Ratings based on 970 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Vancouver

They booked our room!!!

Posted Jan 9, 2018
Pros: It look very nice if they had a room for us
Cons: Over booking... apparently, from the staff of the other hotel, they do that all the time, over book and send their guess to other hotel.
We arrived late in the evening after driving 14 hours with our 2 kids. The room was suppose to have 2 queen size bed. We also require a kitchen since our yougest kid as pretty severe food allergy. But when we got to our room there was only 1 king size bed. So we went back to the lobby with all of our luggage. That's when they told us that it was there last room. But they could sent us to another hotel a few minutes away. They assure us it was walking distance. Which was very important since the reason we book at this hotel in the first place is that it was 2 blocks from our friends home were we were spending Christmas with. They quickly cancel our room and give it away to the person standing next to us. Then and only then they told us that the room had a pull out couch. The hotel they send us too, didn't have a kitchen, which made it insanely challenging to feed our youngest son. And the place was not close by at all. It was 50 minutes walk from our friends home. Which in the end made us spent a lot of money in cabs to travel back and forth. I would not recommend this hotel.
Comment from Hotel Management
Jan 18, 2018 by Vincent Singletary, Hotel Management
Thank you for taking the time to share your experience. I would like to apologize for the challenges and frustration you may have encountered. Hopefully; in the future you will allow us another opportunity to service your lodging needs. Vincent Singletary General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Amazing stay

Posted Jan 8, 2018
Had an amazing experience! Friendly staff, great location, spacious suite and very clean. Also, breakfast is included and complimentary toothpaste, toothbrush etc located at the lobby. Would definitely stay here next time I visit.
Comment from Hotel Management
Jan 13, 2018 by Vincent Singletary, Hotel Management
Thank you for allowing us the opportunity to service your lodging needs. We look forward to exceeding your expectations again during your next visit to the area. Vincent Singletary General Manager
1 out of 5
by A verified traveler from Irvine, CA

Double Charged

Posted Jan 6, 2018
We stayed 12/23-12/24. We paid through Expedia. Checking in was smooth, no paperwork or anything, we were given our keys and the lady was helpful. Gave her my ID and Credit card. Hotel is ok, kinda loud since it’s by the freeway but that’s understandable. Breakfast was good. Our room was decent. I notice there was 2 charges on my credit card but it was pending so I figured it was my deposit. No problem with that. One charge fell through but one actually process and cleared. Called the hotel on the 12/27, lady said the manager is in around 3pm he will give me a call back. Didn’t call me back I called back around 5 he said he will take care of it. It is now 1/5/18 no refund or anything from the hotel.
Comment from Hotel Management
Jan 13, 2018 by Vincent Singletary, Hotel Management
Thank you for taking the time to share your experience. I will discuss your concerns with our management team to prevent future guest dissatisfaction. Sincerely, Vincent Singletary General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

What a Find

Posted Jan 4, 2018
Pros: Location, breakfast, cleanliness
Our center of activity was Malibu, but we couldn't find a place to stay there, so we went looking at Agoura Hills, just up Kanan Dume Road. And what a find it was! Super clean, super staff, memorable breakfasts, and at a rate we can't get at home in Wisconsin!! We will be back.
Comment from Hotel Management
Jan 13, 2018 by Vincent Singletary, Hotel Management
Thank you for allowing us the opportunity to service your lodging needs. We look forward to exceeding your expectations again during your next visit to the area. Vincent Singletary General Manager
5 out of 5
Recommended
for Families
by A verified traveler from San Francisco

very pleasant stay.

Posted Jan 3, 2018
Pros: Very nice hotel. Very good suite, easy for family stay and make some simple cooking. close to Universal studios and Getty's Villa
Cons: They take our paper bag which we used to pack things. Make sure doin't take customer things when they still need.
Very nice hotel. Very good suite, easy for family stay and make some simple cooking. close to Universal studios and Getty's Villa. like it very much.
Comment from Hotel Management
Jan 4, 2018 by v, Hotel Management
Thank you for allowing us the opportunity to service your lodging needs. We look forward to exceeding your expectations again during your next visit to the area. Vincent Singletary General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Agoura Hilla, CA

Nice hotel location

Posted Jan 2, 2018
Love how close this hotel is to the canyons, good restaurants and not to mention the beach. Plus the fact that its right next to a Trader Joe's is a plus.
Comment from Hotel Management
Jan 4, 2018 by Vincent Singletary, Hotel Management
Thank you for allowing us the opportunity to service your lodging needs. We look forward to exceeding your expectations again during your next visit to the area. Vincent Singletary General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2018
Excellent Great experience Great Vacations with my family.
Comment from Hotel Management
Jan 4, 2018 by Vincent Singletary, Hotel Management
Thank you for allowing us the opportunity to service your lodging needs. We look forward to exceeding your expectations again during your next visit to the area. Vincent Singletary General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Along the 101

Posted Dec 31, 2017
Very nice spacious room Good WiFi Room very clean and the staff was nice
Comment from Hotel Management
Jan 4, 2018 by Vincent Singletary, Hotel Management
Thank you for allowing us the opportunity to service your lodging needs. We look forward to exceeding your expectations again during your next visit to the area. Vincent Singletary General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from san Francisco

Pleasant weekend stay

Posted Dec 18, 2017
Despite full occupancy due to nearby fires, our brief stay was perfect. Good size room, great staff, full breakfast. Would return.
Comment from Hotel Management
Dec 20, 2017 by Vincent Singletary, Hotel Management
Thank you for allowing us the opportunity to service your lodging needs. We look forward to exceeding your expectations again in the near future. Vincent Singletary General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice,clean

Posted Dec 17, 2017
My kids enjoyed the pool and hot tub while my husband and I relaxed by the pool. Close to a verity of food.
Comment from Hotel Management
Dec 20, 2017 by Vincent Singletary, Hotel Management
Thank you for allowing us the opportunity to service your lodging needs. We look forward to exceeding your expectations again in the near future. Vincent Singletary General Manager