Requires Improved Communication and Guest services
Posted Jan 1, 2017
I made my reservations for this particular Holiday Vacation well in advance and I reserved two rooms. Over the past months (including 3 times on the day of arrival), I was called by this hotel to confirm that I required two rooms. I answered this question but it seems no one in the reservations or hotel staff made any effort to note that the reservation was correct and had been confirmed by me. I was also contacted by Expedia the day before my scheduled arrival with the same question. This problem only added to the stress of traveling over the Holiday Season. I am not at all impressed with the communications between hotel staff. Additionally, this hotel does not provide an in-room safe. While this might not seem overly important, an in-room safe provides an additional level of security and guest confidence. An in-room safe provides guests with the ability to secure jewelry, extra cash, and other valuables inside the room. Because I always carry extra cash during my travels, I had to lock my cash in the trunk of my car because I had no means to secure it in my room.
Another irritant is Housekeeping's bad habit of leaving a "cannot provide service" notice under the door at 6:00 AM, if the guest has a "Do Not Disturb" sign on the door. If the Do No Disturb sign is not displayed then the housekeeper knocks on the door at 8:00 AM. With this process, the guests are disturbed either way. Not a good situation for the guests