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Good hotel, well located if you don't want to look for parking inside the city. Close to the airport. Amenities were ok. Basic breakfast. Overall experience - Good!
Adi
Stayed 2 nights in Oct 2023
Response from Customer care department on Oct 23, 2023
Dear Adi, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay with us. We hope to welcome you again soon .Best regards,
Response from Customer care department on Oct 23, 2023
Dear Tony, Thank you for staying with us and for rating our facilities and services. We hope that you have enjoyed your stay and that you come back to visit us again. Best regards,
Breakfast needs to have more options for vegetarian and vegan
Heba
Stayed 3 nights in Sep 2023
Response from Customer care department on Oct 6, 2023
Dear Heba, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and will take them into account to improve our breakfast service.We hope to welcome you again. Best regards,
Todo el personal que trabaja en el hotel es muy amable
maria
Stayed 3 nights in Jul 2023
Response from Departamento de calidad on Sep 6, 2023
Estimada María, muchas gracias por elegirnos para alojarte en Madrid y por dedicar unos instantes a valorar nuestras instalaciones y servicios. Nos alegramos que hayas disfrutado de tu estancia y esperamos recibirte de nuevo muy pronto. Un saludo,
6/10 Okay
Dahlia
Traveled with family
Apr 18, 2023
Liked: Cleanliness, staff & service
La alfombra huele muy mal. Los cuartos no tienen agua para tomar .
Dahlia
Stayed 1 night in Apr 2023
Response from Departamento de calidad on Apr 19, 2023
Estimada Dahlia, Gracias por hospedarte en nuestro hotel y por dedicar unos instantes a valorar nuestras instalaciones y servicios. Lamentamos que tu experiencia no haya sido tan buena como cabía esperar. No tenemos alfombras en ninguna habitación, entendemos que te refieres a la moqueta de los pasillos. Informaremos al departamento de pisos para que lo comprueben y emprendan las acciones necesarias. Si bien el minibar está vacío, disponemos de máquinas de vending en las que hay agua embotellada, pero además el agua del grifo es completamente segura para el consumo. Esperamos volver a recibirle en otra ocasión.Un saludo,
4/10 Poor
Huei
Apr 14, 2023
Liked: Cleanliness, staff & service
Multiple issues with my room
Our room is clean and 2 twin beds are big and comfortable, however it doesn’t come with facial tissues, electric kettle, coffee or tea bags which is super inconvenient! Our room also has an issue where the bathroom door won’t stay in place instead it’ll keep moving towards the toilet before it stops. This caused me hitting my head or hitting my knees if I didn’t make a point to kick it back when standing up!! There’s a design issue in my opinion. There’s another issue with the shower door not shutting close so waters are spilled all over the floor. I’m super annoying with my room and will not recommend this hotel.
Huei
Stayed 1 night in Apr 2023
Response from Customer care department on Apr 17, 2023
Dear Huei, Thank you for staying with us and for sharing your experience. We are sorry that your stay hasn't been as you expected. We offer the electric kettle and tea/coffee facilities included in Silken Club room and suite. If you need these facilities, you can ask at reception for them with a supplement. We are sorry for the inconveniences caused for the room design. It is the first time that someone tell us that there is a promblem with the bathroom door. We will check it with the shower door. Best regards,
6/10 Okay
Sabet, OAKVILLE
Business traveler, Traveled with partner
Feb 8, 2023
Kettle for coffee 30€ per day
Print boarding pass at reception 20 cent
Sabet
Stayed 4 nights in Feb 2023
Response from Customer care department on Feb 8, 2023
Dear Sabet, Thank you for staying with us and for rating our facilities and services.We only offer tea and coffee facilities on superior rooms, for that reasons it has a supplement, but is 20, as or colleagues from reception inform you, and also is informed in the booking sites. Printing is not an essential service for hotels, for that reason is not included in roomrate. We hope to welcome you again. Best regards,
Best hotel in Madrid. They are very helpful and honor all your requests as best as possible
The sixth floor hangout is nice !
