Reception

Reviews of Hotel Silken Puerta Madrid

4 out of 5
Hotel Silken Puerta Madrid
Juan Rizi, 5, Madrid, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 272 out of 554 reviews" "
Rating 8 - Good. 199 out of 554 reviews" "
Rating 6 - Okay. 47 out of 554 reviews" "
Rating 4 - Poor. 22 out of 554 reviews" "
Rating 2 - Terrible. 14 out of 554 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Adi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, well located if you don't want to look for parking inside the city. Close to the airport. Amenities were ok. Basic breakfast. Overall experience - Good!
Stayed 2 nights in Oct 2023
Response from Customer care department on Oct 23, 2023
Dear Adi, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay with us. We hope to welcome you again soon .Best regards,

6/10 Okay

Tony

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer care department on Oct 23, 2023
Dear Tony, Thank you for staying with us and for rating our facilities and services. We hope that you have enjoyed your stay and that you come back to visit us again. Best regards,

8/10 Good

Heba

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast needs to have more options for vegetarian and vegan
Stayed 3 nights in Sep 2023
Response from Customer care department on Oct 6, 2023
Dear Heba, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and will take them into account to improve our breakfast service.We hope to welcome you again. Best regards,

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Todo el personal que trabaja en el hotel es muy amable
Stayed 3 nights in Jul 2023
Response from Departamento de calidad on Sep 6, 2023
Estimada María, muchas gracias por elegirnos para alojarte en Madrid y por dedicar unos instantes a valorar nuestras instalaciones y servicios. Nos alegramos que hayas disfrutado de tu estancia y esperamos recibirte de nuevo muy pronto. Un saludo,

6/10 Okay

Dahlia

Traveled with family
Liked: Cleanliness, staff & service
La alfombra huele muy mal. Los cuartos no tienen agua para tomar .
Stayed 1 night in Apr 2023
Response from Departamento de calidad on Apr 19, 2023
Estimada Dahlia, Gracias por hospedarte en nuestro hotel y por dedicar unos instantes a valorar nuestras instalaciones y servicios. Lamentamos que tu experiencia no haya sido tan buena como cabía esperar. No tenemos alfombras en ninguna habitación, entendemos que te refieres a la moqueta de los pasillos. Informaremos al departamento de pisos para que lo comprueben y emprendan las acciones necesarias. Si bien el minibar está vacío, disponemos de máquinas de vending en las que hay agua embotellada, pero además el agua del grifo es completamente segura para el consumo. Esperamos volver a recibirle en otra ocasión.Un saludo,

4/10 Poor

Huei

Liked: Cleanliness, staff & service
Multiple issues with my room
Our room is clean and 2 twin beds are big and comfortable, however it doesn’t come with facial tissues, electric kettle, coffee or tea bags which is super inconvenient! Our room also has an issue where the bathroom door won’t stay in place instead it’ll keep moving towards the toilet before it stops. This caused me hitting my head or hitting my knees if I didn’t make a point to kick it back when standing up!! There’s a design issue in my opinion. There’s another issue with the shower door not shutting close so waters are spilled all over the floor. I’m super annoying with my room and will not recommend this hotel.
Toilet seat is right behind the door and it won’t stay in place if you push it back!
Stayed 1 night in Apr 2023
Response from Customer care department on Apr 17, 2023
Dear Huei, Thank you for staying with us and for sharing your experience. We are sorry that your stay hasn't been as you expected. We offer the electric kettle and tea/coffee facilities included in Silken Club room and suite. If you need these facilities, you can ask at reception for them with a supplement. We are sorry for the inconveniences caused for the room design. It is the first time that someone tell us that there is a promblem with the bathroom door. We will check it with the shower door. Best regards,

6/10 Okay

Sabet, OAKVILLE

Business traveler, Traveled with partner
Kettle for coffee 30€ per day Print boarding pass at reception 20 cent
Stayed 4 nights in Feb 2023
Response from Customer care department on Feb 8, 2023
Dear Sabet, Thank you for staying with us and for rating our facilities and services.We only offer tea and coffee facilities on superior rooms, for that reasons it has a supplement, but is 20, as or colleagues from reception inform you, and also is informed in the booking sites. Printing is not an essential service for hotels, for that reason is not included in roomrate. We hope to welcome you again. Best regards,

8/10 Good

Sherman

Liked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Trieu, Vacover

Stayed 2 nights in Aug 2022

10/10 Excellent

Kimoi

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Best hotel in Madrid. They are very helpful and honor all your requests as best as possible The sixth floor hangout is nice !
Stayed 6 nights in Jul 2022
Response from Customer care department on Jul 26, 2022
Dear Kimoi, Thank you so much for your kind comments. We are delighted to know that you have enjoyed your stay with us. We wish you a nice day. The Silken Puerta Madrid team

