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Reviews of Grand Mogador Agdal

5 out of 5
Grand Mogador Agdal
Zone touristique Agdal, Marrakech

Reviews

6.6
Rating 10 - Excellent. 155 out of 702 reviews" "
Rating 8 - Good. 205 out of 702 reviews" "
Rating 6 - Okay. 136 out of 702 reviews" "
Rating 4 - Poor. 91 out of 702 reviews" "
Rating 2 - Terrible. 115 out of 702 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Anwar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Stayed 3 nights in Mar 2024

8/10 Good

susan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff were friendly, room was good.
Stayed 3 nights in Feb 2024

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely the 5-star experience we wanted. The live music during buffet breakfast and lunch is always nice. The rooms are very large and spacious. The staff are so nice and polite… I loved my stay here and will be back for more.
Stayed 6 nights in Dec 2023

2/10 Terrible

Muhammad Taimoor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Maria

Stayed 4 nights in Dec 2023

6/10 Okay

Hanane

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Bahhou, Dallas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The customer service on front desk it’s not professional and they do slow and didn’t answer the phone
Stayed 2 nights in Sep 2023

2/10 Terrible

Harrykerrie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost
Avoid at all cost this hotel is absolutely disgusting. Dirty dirty dirty. Was given wrong room it was pointed out but it was so what attitude. We booked a pool view superior double room and was given a dirty out the back room. Hotel was disgracefully dirty
Stayed 1 night in Sep 2023

6/10 Okay

Mourad

Stayed 3 nights in Jul 2023

4/10 Poor

Fawzia, Torrance

Disliked: Property conditions & facilities
Spa was closed Pool close at 6 pm
Stayed 1 night in Jun 2023

8/10 Good

Biser Vurov

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel lacated in good area.
Stayed 2 nights in Jun 2023

8/10 Good

Jerome

Stayed 4 nights in May 2023

6/10 Okay

Faznur

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Property was ok needs a refurb staff are not very helpful at reception desk. Half the hotel and facilities were closed.
Stayed 5 nights in May 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Good facilities, good sized room and friendly staff. Only gripe was that the floor in the bedroom was not brushed or cleaned throughout the 7 days stay.
Stayed 7 nights in May 2023

8/10 Good

Kristin

Liked: Cleanliness, property conditions & facilities, room comfort
Luxurious hotel, but some dissapointments
At first when we arrived, a very friendly older man from the front desk changed our problematic room for a better one. Food was mediocre, from fresh side only salad, cucumber, tomato and raw bell pepper. If you don't go early, all the food will be mostly out(eaten), and you can see empty buffet plates. Kids who wanted milk for cereal, got it only from coffee machine - and made a queue. Juice was thick(not diluted), personally made omelet tasted amazing. About front desk - No infomation about lunch, dinner, towel rent or room service prices weren't given. When we wanted to order room service (because they left a pamplet for this in the room), the phone in the room didn't work. Then went to front desk to order food (because it as national holiday and city restaurants were closed), a older lady told us that they don't offer us room service. She offered buffet lunch for 250dirham (but we already knew it was 200 actually). Towel rent service didn't speak even one word of english next to the pool. Hotel in general looks amazing and beautiful, many small moroccan style luxurious details and places to take pictures in, but the room (specifically bathroom) quality needs a touch up already. Also, we really missed a water kettle in the room. We would definitely visit again, but recommend for the hotel to print out information pamplets for restaurant and hotel times/prices/services for the customers.
Stayed 4 nights in Apr 2023

6/10 Okay

Peter

Stayed 1 night in Apr 2023

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Stayed 7 nights in Jan 2023

10/10 Excellent

Kuldeep

6/10 Okay

Aksar

Traveled with family and small children
Generally good, but went at peak season extremely busy, the hotel grounds around the hotel are very well maintained. I think the hotel needs a update. I bit worn out tbh. Food is only local cuisine does not cater alternatives. The SPA was closed, which is extremely disappointing
Stayed 6 nights in Aug 2022

8/10 Good

Afnen

Traveled with family
Liked: Cleanliness, staff & service
The costumer service was great. The hotel had many great services to offer and was very flexible for our needs. The workers where extremely kind to our needs. The food is good and there is a lot of variety to choose from. The only downside was the key situation. At random times the key would stop working.
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveler

Disliked: Cleanliness
Stayed 7 nights in Jan 2020

4/10 Poor

Ces

Traveled with partner
Disliked: Staff & service
Most of my review is negative so I am placing the redeeming quality of this place first: The breakfast staff was amazing. They were very attentive amd if you needed anything then they would do their best to get it for you. The property was described as being in the tourist zone but yet it was a 30 minute walk to get to the tourist attractions. You can tell that the hotel was beautiful at one point but it has not been maintained. During check-in we waited in line for about 20 minutes to check in, they offer you mint tea while you wait and there were musicians in the lobby. Once we got to the counter we were rudely informed we needed to complete forms and get back in line. They could have provided the forms while we waited in line instead of making us get back in line. Our room was on the first floor. The sliding door did not close. We were informed maintenance would come by to repair but after 20 minutes later we were still waiting. We finally insisted th as that we be moved to a different room. During
Stayed 4 nights in Dec 2019

