry if during your stay you couldn't use the pool but we have to do several works of maintenance for some days that obligue us to keep it close. Right now it's open again. Related to the ammenities, I'll explain it to the manager to improve in these matters but all our guests can feel free to ask for some more at our recepcion desk if during their stay some of them had finished. Again thank you very much for choosing our hotel, it will be a pleasure for us to receive you again in future occasions in the town. Yours sincerelly, Carmen Núñez Sales Manager - Hoteles Globales (Madrid)
5 out of 5
by joe or susan

Peaceful choice !

Posted Jun 8, 2017 on Hotels
Really nice staff ! Breakfast buffet had many items and was just what we wanted for a reasonable price. Room was quiet for sleeping, good a.c. Nice, clean bathroom with amenities ! Plus, they gave us a ride to the airport right to our terminal ! Really couldn't have asked for a better place to stay and would stay again if in the area !
Comment from Hotel Management
Jun 12, 2017 by Resp Comercial Globales, Hotel Management
Dear customer, Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. Yours sincerelly, Carmen Núñez Sales Manager - Hoteles Globales (Madrid)
5 out of 5
by Raluca

This traveler left a rating score only Posted May 20, 2017 on Hotels