Ratings based on 686 Verified Reviews

3.6 out of 5
69% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Sep 7, 2017
The hotel shuttle was great picking us up from the airport and even sending us a reminder email with the numbers to call prior to our arrival. We appreciated that. The front desk was nice. The breakfast buffet was good. After that, it went downhill. Our room was nothing close to what we expected. The baseboards were damaged. The bathroom had very visible mold damage. The hallway outside the entrance to our room smelled like urine. I was very disappointed. We could have stayed at the Hilton, and we should have. For a four star hotel, this did not come close.
Comment from Hotel Management
Sep 11, 2017 by Vicente Álvarez || Front Desk Manager, Hotel Management
Dear customer, Thank you very much for your feedback. We really appreciate your detailed review with pros and cons. We are glad that the treat received please you. We will work hard to fix all the things that you mention in your comment. We would love you to give as a second chance. Kind regards, Vicente Álvarez
5 out of 5
Recommended
for Everyone
by A verified traveler from Fair Lawn, NJ, USA

Great hotel, close to the Airport

Posted Sep 3, 2017
Pros: It is the closest hotel to the Airport. The service was great, nice people, clean and cozy.
Cons: Keep up good work, everything is great.
Location: I don't know I just stayed in the hotel because I had a connection flight
It was great. Free ride back to Airport. No worries of being late. Nice, clean, affordable.
Comment from Hotel Management
Sep 6, 2017 by Vicente Álvarez || Front Desk Manager, Hotel Management
Dear Mr. Michael, Thank you for your honest and detailed review. We are glad that you enjoyed our service as well as our shuttle service. We would love you to stay again with us. Kind regards, Vicente Álvarez || Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

very affordable for room condition and confort

Posted Aug 25, 2017
very affordable when considering room condition and comfort, also close to airport and free parking
Comment from Hotel Management
Aug 27, 2017 by Vicente Álvarez || Front Desk Manager, Hotel Management
Dear customer, Thank you very much for your feed-back. We always try to have the best relationship product-price. We are glad that you enjoyed your stay with us. As you can park for free if you park in the street or you can use our parking for 10 euros per day. We will love you to stay with us again. Kind regards,
2 out of 5
by A verified traveler from new york ny

Just a another dive close to airport

Posted Aug 21, 2017
The cleaning staff does the very minimal. Dustiness around furniture and floors? Bath also not thoroughly cleaned. No complimentary breakfast or parking
Comment from Hotel Management
Aug 22, 2017 by Vicente Álvarez || Front Desk Manager., Hotel Management
Dear Mr. Jim, Thank you very much for your review. We appreciate your feed-back about the cleaning service and we have already inform the person in charge about this issue. As far as the parking and breakfast is concerned, the parking cost 10€ per day as is advertised and we have a marvellous breakfast buffet that cost 11 € per person per day. We would love you to stay with us again. Sincerely,
4 out of 5
by Paul

Great Place for Airport Overnight

Posted Jun 16, 2017 on Hotels
We stayed here overnight to catch a flight out a Madrid. Nice hotel, although not exactly new. Very good front desk service and excellent shuttle service, which makes or breaks an airport hotel. Breakfast was good, but the room can get a little crowded. Go early. Also, you really need a solid two hours of time to get through Madrid and on to the gate. Three hours is not overdoing it.
Comment from Hotel Management
Jun 19, 2017 by Jennifer, Hotel Management
Dear Paul, Thank your for your feed-back. Every Customer review helps us to improve ourselves. We are glad that you enjoyed our front desk services. We are Improving our breakfast service and a sign of succes seems to be the lack of space. We take note of your comment for furter improvements. We hope to welcome Kind regards, Vicente Álvarez
4 out of 5
by Constance

Near airport

Posted May 26, 2017 on Hotels
Near the airport. Took over an hour to get shuttle back to hotel after dropping off car. Change of drivers. Did not get room key until after we returned due to computer glitch. No bar or restaurant open in Hotel. Good Tapa bar down the block. Room alittle noisy. Good breakfast.
Comment from Hotel Management
May 29, 2017 by Jennifer, Hotel Management
Dear Ms Constance, Thank you very much for let us know your experience in our hotel. We are placed next to the terminal 1. We are sorry for the waiting that you suffered due to the driver change. We had electricity maintenance work that day and it made us suffer some computer issues. We will keep on working for you to feel more comfortable. We would love you to come back soon. Kind regards, Vicente Álvarez
5 out of 5
by SERGEI

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
Apr 28, 2017 by Jennifer, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jose Castillo Manager
4 out of 5
by Christopher

Good airport hotel, with nice surprises nearby

Posted Apr 23, 2017 on Hotels
We appreciated the hotel. As advertised, it was close the airport. The bunk beds were a great way to get a family of four into a small room. The check in was quick and pleasant. The room clean. The breakfast very good. We walked to a major shopping mall. More fascinating were nearby ruins of a 15th century castle and a historic park, which we visited while waiting for a mid-afternoon departure on the free shuttle to the airport. Well worth the visit.
Comment from Hotel Management
Apr 28, 2017 by Jennifer, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jose Castillo Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and near airport

Posted Apr 23, 2017 on CheapTickets
This hotel was very nice for the price and so conveniently located near the airport. Staying here made it very easy to catch our early morning flight!
Comment from Hotel Management
Apr 28, 2017 by Jose Castillo, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jose Castillo Manager
4 out of 5
by Joseph

Posted Apr 21, 2017 on Hotels
Petit Palace was a great value. It was less than ten minutes from the airport. We wanted to save money and were a little concerned about what we would get for the price we paid. We were very pleasantly surprised. It was clean and in a good location.
Comment from Hotel Management
Apr 28, 2017 by Jennifer, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jose Castillo Manager