Ratings based on 1,349 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Chicago, USA
Nice hotelPosted Nov 12, 2017
Pros: Great Staff at the front desk, both helpful and friendly.
Cons: This room didn't have a USB port for cell phone charging, which would be a welcome addition.
Within 10 minutes of the Madrid hotel, with a free shuttle service. The bed was very comfortable. The room was appointed and updated nicely. And, the bathroom was especially wonderful!
for Everyoneby A verified traveler
great hotel near Madrid airportPosted Nov 11, 2017
Location: Prado museum easy cab ride
Great location near airport and quick cab ride to Prado and then shuttle service to Madrid airport in morning.
for Everyoneby A verified traveler from USA
beautiful Madrid Airport hotel w few issuesPosted Nov 10, 2017
Liked everything about this hotel with three exceptions. On a tight schedule to ready for departure at 5:45 AM , so time was valuable. I waited a full 20 minutes after my diner dishes were cleared away from the table, to get the bill which only required my signature and no payment until checkout from the hotel. My room’s minibar has been compromised as someone had opened and consumed a snack item. I informed the desk not to bill me the 6.50 for the small canister of chips. Yet I did not receive an itemized bill so I don’t know if I was charged. Finally, the checkout took too long as I had to catch the shuttle before it left for the airport. The receipt had to be emailed to me. However, the room was quiet and well appointed and the hotel itself was beautiful and the food in the restaurant was excellent. I would stay there again.
by A verified traveler from New York
Not that close......and expensive food and drinksPosted Nov 8, 2017
Pros: Physically beautiful, modern. Friendly staff. Nice fitness center and pool.
Cons: Free wifi in rooms. Less expensive dining options.
Location: Nothing is nearby,,,,not even the airport (Terminal 4 is 7 miles away)
From hotel to Terminal 4 is 7 miles, not 1.4. The building and rooms are beautiful but this hotel is more for conventioneers than for tourists. The food is expensive.....for example, 21 Euros for a sandwich and there are no other restaurants in walking distance. Room wifi is an additional and considerable expensive, though there is free wifi in the lobby. The shuttle from hotel to airport works well. However, unless the shuttle is previously arranged from the airport to the hotel, it is necessary to take a taxi costing 27 Euros.
for Everyoneby A verified traveler from newcastle, ca
Minutes from airportPosted Nov 4, 2017
Pros: Cleanliness, decor, comfort, service
Location: No tourist attractions, but very close to airport so perfect hotel if arriving late or departing early.
Even though we arrived at midnight, staff was friendly, bartender gladly served us with some snacks as well. Beautiful facility.
for Everyoneby A verified traveler
Used email their computer,got hackedPosted Oct 17, 2017
Used their computer to access email,only place in Madrid ,next day after checkout it got unauthorized access to it at 2:40 in the morning
for Everyoneby A verified traveler from Ottawa, Canada
Posted Oct 16, 2017
Met all of our expectations; great location and service.
for Everyoneby A verified traveler from New York, NY
Posted Oct 5, 2017
Chose the Hilton for its location and online reviews. Was pleasantly surprised by the hotel’s quality.
for Everyoneby A verified traveler from Halifax NS
GreatPosted Oct 1, 2017
We had been living in an Air B@B so we booked this hotel for our last day as we had an early morning flight. It was like an oasis after the rental apartment. Beautiful.
for Everyoneby A verified traveler from Jackson Hole
First class.Posted Sep 30, 2017
A very high class hotel at a not too expensive price. The best hotel bathroom I've experienced.