10/10 Excellent

PERCY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es recomendable Todo exelente.
Stayed 2 nights in Jun 2022
Response from Departamento de calidad on Jul 20, 2022
Estimado Percy, Gracias por escogernos para hospedarse en Madrid y por comentarios tan positivos. Esperamos volver a recibirle en otra ocasión. Un saludo,

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio Excelente
Los empleados fueron todos fantásticos.
Stayed 3 nights in Jun 2022
Response from Departamento de calidad on Jul 20, 2022
Estimado Donald, Gracias por sus comentarios y por hospedarse con nosotros. Nos alegramos que haya disfrutado de su estancia y esperamos verle de nuevo muy pronto. Un saludo,

8/10 Good

Samet

Traveled with family
Liked: Cleanliness, room comfort
Average satisfaction.Fair enough
Was unexpected room which was not corporate for us.We didnt have any kettle and or coffee in our room.This is the first experence in my life in one of the 4 stars hotel dont provide anything to guests.
Stayed 2 nights in Jan 2022
Response from Customer care department on Jan 18, 2022
Dear Samet, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay with us. Your booking was made in a comfort room wich doesn't include the coffee and tea facilities. If you decide you stay with us again, you can book a Silken Club in wich you will find this facilities and orders that can satisfy your needs. We will be happy to welcome you again. Best regards,

10/10 Excellent

Rosa, Miami Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent Hotel, and the service and kindness of the personnel second to none … really happy with the stay
Stayed 12 nights in Dec 2021
Response from Customer care department on Jan 10, 2022
Dear Rosa, Thank you for staying with us and for sharing your experience. We appreciate your comments and we are so happy that your stay has been so pleasant. We hope to welcome you again soon. Best regards,

10/10 Excellent

Mr Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Silken Puerta Madrid
I have stayed at the Silken Puerta Madrid a few times and always been happy with my stay. Excellent hotel. Also you have a bus 146 that takes you to the city centre.
Stayed 5 nights in Dec 2021
Response from Customer care department on Jan 10, 2022
Dear Mr. Charles, Thank you for staying with us and for your confidence in us. We appreciate your comments and we hope to welcome you again. Best regards,

10/10 Excellent

Edurne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Impecable, the sheets, pillows and towels are super nice. Beautiful, clean and quiet
Stayed 2 nights in Dec 2021
Response from Customer care department on Jan 3, 2022
Dear Edurne, Thank you for staying with us and for rating your experience in our hotel. We apreciate your comments and we hope to welcome you again soon. Best regards,

10/10 Excellent

Lourdes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó este hotel! Las habitaciones espaciosas y las camas comodisimas. El staff súper amable.
Stayed 1 night in Dec 2021
Response from Departamento de calidad on Dec 14, 2021
Estimada Lourdes, gracias por hospedarse en nuestro hotel y por dedicar unos instantes a valorarnos. Nos alegra saber que ha disfrutado de una agradable estancia y esperamos recibirle de nuevo muy pronto. Un saludo,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good on the road but nothing really close by foot
Stayed 2 nights in Sep 2020
Response from Customer relations management on Sep 30, 2020
Dear guest, Thank you for staying with us and for giving us your feedback about your stay. We appreciate your comments and we are happy that you have enjoyed your stay. We hope to welcome you again soon. Best regards

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a stopover
We just stayed for an overnight stopover and didn't really use any of the facilities but the room was nice and comfortable. Plus we couldn't hear any noise from the road. The staff were friendly we would happily stay here again.
Stayed 1 night in Jun 2020
Response from Customer relations manager on Jul 1, 2020
Dear Clark, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay. We hope to welcome you again. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homeward Bound
I traveled thru Madrid to get back to USA after being in Spain since January. Nice hotel, good location close to airport. Will come back for a longer stay someday.
Stayed 1 night in Jun 2020
Response from Customer relations manager on Jun 9, 2020
Dear guest, Thank you for staying with us and for rating our facilities and services. We hope that you had a happy back to your home, and you find everyone well. We will be glad to welcome you in better times. Best regards,

10/10 Excellent

Geoffrey Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for Madrid
Easy transfers from the airport. Nice ambience and great friendly service.
Stayed 2 nights in Feb 2020
Response from Customer relations management on Feb 24, 2020
Dear Geoffrey, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay with us. We hope to welcome you again soon. Best regards

8/10 Good

Petr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Customer relations management on Feb 21, 2020
Dear Petr, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay. We hope to welcome you again soon. Best regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to the airport, good restaurant, very helpful staff. Would stay again.
Stayed 1 night in Feb 2020
Response from Customer relations management on Feb 14, 2020
Dear guest, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay. We hope to welcome you again soon. Best regards,

