Ratings based on 252 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Miami.

Nice and Clean. Far from Airport.

Posted Nov 5, 2017
I booked this Hotel because the Meliía Barajas was not available, whic has a convenient shutel Airport service. This hotel although advertises a shutel service is very limited or do no exist if it comes already full from the other Silken Hotel. Good luck! The staff strait to the point yes or no Robot like. Congratulations to the Suthel driver the only nice and kind that truly went above and beyond. This hotel is really but four Stars! “ I don’ Think so!
Comment from Hotel Management
Nov 7, 2017 by Customer care department., Hotel Management
Dear Marco, thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are sorry that you haven't enjoy your stay. We take note of your comments in order to improve our services and personal attention. Best regards, Customer care department.
5 out of 5
Recommended
for Everyone
by A verified traveler from Uk

Wonderful experience

Posted Sep 19, 2017
I like Silken hotels because they are exceptionally clean with great services
Comment from Hotel Management
Sep 19, 2017 by Customer care depatment, Hotel Management
Dear Margie, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are glad that your stays with us have been such as good. We hope to see you soon again. Best regards, Customer care department
4 out of 5
by A verified traveler

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Sep 18, 2017
Dear guest, Thank you for your stay in hotel Silken Puerta Madrid. We appreciate your rating because it help us to improve our facilities and services. Best regards, Customer care department.
5 out of 5
by Tiru

Posted Sep 10, 2017 on Hotels
Comment from Hotel Management
Sep 12, 2017
Dear guest, thank you for staying with us and for rating our facilities and services. We hope to see you soon again. Best regards, Customer care department.
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient for proximity to airport

Posted Sep 5, 2017
Cons: air con noisy---it is a fairly old system
Good hotel for 1 night stay near the airport BUT the they do not advertise the shuttle service is subject to booking, so when we checked in (around 3 pm) and asked if we could use it the following morning, it was fully booked.
Comment from Hotel Management
Sep 5, 2017 by Customer care department, Hotel Management
Dear guest, thank you for staying with us and for rating our facilities and services. We are sorry for the inconveniences caused due to no avilability on the shuttle. As is announced in the Expedia web site, is necesary to prebook because of the space in the van and the scheduled. Please, accept our apologies. Best regards, Customer care department.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
Wonderful stay. It would have been good to know they gave us a smoking room.
Comment from Hotel Management
Sep 4, 2017 by Customer care department, Hotel Management
Dear guest, thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay. We use to inform to our guest what type of room we are giving them, sorry for forget to inform you. We hope to see you soon again. Best regards, Customer care department
5 out of 5
by Amie from tempe,az

Impressed all around.

Posted Sep 2, 2017 on Hotels
Love the complimentary shuttle service from airport and city center.
Comment from Hotel Management
Sep 4, 2017
Thank you for staying with us and for your comments. We are happy to know that your have enjoyed your stay with us. We hope to see you soon again. Best regards, Customer care department
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Very nice hotel with easy access to airport!

Posted Aug 28, 2017
We stayed at the Silken as we pass through Madrid on our way to Brussels. Having been to Madrid many times, we wanted a comfortable stay near the airport and the Silken was the perfect choice. From attentive staff to well appointed rooms, we couldn't ask for a better experience. The shuttle was super convenient and they even picked me up after dropping off the rental car. Fantastic overall experience!
Comment from Hotel Management
Aug 29, 2017 by Customer care department., Hotel Management
Dear Tom, Thank you for choosing us for your stay in Madrid and for rating our facilities and services. We appreciate your comments and we are glad that you have enjoyed so much your stay. We hope that you remember us for a next visit. Best regards, Customer care department.
3 out of 5
by ararat

no ac and bedbugs

Posted Aug 25, 2017 on Hotels
the room AC didn't work and the bed had bedbugs which we found out next day. it was horrible and only thing they did is to change the room for us
Comment from Hotel Management
Aug 29, 2017
Dear Ararat, Thank you for staying with us and for rating our facilities and services. Our cleaning governess checked the room in wich you see the bedbugs and she didn't find any bedbugs. We don't know where they came from, but we haven't see more of them. We are sorry for the inconveniences we might caused you. Best regards, Customer care department
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Close to the airport, close to the center!!!

Posted Aug 12, 2017
I highly recommend this hotel, friendly staff, always willing to help!!! The bus service at the hotel is really good! We had a wonderful time!!!
Comment from Hotel Management
Aug 29, 2017 by Customer care department, Hotel Management
Dear Toby, Thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy to know that you have enjoyed so much your stay. We want to thank you for recomend us. Hopping to see you soon again. Best regards, Customer care department.