Kimoi
Stayed 6 nights in Jul 2022
Response from Customer care department on Jul 26, 2022
Dear Kimoi,
Thank you so much for your kind comments. We are delighted to know that you have enjoyed your stay with us.
We wish you a nice day.
The Silken Puerta Madrid team
Response from Departamento de calidad on Jul 20, 2022
Estimado Percy,
Gracias por escogernos para hospedarse en Madrid y por comentarios tan positivos.
Esperamos volver a recibirle en otra ocasión.
Un saludo,
Response from Departamento de calidad on Jul 20, 2022
Estimado Donald,
Gracias por sus comentarios y por hospedarse con nosotros.
Nos alegramos que haya disfrutado de su estancia y esperamos verle de nuevo muy pronto.
Un saludo,
8/10 Good
Samet
Traveled with family
Jan 18, 2022
Liked: Cleanliness, room comfort
Average satisfaction.Fair enough
Was unexpected room which was not corporate for us.We didnt have any kettle and or coffee in our room.This is the first experence in my life in one of the 4 stars hotel dont provide anything to guests.
Samet
Stayed 2 nights in Jan 2022
Response from Customer care department on Jan 18, 2022
Dear Samet,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that you have enjoyed your stay with us.
Your booking was made in a comfort room wich doesn't include the coffee and tea facilities. If you decide you stay with us again, you can book a Silken Club in wich you will find this facilities and orders that can satisfy your needs.
We will be happy to welcome you again.
Best regards,
This is an excellent Hotel, and the service and kindness of the personnel second to none … really happy with the stay
Rosa
Stayed 12 nights in Dec 2021
Response from Customer care department on Jan 10, 2022
Dear Rosa,
Thank you for staying with us and for sharing your experience.
We appreciate your comments and we are so happy that your stay has been so pleasant.
We hope to welcome you again soon.
Best regards,
I have stayed at the Silken Puerta Madrid a few times and always been happy with my stay. Excellent hotel. Also you have a bus 146 that takes you to the city centre.
Mr Charles
Stayed 5 nights in Dec 2021
Response from Customer care department on Jan 10, 2022
Dear Mr. Charles,
Thank you for staying with us and for your confidence in us.
We appreciate your comments and we hope to welcome you again.
Best regards,
Impecable, the sheets, pillows and towels are super nice. Beautiful, clean and quiet
Edurne
Stayed 2 nights in Dec 2021
Response from Customer care department on Jan 3, 2022
Dear Edurne,
Thank you for staying with us and for rating your experience in our hotel.
We apreciate your comments and we hope to welcome you again soon.
Best regards,
Me encantó este hotel! Las habitaciones espaciosas y las camas comodisimas. El staff súper amable.
Lourdes
Stayed 1 night in Dec 2021
Response from Departamento de calidad on Dec 14, 2021
Estimada Lourdes,
gracias por hospedarse en nuestro hotel y por dedicar unos instantes a valorarnos.
Nos alegra saber que ha disfrutado de una agradable estancia y esperamos recibirle de nuevo muy pronto.
Un saludo,
Location is good on the road but nothing really close by foot
Verified traveler
Stayed 2 nights in Sep 2020
Response from Customer relations management on Sep 30, 2020
Dear guest,
Thank you for staying with us and for giving us your feedback about your stay.
We appreciate your comments and we are happy that you have enjoyed your stay.
We hope to welcome you again soon.
Best regards
We just stayed for an overnight stopover and didn't really use any of the facilities but the room was nice and comfortable. Plus we couldn't hear any noise from the road. The staff were friendly we would happily stay here again.
Clark
Stayed 1 night in Jun 2020
Response from Customer relations manager on Jul 1, 2020
Dear Clark,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that you have enjoyed your stay.
We hope to welcome you again.