4/10 Poor

Verified traveler

Stayed 1 night in Feb 2020
Response from Customer Relations Management on Feb 10, 2020
Dear guest, Thank you for staying with us and for rating our facilities and services. We are sorry that your stay hasn't been as you expected. We will keep working to improve our facilities and service in order to provide the best service possible to our guest. Best regards,

2/10 Terrible

Hassan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is no room slipper electric catttle water cut off in the morning. In short its worst to stay there
Stayed 2 nights in Jan 2020
Response from Customer retalions management on Feb 3, 2020
Dear Hassan, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are sorry that your stay hasn't been as expected. The slipper and the kettle are available in superior rooms. In your next stay, we suggest you to book a silken club our suite for that services. We are sorry for the inconveniences caused due to the water cut off, we needed to make some urgent repairs. Best regards,

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is too far from Madrid Center 25 minutes in taxi is 25 and mire euros Very inconvenient for tourists The hotel is in general very good
Stayed 4 nights in Dec 2019
Response from Customer relations management on Jan 27, 2020
Dear guest, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that, overall, you have ejoyed your stay. Our hotel is situated on the middle way from airport to city center. Apart of taxi, close to the hotel you can take a public bus that goes to the city center in about 30 minutes and it has a cost of 1.50€ per person and way. We will be happy if we can welcome you again. Best regards,

8/10 Good

Maddalena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but can improve
Good hotel, very comfortable bed and clean. Only down is the food choice. The menu for the restaurant is not available in the room and room service menu is really basic. Also no dinner available before 8pm. For someone that has flown in and jet lagged is not very good.
Stayed 1 night in Jan 2020
Response from Customer relations management on Jan 27, 2020
Dear Maddalena, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are sorry that our menu hasn't pleased you. We will transmit your comments to the chef and the manager ir order to improve our room service menu. We hope to welcome you again soon. Best regards,

10/10 Excellent

Mr Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall worthy of 5*
Have stayed at this hotel 6 times and always found the level of service good and friendly staff. Also there’s a bus 146 that take you to the centre of Madrid, 1.50€
Stayed 3 nights in Dec 2019
Response from Customer relations managemet on Jan 3, 2020
Dear Mr. Charles, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed you stay with us and that you have decided to come back several times. We hope to welcome you again. Best regards,

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Madrid hotel
The hotel was well maintained with a nice bar and restaurant. The staff was helpful. They offer a free shuttle to and from the airport. Just keep in mind to give a later time when arriving for airport transportation, (shuttle only waits 10 minutes) we were left and had to take a taxi. It is close to public bus station and walking distance to a few shops and restaurants.
Stayed 2 nights in Dec 2019
Response from Customer relations management on Dec 16, 2019
Dear Chris, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay. We are sorry thay you have to take a taxi. We cannot wait more that 10 minutes because we have a scheduled and we have to attend other guest. We hope to welcome you again soon. Best regards,

10/10 Excellent

kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great stay, fantastic communication, excellent service. For our 4 year old they even provided chocolates, an extra cot, and a children’s travel toothbrush. Great restaurants within walking distance.
Stayed 1 night in Nov 2019
Response from Customer Relations management on Dec 2, 2019
Dear Kelly, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay with us. We try that all of our guest, children or adults, have a great experience with us. We hope to welcome you again soon. Best regards,

8/10 Good

Judy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was OK. I did not get the feeling from the staff that they were trying to be helpful.
Stayed 1 night in Oct 2019
Response from Customer Relations Management on Oct 21, 2019
Dear Judy, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we hope that you have enjoyed your stay despite our staff didn't reach your expectations. We try to help and make easier and more confortable the stay to our guest, we are sorry that you felt that way. It will be a pleasure welcome you again in your next visit to Madrid. Best regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
I tried to cancel an extra night that I had booked due to a memorial service in NY that was scheduled after my booking. The hotel did not allow me to cancel so I had to pay.
Stayed 1 night in Oct 2019
Response from Customer relations management. on Nov 21, 2019
Dear guest, Thank you for choosing us for your trip to Madrid and for your rating and comments. We are sorry for the inconveniences caused due to not cancel your booking, but you booked a non refundable rate and the cancellation policy doesn't allow to cancel without pay. kind regards

