Ratings based on 870 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Santa Rosa, CA

Rumble in Agoura.

Posted Jan 30, 2017
Pros: Location, Staff, good breakfast.
Cons: Better security door to keep out the drunks.
Location: Many restaurants, bars and shopping adjacent to hotel.
There was a drunk fight in the hallway outside my room at 2:30AM that lasted for 30 to 40 minutes...hotel staff had a tough time breaking it up. My room was not cleaned the first night of my stay.
Comment from Hotel Management
Feb 1, 2017 by Vincent Singletary-General Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. As a valued guest, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Sincerely, Vincent Singletary- General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2017
Staying near family for a visit. Exactly what we were looking for.
Comment from Hotel Management
Jan 1, 2017 by Vincent Singletary-General Manager, Hotel Management
Thank you for allowing us the opportunity to service your lodging needs, we look forward to future visits.
1 out of 5
by A verified traveler

Noisy

Posted Dec 2, 2016
Prople left doors open partied til 3 am would not come bsck
Comment from Hotel Management
Dec 31, 2016 by Vincent Singletary-General Manager, Hotel Management
I would like to apologize for your experience and hope that you will consider providing us another opportunity to exceed your expectations in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2016
Friendly staff great rooms. The breakfast was a nice touch as well.
Comment from Hotel Management
Dec 31, 2016 by Vincent Singletary-General Manager, Hotel Management
Thank you for the opportunity to service your lodging needs. We look forward to being your home away from home during your next visit to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Nov 25, 2016
We stayed here for a wedding. The staff was very helpful and friendly. The property has three buildings in a very nice setting. The morning breakfast has a wide variety of breakfast food. We really enjoyed our stay.
Comment from Hotel Management
Dec 31, 2016 by Vincent Singletary-General Manager, Hotel Management
Thank you for the opportunity to service your lodging needs. We look forward to being your home away from home during your next visit to the area.
5 out of 5
by A verified traveler

Posted Nov 19, 2016 on Hotels
Comment from Hotel Management
Dec 31, 2016 by General Manager, Hotel Management
Thank you for the opportunity to service your lodging needs. We look forward to being your home away from home during your next visit to the area.
4 out of 5
by A verified traveler

Good value

Posted Nov 15, 2016 on Hotels
Although not in a central location, freeway was easily accessible. Fine for us, visiting friends. Rooms were comfortable, and with a good breakfast, kitchen and separate sitting room, a great value.
Comment from Hotel Management
Dec 31, 2016 by General Manager, Hotel Management
Thank you for the opportunity to service your lodging needs. We look forward to being your home away from home during your next visit to the area.
5 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
was there for a funeral but the room was great and as needed for this situation
Comment from Hotel Management
Dec 31, 2016 by General Manager, Hotel Management
Thank you for the opportunity to service your lodging needs. We look forward to being your home away from home during your next visit to the area.
4 out of 5
by A verified traveler

Convenient location

Posted Oct 12, 2016 on Hotels
The toilet did not flush well & ended up clogged. I asked front desk for some $ off room. The desk clerk said he would have to check and get back to me. I ate bfast and went back to him 20 minutes later. He conveniently forgot I had asked him for $ back & said he thought I just wanted maintenance on toilet. I reiterated our conversation & he acted like it never happened. Then manager walks over & gives me $18 back. It was a ploy by management as she didn't ask me any questions & already knew what I wanted. What a joke. Otherwise room was fine
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Thank you so much for sharing! We are sorry to hear that you did not have an outstanding stay. We are sorry for the misunderstanding and confusion at your departure and hope that you give us another chance again.
5 out of 5
by A verified traveler

Posted Oct 3, 2016 on Hotels
Comment from Hotel Management
Oct 8, 2016 by General Manager, Hotel Management
Thank you! We hope you felt welcome and at home and look forward to welcoming you back again