Ratings based on 135 Verified Reviews

3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Oporto

Very noisy room

Posted Nov 9, 2017
I truly believe we were very unlucky with the room location! It was given to a us a room on the ground floor next to where the reception was. Which it was very noisy during all day long and late at night as well. Besides that I do have to say that is a excellent hotel for families and of you have kids but not the other way around. If you’re looking for some piece a quote it’s not the place to be. Overall really good food and really nice views together with an excellent beach.
Comment from Hotel Management
Nov 10, 2017 by Giannoulis Hotels & Resorts, Hotel Management
Dear Bruno, Thank you very much for your review and for your kind words. As you notice, our hotel is ideal for family vacations in front of the beach. Moreover, the given room type was the originally booked. However, we are really sorry to read that it was noisy during the day. If you had asked for a different located room during your stay, may we had the opportunity to offer you a second choice subject to our availability. We hope that you will give us the chance to welcoming you again in the near future. Thank you very much once again. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Sep 4, 2017 on Orbitz
The biggest advantage of this hotel is that it boasts direct access to one of the best beaches of Chania with all the amenities. Rooms are a little tired, bathrooms are small and breakfast is average but I would still rate the hotel as excellent on the basis of its strategic location (vantage location, fairly close to Chania Old Town and other famous beaches and villages) plus its excellent beach access. Friendly receptionists (thank you Fylio). Will be certainly returning.
Comment from Hotel Management
Sep 13, 2017 by Giannoulis Hotels & Resorts, Hotel Management
Dear Guest, Thank you so much for your review and for the excellent scoring! We are happy to read that you had such a pleasant stay here with us and that you are planning to visit us again in the future. The management and the staff of our hotel wishes you all the best and we are already looking forward to your next arrival. Best regards The management
3 out of 5
Recommended
for Everyone
by A verified traveler from Manchester UK

Beautiful beach location, hotel a bit shabby.

Posted Aug 13, 2017
The restaurant area is right on the edge of the beach with beautiful views. Having breakfast here every morning was very relaxing. We stayed bed and breakfast and the food was good with a wide choice. The beach is beautiful and my review would be 5 star if based only this. We found the room small and needed some work. Bath was chipped and brown marks. The bed was so hard that my husband was in agony one morning and had to hunt down pain killers. One night there was a rat round the pool. But rats are everywhere so no big deal. The staff were lovely and really helpful. We had a lovely week here despite the few problems mainly with the room.
Comment from Hotel Management
Aug 18, 2017 by Giannoulis Hotels & Resorts, Hotel Management
Dear Guest, Thank you very much for taking the time to share your experience of your stay here with us. Firstly, we would like to notice that the size of each of our room type already noticed on the description, in order to be cleared for each of our guests before they proceed with their reservation. Regarding your notice about the hard beds, we would like to inform you that extra soft mattress are available upon request in order to satisfy all of our guest’s needs. Finally, disinfection at all public areas made frequently according to the European law regarding the hotel’s Health & Safety. We hope that you will give us the chance to welcoming you again in the near future. Best regards.
4 out of 5
by Jacqui

Posted Aug 5, 2017 on Hotels
Staff was absolutely wonderful, warm, and welcoming, particularly Iosef (Joseph) at the Front Desk. He went above and beyond to ensure my stay was a positive one....very professional, caring, kind, and just a wonderful human being. Also Christina at the Front Desk, Manousous at the Main Bar, the General Mgr, and the international staff from many countries. They all made the difference between an okay experience and a wonderful experience. Again, grazie mille!!
Comment from Hotel Management
Aug 18, 2017 by Giannoulis Hotels, Hotel Management
Dear Jacqui, Thank you so much for your kind words and compliments. The satisfaction of our guest is the first priority for the management and the staff of our hotel, and we are very proud to learn that we manage to make the difference and to provide you a memorable holiday experience. We are already looking forward to welcoming you again in the near future. Best regards. The mangement
4 out of 5
by A verified traveler

Posted Jul 22, 2017 on Hotels
Amazing hotel. Rooms are a little small if there's more than one person staying in the room. Service was great. The receptionist were very friendly and helpful. About a 15 minute drive from Chania and about 10 minutes from Platonias.
Comment from Hotel Management
Jul 28, 2017 by Giannoulis Hotels, Hotel Management
Dear Guest. Thank you very much for your review and for your kind words! We are glad to learn that you had such a pleasant stay here with us and we are looking forward to seeing you again in the near future. Best regards.
4 out of 5
by A verified traveler