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property should not be listed as an airport hotel. It's "shuttle" runs only at certain times of day and was useless to us. It cost more than 20€ for a cab from the airport and the "shuttle" hours began too late to accommodate us and our flight left at 9 a.m.
Stayed 1 night in Sep 2019
Response from Customer Relation Management on Sep 23, 2019
Dear guest, Thank you for staying with us and for sharing your experience. We are sorry that you wouldn't be able to use our shuttle service. In the web site is published that is necessary to book it in advance and it is upon request. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Great for long layover in Madrid they even came to coffee bar ti let me know airport shuttle was departing
Stayed 1 night in Sep 2019
Response from Customer relations management on Sep 9, 2019
Dear guest, Thank you for staying with us and for rating our facilities and services. We appreciate that you have enjoyed your stay and we hope to welcome you again. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard accommodations
Our stay was quick and used to stay close to the airport for an early flight the next day. Hotel staff was friendly upon greeting and quickly checked us in as we arrived late at night. The hotel room smelled like it was recently painted, which was a small nuisance. Breakfast included standard continental breakfast options, and other accommodations were standard.
Stayed 1 night in Aug 2019
Response from Customer relations management on Sep 9, 2019
Dear guest, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed you stay with us. We are sorry for the inconveniences caused due to the paint smell. We have been making some impovements latelly and the smell remains a little. Please accept our sincerest apologies. We hope to welcome you again. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Departamento de calidad on Aug 29, 2019
Estimado cliente, Gracias por alojarse en nuestro hotel y por su valoración. Nos alegra saber que ha disfrutado de una agradable estancia y esperamos volver a recibirle de nuevo en otra ocasión. Un saludo,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms, and free airport shuttle
Stayed 1 night in Jul 2019
Response from Customer relations management on Jul 31, 2019
Dear guest, Thank you so much for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay so much. We hope to welcome you again soon. Best regards,

2/10 Terrible

tim

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Never seen carpets as bad as this , just look
Stayed 1 night in Jul 2019
Response from Customer relations management on Jul 26, 2019
Dear Tim, Thank you for staying with us and for rating our facilities and services. We are sorry that your room hasn't been in the conditions that it should be. The next week we will start some improvement works in the hotel. The firts that is projected is change the floor in every rooms that it hasn't been done jet. We hope to welcome you again after of our renewal. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Close to airport! Also not to far from the center of Madrid.
Stayed 1 night in Jul 2019
Response from Customer relations Management on Jul 22, 2019
Dear guest, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay with us. We hope to welcome you again in your next visit to Madrid. Best regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, very good staff, I can found easy the nice place
Stayed 3 nights in Jul 2019
Response from Customer care department on Jul 15, 2019
Dear guest, thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay with us. We hope to welcome you again soon. Best regards,

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from Customer care department on Jul 9, 2019
Dear guest, Thank you for staying with us and for rating our facilities and services. We appreciate your feedback and we hope that you have enjoyed your stay. Best regards,

10/10 Excellent

Geoffrey Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Friendly staff, quick check-in/out and good food.
Stayed 2 nights in Jul 2019
Response from Customer care department on Jul 5, 2019
Dear Geoffrey, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are glad that you have enjoyed your stay. We hope to welcome you again! Best regards,

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Dirty bath
The bath was very dirty
Stayed 5 nights in Jun 2019
Response from Customer care department on Jul 1, 2019
Dear guest, Thank you for staying with us and for rating our facilities and service. We are sorry that your stay hasn't been as pleasant as you expected. We will remind our maids the cleaning proceadures in order to improve that services and avoid this situation again. Please, accept our sincerest apologies. Besti regards,

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Wonderful...Hotel was centrally located between Downtown Madrid & The Barajas Airport....
Stayed 4 nights in Jun 2019
Response from Customer care department on Jun 27, 2019
Dear guest, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are glad that you have enjoyed your stay. We hope to welcome you again. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Customer care department on Jun 10, 2019
Dear guest, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay with us. We hope to welcome you again. Best regards,

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Poor attention to guest
Fine, we had a flight delay & needed a hotel. I left my bracket in room & they wouldn’t mail it back to me? I offered to pay for it, and they still wouldn’t? Don’t understand that kind of customer service? Wouldn’t stay there again or recommend because of it.
Stayed 1 night in Jun 2019
Response from Customer care department on Jun 10, 2019
Dear guest, Thank you for staying with us and for rating our facilities and services. We are sorry but we are not authorized to send left property to our guest, but instead, you can arrange a pick up with a courier company. If you want to do than, please, contact with our front desk to check if we have your bracket registered, and then you could arrange the pick up. Sorry for the incoveniences caused. Best regards,

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Modern, clean, comfortable. Attentive staff, efficient airport shuttle. Room clean, spacious, modern. Breakfast was nice. Would definitely return.
Stayed 1 night in Jun 2019
Response from Customer care department on Jun 7, 2019
Dear guest, Thank you for staying with us and for share your feedback. We appreciate your comments and we are happy that you have enjoyed your stay. We'll keep working to provide a good service to our guest. Hopping to welcome you again. Best regards,

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Everything was good
Stayed 1 night in May 2019
Response from Customer care department on May 29, 2019
Dear Jaime, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay with us. We hope to welcome you again in your next visit to Madrid. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, convenient location, very friendly staff
Stayed 1 night in May 2019
Response from Customer care department on May 17, 2019
Dear guest, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay. We hope to welcome you again. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019
Response from Customer care department on Apr 26, 2019
Dear guest, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay with us. We hope to welcome you again. Best regards,