Ratings based on 1,291 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Bay Area

Posted May 25, 2018
Hotel was great. Nice breakfast buffet. The desk manager was not very responsive. When I returned back to the hotel in the evening I was approached by a suspicious man in the parking lot. I complained to the desk manager who could care less. I expected a follow up call to tell me that someone looked into it at least. I’m disappointed that this was not handled better.
Comment from Hotel Management
Jun 13, 2018 by GM, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 23, 2018
Very comfortable and great location near freeway. Staff was nice and the club room option was very convenient.
Comment from Hotel Management
May 28, 2018 by GM, Hotel Management
Thank you for your comments, we appreciate your feed back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mi.

Posted May 6, 2018
Nice location,nice hotel,our 2nd stay. will be glad to come back again. A free bottle of water would be great well come for the first day ,and an extra bar of soap,and hand lotion would be a good idea. Thanks. Sent
Comment from Hotel Management
May 7, 2018 by GM, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler from Sherman oaks

Handicap room

Posted Apr 23, 2018
They gave us a handicapped room without letting us know during check in. It was horrible, the toilet seat was very high to the point we had discomfort. Shower was just unpleasant experience..just no good. If they gave us a regular room I’d be happier. They should at least let us know ahead of time the room is not standard.
Comment from Hotel Management
Apr 25, 2018 by GM, Hotel Management
Thank you for your feedback, we appreciate your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 20, 2018
It was a nice, comfortable place. And the view we had was beautiful as well
Comment from Hotel Management
Apr 25, 2018 by GM, Hotel Management
Thank you for comments and feed back we appreciate your staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Nice but noisy!

Posted Apr 19, 2018
Unfortunately people above were so loud at 3:30am till 6:45 I couldn’t sleep and then at 7 am the staff started vacuuming...even though every door around, including mine had a “Do not disturb “ sign!!! The next night I was woken early morning again by a car right outside my window blaring music with car door open!!! Glad to get home to get some sleep🙈 However, with that said the hotel is clean and staff I met very nice.
Comment from Hotel Management
Apr 19, 2018 by GM, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from boston

We are very glad to stay at this hotel.

Posted Apr 19, 2018
Was very happy to stay at this hotel. Very friendly personal. I would recommend this hotel to everyone!!!!
Comment from Hotel Management
Apr 25, 2018 by GM, Hotel Management
Thank you for comments and feed back we appreciate your staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful lobby, great view

Posted Apr 17, 2018
We loved our one-night stay with one exception. The breakfast food was great, but we waited a good 15 minutes for our check, and then had to make two more requests before we finally got it. We were on a schedule, so it was pretty annoying. Other than that, the stay was great. Our room had a balcony facing the mountainside; it was really serene. We didn't get to try the pool, but it looked nice and was 7' deep, which my teens would have loved. Not much nearby, but it worked for us.
Comment from Hotel Management
Apr 18, 2018 by GM, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! P
2 out of 5
by A verified traveler

window was blocked by concrete wall

Posted Apr 16, 2018
hotel put us into a room where out side view was completely blocked by concrete wall.
Comment from Hotel Management
Apr 16, 2018 by GM, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler from San jose

Posted Apr 16, 2018
This is not downtown hotel, I got surprised with parking fee 14$.
Comment from Hotel Management
Apr 16, 2018 by GM, Hotel Management
Thanks for staying with us. We appreciate your feedback!