Posted Jul 14, 2017 on Hotels
Comment from Hotel Management
Jul 17, 2017 by Giannoulis Hotels, Hotel Management
Dear Guest, Thank you very much for your rate and for choosing to spend your summer vacations here with us! We hope that you will give us the chance to welcoming you again in the near future. Best Regards, The management.
3 out of 5
by Margaret from San Francisco

You get what you pay for

Posted Sep 2, 2016 on Hotels
The hotel is a bit worn down and needs a refurbishment. However it is inexpensive and is very close to the beach. The restaurant staff are very nice and provide good service. The front desk staff are not the best; it's fine if you don't require any additional service beyond check-in and check-out, but I had a poor experience with their guest relations and front service staff in arranging a hair appointment. The housekeeper assigned to my room did not speak English and only came to clean while I was still sleeping in the morning; I tried every day to have her come later but she never did, so for the three days I did not have my room serviced.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Dear Margaret, Thank you very much for your feedback and about choosing to spend your summer vacations here with us. We are really sorry about the issue faced with our housekeeping team. However, a “Do not disturb” flag is always available in our rooms in order to avoid any unwanted interruptions from our staff members or you should inform our front desk for this situation during your stay. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.
1 out of 5
by Akshat

Unfortunate experience, poor management

Posted Aug 19, 2016 on Hotels
When we arrived they did a check in and seated us at dinner for what they had saved on plates from the buffet (we were booked all inclusive). But it went downhill. We were taken with the luggage guy to a room fifty meters away across the street in some other townhouse complex first. Turns out the room hadn't been cleaned. It was late and we were traveling with our kid so hadn't asked earlier but this time we pressed for our beachfront room. They told us they had none left, only a single room. next room they supposedly had available. This was also across the street in another complex they own. After a fifteen minute struggle to get the door open the luggage guy gave up again. Went back and got to yet another room. It was facing another building and was also pretty small, no way they could fit the extra cot there. Left the family there and went back to speak with the manager. Couldn't get in touch. Insisted on some other room that was beachfront, we were only there for the night and had booked prepaid weeks in advance! Finally we're transfer to a sister hotel called Santa Marina plaza with strict instructions to vacate for other guests at 12. The staff and room quality there wetter excellent. Tried getting in touch with hotels.com via phone but it wss a our connection. Yet to hear back on my email questions.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Dear Akshat, Thank you very much for your review and for your feedback. Firstly, we would like to apologize once again for the issue faced with your room on the first night. However, as you notice we have done our best in order to find the best solution and to provide you a pleasant stay. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.
3 out of 5
Recommended
for Everyone
by A verified traveler from Aveiro, Portugal

Nice hotel but be careful with the rooms provided

Posted Jul 26, 2016
The hotel is really nice with really nice pools and everything you need to have a nice holiday. Just be careful with the room that is provided to you. My room with really noisy but I believe that is better rooms in the hotel, I guess I was just very unlucky. Besides that it's really good.
Comment from Hotel Management
Jul 30, 2016 by Giannoulis Hotels & Resorts, Hotel Management
Dear Brunello, Thank you very much for your review and for all of your notices. The provided rooms to each of our guests are always those which originally booked. After all, we are very proud about we managed to provide you a pleasant stay. We are looking forward to welcoming you again in the near future. Best regards, The management.
4 out of 5
by A verified traveler

Posted Jul 11, 2016 on Hotels
When we arrived, the beach front room we had paid extra for was not available. Management gave us a room across the busy street stating it had a great view. It did not and actually had a view of the roof of a building. After numerous discussions the front desk staff and eventually the manager, we were finally moved to their sister resort which was amazing. Unfortunately it sounds as if the hotel double booked their beachfront rooms but the manager went out of his way to accommodate us.
Comment from Hotel Management
Jul 30, 2016 by Giannoulis Hotels, Hotel Management
Dear Guest, Thank you very much for your review and for all of your notices. As you notice, we are always doing our best in order to provide the best holiday experience to all of our guests, and we are really happy to read that in your case we archive our target. We are looking forward to welcoming you again in the near future. Best regards, The management.