4/10 Poor

Pathetic

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs a complete refurbishment as when checked in the so called 5 star property did not have any facilities in the room except the bed and closet.... the sink in the bathroom was clogging so as the shower tub... hardly any options to eat for vegetarian’s on hote menu. When called on room service or reception 9 out of 10 they won’t pick up the phone.... you will not get any wifi in the room so u need to go to the reception to get the good internet.... I think this should be 2 or max 3 star hotel...
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
This was the worst hotel experience I ever had. Mohammad at the reception was told by me multiple times that since the rooms were not connecting and I had small children I did not want the second room and I wanted a refund. He said he would take care of it so I returned my key to the second room to him. I kept making sure they did it each day and him and a guy named Yusuf kept saying ‘no problem sir, we will take care of it’. Then when I checked out they said they will not take care of it and said I didn’t return the key. This place is a joke and I would never recommend anyone ever go there. Ruined the stay in an amazing city.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Absolutely not a palace, and not 5 stars
No heat, it was freezing. WiFi didn’t work in the room, tv had static instead of cable, no lock on the door, mold around the tiles in the shower, and no waters or minibar anything in the room. Old towels that were no longer white or soft. Only good thing was the bed - very comfortable and clean. Everything else is extremely outdated, not taken care of and not very clean. The staff did move us to another room after we complained and gave us bottled water and a heater that sort of worked, but it still was not up to even three star ratings.
Stayed 2 nights in Dec 2019

10/10 Excellent

Bhagat

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with family
Needs upgrade. Priced too high.
Needs upgrade. Priced too high.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2019

6/10 Okay

Paul

Traveled with group
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

8/10 Good

Sandra, Old Colwyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely welcoming staff, spacious rooms, air conditioning and nice pools The food is unexpectedly rather bland and expensive and there’s no kettle in the room
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

6/10 Okay

Abdelmohcen

Traveled with group, Business traveler, Traveled with family
Disliked: Staff & service, room comfort
Not horrible but not Luxury either.
This is place is on the cheaper end of semi luxury hotels. The location is just fine if you have a car(Free parking) or don’t mind taking a 10min taxi into town (ask for price first). There are some horrible reviews which scared me. The hotel is nice but the rooms are not that nice but they are just fine. Not horrible. Cmon it’s Morocco. You want a luxury hotel, you’re gonna need to pay $200 plus per night. I paid $50 and got a giant pool. Not so great service though, my check in experience was horrific. But it’s ok, I survived. If you’re not super picky because I’m kinda picky, don’t try to budget, get the $500 per night stay and call it a day ;) .
Stayed 3 nights in Oct 2019

8/10 Good

Raja S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Very big located close to airport and 5-10 mins away from famous landmarks as the mosque and moroccan markets. Pool is very big and food is amazing.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were very kind and helpful. The room was clean with a great pool view. Unfortunately Expedia messed up and we paid for all inclusive but the hotel advised they do not offer all inclusive this time of year which was a shame as that’s why we booked this hotel. So we did not get the deal we paid for in the end which was a shame
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i didnt like was breakfast had the same thing for the fours days we was there
Stayed 4 nights in Sep 2019

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service
Poor service and poor breakfast qualify of food
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel ever!! Avoid booking
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Bad customer service
The service was terrible. I stayed at agadir first and came to Marrakesh expecting high expectations as this is a five star hotel but I preferred the service at my agadir hotel much better which was four star. As soon as we pulled up to the hotel I was expecting someone to help with the bags which they didn’t. Then I was waiting in the que to check in and they only had one reception staff when the hotel is massive and has more than 3000 rooms. Having one reception staff was a joke waited like half an hour to check in and when I saw the other staff member just walking around the desk I had to question her whether or not she can serve us only then she started serving others. Then we was questioned on whether or not the hotel is paid for or not already which I showed them the confirmation of and she started arguing with me that she was hundred percent sure it wasn’t paid for and then later apologised when she looked further into it that it was paid for. I receive such a bad service from the ladies at reception also when I entered my room our curtain wasn’t closing completely so I didn’t really get much of good night sleep in that hotel and when I told the reception about this she goes the curtains are like this already.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Property was fine. Much of the staff were not helpful
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at all... Staff weren't friendly, not helpful at all apart from 1 who tried to help. Other than absolutely appalling
Stayed 7 nights in Jul 2019

2/10 Terrible

Scott

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
What did I like about this property???? Leaving! It was a terrible experience, end to end. The internet is full of fake reviews in favour of the hotel, likely to counter the real, negative ones. The hotel, particularly the eating areas are a hygiene risk, the staff are a joke. It is NOT 5*
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service. I had to cancel my stay before the checking due to lack of professionalism and bad customer service. NOT RECOMMENDED
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Jul 2019

6/10 Okay

Sean

Traveled with group
Liked: Staff & service
This hotel is mostly for Locals and it is beat away from town. You will need taxi to go anywhere.
Stayed 13 nights in Jun 2019

4/10 Poor

Verified traveler

Disliked: Amenities
Got sick while I was there...room service may have poisoned my tea...had to leave property, felt threatened. Heard profanity in room next to me about...f#%$ her hard and slow...someome crawling on hands and knees above room...easy to break into rooms with wood coverings and 4 holes for hands to lift wood cover when you sleep to drug rape and rob you as soon as you enter your room...look above your head...Do not stay here...especially as a single woman...have 3 people and then OK...Remember the hotel has KEYS TO ENTER ROOM SAFES AND STEAL CASH...FRONT COVERS CAN BE REMOVED TO BYPASS YOUR CODES.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
Not to keen on the food but I am European. The hotel is set up for Moroccan and Arab people.
Stayed 7 nights in Jun 2019