Ratings based on 228 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Uk

Wonderful experience

Posted Sep 19, 2017
I like Silken hotels because they are exceptionally clean with great services
Comment from Hotel Management
Sep 19, 2017 by Customer care depatment, Hotel Management
Dear Margie, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are glad that your stays with us have been such as good. We hope to see you soon again. Best regards, Customer care department
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient for proximity to airport

Posted Sep 5, 2017
Cons: air con noisy---it is a fairly old system
Good hotel for 1 night stay near the airport BUT the they do not advertise the shuttle service is subject to booking, so when we checked in (around 3 pm) and asked if we could use it the following morning, it was fully booked.
Comment from Hotel Management
Sep 5, 2017 by Customer care department, Hotel Management
Dear guest, thank you for staying with us and for rating our facilities and services. We are sorry for the inconveniences caused due to no avilability on the shuttle. As is announced in the Expedia web site, is necesary to prebook because of the space in the van and the scheduled. Please, accept our apologies. Best regards, Customer care department.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
Wonderful stay. It would have been good to know they gave us a smoking room.
Comment from Hotel Management
Sep 4, 2017 by Customer care department, Hotel Management
Dear guest, thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay. We use to inform to our guest what type of room we are giving them, sorry for forget to inform you. We hope to see you soon again. Best regards, Customer care department
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Very nice hotel with easy access to airport!

Posted Aug 28, 2017
We stayed at the Silken as we pass through Madrid on our way to Brussels. Having been to Madrid many times, we wanted a comfortable stay near the airport and the Silken was the perfect choice. From attentive staff to well appointed rooms, we couldn't ask for a better experience. The shuttle was super convenient and they even picked me up after dropping off the rental car. Fantastic overall experience!
Comment from Hotel Management
Aug 29, 2017 by Customer care department., Hotel Management
Dear Tom, Thank you for choosing us for your stay in Madrid and for rating our facilities and services. We appreciate your comments and we are glad that you have enjoyed so much your stay. We hope that you remember us for a next visit. Best regards, Customer care department.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Close to the airport, close to the center!!!

Posted Aug 12, 2017
I highly recommend this hotel, friendly staff, always willing to help!!! The bus service at the hotel is really good! We had a wonderful time!!!
Comment from Hotel Management
Aug 29, 2017 by Customer care department, Hotel Management
Dear Toby, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy to know that you have enjoyed so much your stay. We want to thank you for recomend us. Hopping to see you soon again. Best regards, Customer care department.
5 out of 5
Recommended
for Everyone
by A verified traveler from east midlands

Lovely hotel

Posted Aug 8, 2017
Hotel was lovely. Lives up to the Silken brand completely. Breakfast was excellent. Room very comfortable & quiet. Only it's a bit far from tourist attractions, but there is a bus right outside hotel. I would stay there again!
Comment from Hotel Management
Aug 9, 2017 by Customer care Department, Hotel Management
Dear guest, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy to know that you have enjoyed your stay. We hope to see you soon again. Best regards, Customer care department
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Nice hotel near the airport of Barajas

Posted Jul 7, 2017
Pros: The service of airport shuttle.
Cons: Attitude of the staff
Location: The hotel is not close to Madrid's downtown, but has plenty of options of transportation (bus is very nice ride and pleasant!)
It was a nice stay. The hotel has everything you need. The personnel could be more helpful and they have some issues with its staff at the reservation desk, but nothing horrible.
Comment from Hotel Management
Jul 13, 2017 by Customer care department, Hotel Management
Dear guest, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that your stay has been pleasant. We hope to see you soon again. Best regards, Customer care department
5 out of 5
Recommended
for Everyone
by A verified traveler from Al

Nice hotel and location close to bus stop..

Posted Jul 4, 2017
Very nice hotel and easy access to bus stop.. Awesome..!!
Comment from Hotel Management
Jul 13, 2017 by Departamento de Calidad, Hotel Management
Dear guest, Thank you for staying with us and for taking a minutes to rate our facilities and services. We appreciate your comments and we are happy to know that you have enjoyed your stay. We hope to see you soon again. Best regards, Customer care department.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent hotel for affordable price. Recommended!

Posted Jun 28, 2017
Fabulous hotel with excellent facilities, condition, atmosphere and look. I'm quite fussy with hotels but was plesently surprised at the cleanliness and 'newness' of the hotel. Bus stop is around the corner. Metro is 15 mins walk. Hotel arranges airport transfer. A safe location. Supermarket is 15 mins away. I would book again.
Comment from Hotel Management
Jun 29, 2017 by Customer care department, Hotel Management
Dear Sherin, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are pleased to know that you have enjoyed your stay with us. We would be happy to see you soon again. Best regards, Customer care department
4 out of 5
by A verified traveler

Good for working

Posted Jun 5, 2017 on Hotels
Close to my office. But no entertainment around. Room is clean. But the staff still came in to my room while I have DND hang outside the door!
Comment from Hotel Management
Jun 29, 2017
Dear guest, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are sorry for the inconveniences caused during your stay. We will remind our maids how to proceed when de DND sing is hanging on the door. We hope to see you soon again. Best regards, Customer care department.