Best regards,
I traveled thru Madrid to get back to USA after being in Spain since January. Nice hotel, good location close to airport. Will come back for a longer stay someday.
Verified traveler
Stayed 1 night in Jun 2020
Response from Customer relations manager on Jun 9, 2020
Dear guest,
Thank you for staying with us and for rating our facilities and services. We hope that you had a happy back to your home, and you find everyone well.
We will be glad to welcome you in better times.
Best regards,
Easy transfers from the airport. Nice ambience and great friendly service.
Geoffrey Robert
Stayed 2 nights in Feb 2020
Response from Customer relations management on Feb 24, 2020
Dear Geoffrey,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that you have enjoyed your stay with us.
We hope to welcome you again soon.
Best regards
Response from Customer relations management on Feb 21, 2020
Dear Petr,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that you have enjoyed your stay.
We hope to welcome you again soon.
Best regards,
Very nice hotel close to the airport, good restaurant, very helpful staff. Would stay again.
Verified traveler
Stayed 1 night in Feb 2020
Response from Customer relations management on Feb 14, 2020
Dear guest,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that you have enjoyed your stay.
We hope to welcome you again soon.
Best regards,
4/10 Poor
Verified traveler
Feb 8, 2020
Verified traveler
Stayed 1 night in Feb 2020
Response from Customer Relations Management on Feb 10, 2020
Dear guest,
Thank you for staying with us and for rating our facilities and services.
We are sorry that your stay hasn't been as you expected.
We will keep working to improve our facilities and service in order to provide the best service possible to our guest.
Best regards,
There is no room slipper electric catttle water cut off in the morning.
In short its worst to stay there
Hassan
Stayed 2 nights in Jan 2020
Response from Customer retalions management on Feb 3, 2020
Dear Hassan,
Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are sorry that your stay hasn't been as expected.
The slipper and the kettle are available in superior rooms. In your next stay, we suggest you to book a silken club our suite for that services.
We are sorry for the inconveniences caused due to the water cut off, we needed to make some urgent repairs.
Best regards,
This hotel is too far from Madrid Center
25 minutes in taxi is 25 and mire euros
Very inconvenient for tourists
The hotel is in general very good
Verified traveler
Stayed 4 nights in Dec 2019
Response from Customer relations management on Jan 27, 2020
Dear guest,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that, overall, you have ejoyed your stay. Our hotel is situated on the middle way from airport to city center. Apart of taxi, close to the hotel you can take a public bus that goes to the city center in about 30 minutes and it has a cost of 1.50€ per person and way.
We will be happy if we can welcome you again.
Best regards,
Good hotel, very comfortable bed and clean. Only down is the food choice. The menu for the restaurant is not available in the room and room service menu is really basic. Also no dinner available before 8pm. For someone that has flown in and jet lagged is not very good.
Maddalena
Stayed 1 night in Jan 2020
Response from Customer relations management on Jan 27, 2020
Dear Maddalena,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are sorry that our menu hasn't pleased you.
We will transmit your comments to the chef and the manager ir order to improve our room service menu.
We hope to welcome you again soon.
Best regards,
Have stayed at this hotel 6 times and always found the level of service good and friendly staff. Also there’s a bus 146 that take you to the centre of Madrid, 1.50€
Mr Charles
Stayed 3 nights in Dec 2019
Response from Customer relations managemet on Jan 3, 2020
Dear Mr. Charles,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that you have enjoyed you stay with us and that you have decided to come back several times.
We hope to welcome you again.
Best regards,
The hotel was well maintained with a nice bar and restaurant. The staff was helpful. They offer a free shuttle to and from the airport. Just keep in mind to give a later time when arriving for airport transportation, (shuttle only waits 10 minutes) we were left and had to take a taxi. It is close to public bus station and walking distance to a few shops and restaurants.
Chris
Stayed 2 nights in Dec 2019
Response from Customer relations management on Dec 16, 2019
Dear Chris,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that you have enjoyed your stay.
