Ratings based on 241 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Modern hotel convenient to airport

Posted Jul 30, 2017
Modern comfortable hotel 10 minutes from Barajas-Madrid airport. Nice large pool and fitness room. Restaurant was a little overpriced but it's to be expected in hotel. Staff was very accommodating and courteous.
3 out of 5
Recommended
for Everyone
by A verified traveler from s

Posted May 31, 2017
Hotel staff seemed to not care about the "do not disturb sign" and would enter my room while sleeping, waking me up... Other than that enjoyable stay.
3 out of 5
by A verified traveler from Madison, WI USA

Way too upscale for a couple of casual trekkers.

Posted May 1, 2017 on Orbitz
Pros: Gracious staff.
Cons: The upscale, even elegant hallways were starting to look shabby around the edges, as were the powered rollup shade in our room.
Location: Easy access to airport, and free, quick shuttle to and from. There appeared to be a large convention center nearby, not of interest to us.
We booked the hotel for an overnight stay prior to a morning flight from Madrid, and chose it because it was close to the airport, and the booking site had negotiated a low rate. This appears to be the hotel for a business stay, that is, when someone else is picking up the check. The restaurant prices were stunningly high. We were able to get a discount on the breakfast, at 13 rather than 19 Euros. An excellent buffet, with more than one could imagine for breakfast. Staff were very hospitable and helpful. I missed being able to walk the neighborhood to find a bakery or cafe, such as would be available at the nearby airport IBIS, which is where we'll stay next time we overnight prior to a Madrid flight.
3 out of 5
by A verified traveler

The hotel is very basic.

Posted Apr 20, 2017 on Orbitz
Pros: nothing much
Cons: the bathtub doesn’t have any place to put the shampoo and conditioner Coffee maker in room can help
Location: The shuttle to and from the airport goes only every 1/2 an hour.
We waited 25 minutes at the airport for the shuttle
Comment from Hotel Management
May 1, 2017 by Front Office Manager, Hotel Management
Thank you for sharing you experience after your stay with us. We will have your comments in mind for improve our services. At the moment, we have a coffee maker in our Executive rooms. If you give us another opportunity we hope to welcome you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Great place for overnight stay near the airport

Posted Mar 27, 2017
Needed a place for a quick overnight stay before our flight back to the US. This hotel was convenient, clean, and the staff was terrific. I'd stay here again.
Comment from Hotel Management
Apr 17, 2017 by Front Office Manager, Hotel Management
Dear Jim, Thank you for taking the time to provide your feedback regading your last stay with us. I will share your comments with all the team that strive to provide a good customer service. We hope to welcome you back soon. Best regards, Laura Peláez
4 out of 5
by georgi

Posted Mar 23, 2017 on Hotels
Comment from Hotel Management
Apr 19, 2017 by Guest Experience Manager, Hotel Management
Dear georgi: Thank you to share your comments with us. We hope to see you again soon. Regards. Enrique Coloma, FO Manager Asst.
5 out of 5
by Michael

Posted Feb 27, 2017 on Hotels
A quite well run and well appointed hotel. Near parks and the airport. A perfect place to lay over between flights
Comment from Hotel Management
Mar 7, 2017 by Guest Experience Manager, Hotel Management
Dear Michael, It is always a pleasure to receive a positive feedback. Thank you for taking the time to tell us about your experience. We hope to welcome you in near future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel near the airport and the metro

Posted Feb 2, 2017
Pros: Location
Cons: That breakfast price, a little in the up side
Location: Location near the metro, easy to get downtown and everywhere. Quiet and safe neughborhood
This was much more than expected, good quality for the price, staff was helpful and rooms neat and ckean
Comment from Hotel Management
Mar 7, 2017 by Laura Peláez, Hotel Management
We apreciate that you have taken the time to share your feedback regarding your last stay with us. Thank you very much for your positive comments that serve us as an encouragement for all our team. We hope to welcome you back soon. Best regards,
4 out of 5
by Carla

Close to Airport, Good Stay

Posted Jan 3, 2017 on Hotels
The location to the airport was prime for our quick stay. The hotel offers free shuttles to/from the airport every 30 minutes which is very convenient over taking a cab which can cost about 20 Euros. They have decent room-service - we ordered the american movie package which was pretty good. My only complaint would have to be their cable service, not many options.
5 out of 5
Recommended
for Everyone
by A verified traveler from ireland

Close to Metro

Posted Dec 11, 2016
Recommend for all, good Spanish breakfast close to metro