We are sorry thay you have to take a taxi. We cannot wait more that 10 minutes because we have a scheduled and we have to attend other guest.
We hope to welcome you again soon.
Best regards,
Great stay, fantastic communication, excellent service. For our 4 year old they even provided chocolates, an extra cot, and a children’s travel toothbrush. Great restaurants within walking distance.
kelly
Stayed 1 night in Nov 2019
Response from Customer Relations management on Dec 2, 2019
Dear Kelly,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that you have enjoyed your stay with us.
We try that all of our guest, children or adults, have a great experience with us.
We hope to welcome you again soon.
Best regards,
The hotel was OK. I did not get the feeling from the staff that they were trying to be helpful.
Judy
Stayed 1 night in Oct 2019
Response from Customer Relations Management on Oct 21, 2019
Dear Judy,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we hope that you have enjoyed your stay despite our staff didn't reach your expectations.
We try to help and make easier and more confortable the stay to our guest, we are sorry that you felt that way.
It will be a pleasure welcome you again in your next visit to Madrid.
Best regards,
8/10 Good
Verified traveler
Business traveler
Oct 17, 2019
Liked: Cleanliness, staff & service
I tried to cancel an extra night that I had booked due to a memorial service in NY that was scheduled after my booking. The hotel did not allow me to cancel so I had to pay.
Verified traveler
Stayed 1 night in Oct 2019
Response from Customer relations management. on Nov 21, 2019
Dear guest,
Thank you for choosing us for your trip to Madrid and for your rating and comments.
We are sorry for the inconveniences caused due to not cancel your booking, but you booked a non refundable rate and the cancellation policy doesn't allow to cancel without pay.
kind regards
This property should not be listed as an airport hotel. It's "shuttle" runs only at certain times of day and was useless to us. It cost more than 20€ for a cab from the airport and the "shuttle" hours began too late to accommodate us and our flight left at 9 a.m.
Verified traveler
Stayed 1 night in Sep 2019
Response from Customer Relation Management on Sep 23, 2019
Dear guest,
Thank you for staying with us and for sharing your experience.
We are sorry that you wouldn't be able to use our shuttle service. In the web site is published that is necessary to book it in advance and it is upon request.
Best regards,
Great for long layover in Madrid they even came to coffee bar ti let me know airport shuttle was departing
Verified traveler
Stayed 1 night in Sep 2019
Response from Customer relations management on Sep 9, 2019
Dear guest,
Thank you for staying with us and for rating our facilities and services.
We appreciate that you have enjoyed your stay and we hope to welcome you again.
Best regards,
Our stay was quick and used to stay close to the airport for an early flight the next day. Hotel staff was friendly upon greeting and quickly checked us in as we arrived late at night. The hotel room smelled like it was recently painted, which was a small nuisance. Breakfast included standard continental breakfast options, and other accommodations were standard.
Verified traveler
Stayed 1 night in Aug 2019
Response from Customer relations management on Sep 9, 2019
Dear guest,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that you have enjoyed you stay with us.
We are sorry for the inconveniences caused due to the paint smell. We have been making some impovements latelly and the smell remains a little.
Please accept our sincerest apologies.
We hope to welcome you again.
Best regards
Response from Departamento de calidad on Aug 29, 2019
Estimado cliente,
Gracias por alojarse en nuestro hotel y por su valoración.
Nos alegra saber que ha disfrutado de una agradable estancia y esperamos volver a recibirle de nuevo en otra ocasión.
Un saludo,
Great staff, clean rooms, and free airport shuttle
Verified traveler
Stayed 1 night in Jul 2019
Response from Customer relations management on Jul 31, 2019
Dear guest,
Thank you so much for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that you have enjoyed your stay so much.
We hope to welcome you again soon.
Best regards,
Response from Customer relations management on Jul 26, 2019
Dear Tim,
Thank you for staying with us and for rating our facilities and services.
We are sorry that your room hasn't been in the conditions that it should be.
The next week we will start some improvement works in the hotel. The firts that is projected is change the floor in every rooms that it hasn't been done jet.
We hope to welcome you again after of our renewal.
Best regards,
Close to airport! Also not to far from the center of Madrid.
Verified traveler
Stayed 1 night in Jul 2019
Response from Customer relations Management on Jul 22, 2019
Dear guest,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that you have enjoyed your stay with us.
We hope to welcome you again in your next visit to Madrid.
Best regards
Very good, very good staff, I can found easy the nice place
Verified traveler
Stayed 3 nights in Jul 2019
Response from Customer care department on Jul 15, 2019
Dear guest,
thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that you have enjoyed your stay with us.
We hope to welcome you again soon.
Best regards,
10/10 Excellent
Verified traveler
Jul 5, 2019
Verified traveler
Stayed 1 night in Jun 2019
Response from Customer care department on Jul 9, 2019
Dear guest,
Thank you for staying with us and for rating our facilities and services.
We appreciate your feedback and we hope that you have enjoyed your stay.
Best regards,
Response from Customer care department on Jul 5, 2019
Dear Geoffrey,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are glad that you have enjoyed your stay.
We hope to welcome you again!
Best regards,
Response from Customer care department on Jul 1, 2019
Dear guest,
Thank you for staying with us and for rating our facilities and service.
We are sorry that your stay hasn't been as pleasant as you expected. We will remind our maids the cleaning proceadures in order to improve that services and avoid this situation again. Please, accept our sincerest apologies.
Besti regards,
Everything was Wonderful...Hotel was centrally located between Downtown Madrid & The Barajas Airport....
Verified traveler
Stayed 4 nights in Jun 2019
Response from Customer care department on Jun 27, 2019
Dear guest,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are glad that you have enjoyed your stay.
We hope to welcome you again.
Best regards,
Response from Customer care department on Jun 10, 2019
Dear guest,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that you have enjoyed your stay with us.
We hope to welcome you again.
Best regards,
Fine, we had a flight delay & needed a hotel. I left my bracket in room & they wouldn’t mail it back to me? I offered to pay for it, and they still wouldn’t?
Don’t understand that kind of customer service?
Wouldn’t stay there again or recommend because of it.
Verified traveler
Stayed 1 night in Jun 2019
Response from Customer care department on Jun 10, 2019
Dear guest,
Thank you for staying with us and for rating our facilities and services.
We are sorry but we are not authorized to send left property to our guest, but instead, you can arrange a pick up with a courier company.
If you want to do than, please, contact with our front desk to check if we have your bracket registered, and then you could arrange the pick up.
Sorry for the incoveniences caused.
Best regards,
Loved this hotel. Modern, clean, comfortable. Attentive staff, efficient airport shuttle. Room clean, spacious, modern. Breakfast was nice. Would definitely return.
Verified traveler
Stayed 1 night in Jun 2019
Response from Customer care department on Jun 7, 2019
Dear guest,
Thank you for staying with us and for share your feedback.
We appreciate your comments and we are happy that you have enjoyed your stay.
We'll keep working to provide a good service to our guest.
Hopping to welcome you again.
Best regards,
Response from Customer care department on May 29, 2019
Dear Jaime,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that you have enjoyed your stay with us.
We hope to welcome you again in your next visit to Madrid.
Best regards,
Very clean, convenient location, very friendly staff
Verified traveler
Stayed 1 night in May 2019
Response from Customer care department on May 17, 2019
Dear guest,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that you have enjoyed your stay.
We hope to welcome you again.
Best regards,
8/10 Good
Verified traveler
Apr 26, 2019
Liked: Cleanliness, staff & service
Verified traveler
Stayed 1 night in Apr 2019
Response from Customer care department on Apr 26, 2019
Dear guest,
Thank you for staying with us and for rating our facilities and services.
We appreciate your comments and we are happy that you have enjoyed your stay with us.
We hope to welcome you again.
Best regards,