Bar (on property)

Reviews of Sheraton Agoura Hills Hotel

3.5 out of 5
Sheraton Agoura Hills Hotel
30100 Agoura Rd, Agoura Hills, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 468 out of 1004 reviews" "
Rating 8 - Good. 244 out of 1004 reviews" "
Rating 6 - Okay. 128 out of 1004 reviews" "
Rating 4 - Poor. 79 out of 1004 reviews" "
Rating 2 - Terrible. 85 out of 1004 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Chrystal

Everything was ok
Stayed 1 night in Mar 2024
Response from Michelle on Mar 28, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

TOUFIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean Hotel, staff was pleasure and accommodating
Stayed 1 night in Mar 2024
Response from Sunset on Mar 11, 2024
Thank you so much for staying with us and I'm glad you enjoyed your stay!

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Response from Crishia on Mar 3, 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

pethe

Disliked: Staff & service
Na
Stayed 1 night in Feb 2024
Response from C on Feb 16, 2024
Thank you for staying with us.

10/10 Excellent

Travis, Happy Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Crishia on Feb 13, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Anita

Liked: Cleanliness
No…footman to help loading luggages ( we have six pieces of luggages.
Stayed 2 nights in Feb 2024
Response from Michelle on Feb 12, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This area is amazing. Right up against the mountain in Agoura. Gorgeous place for the price.
Stayed 1 night in Jan 2024
Response from Crishia on Feb 4, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Mitra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Pleasant
Stayed 1 night in Jan 2024
Response from Michelle on Feb 1, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Scott, Canoga Park

Liked: Cleanliness, staff & service, amenities
This is an old property that could use a remodel
Stayed 2 nights in Jan 2024
Response from Michelle on Jan 29, 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

tosan

Stayed 1 night in Jan 2024
Response from Michelle on Feb 12, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities
Miner things need some attention but would not keep me from staying here again.
Stayed 2 nights in Jan 2024
Response from Michelle on Jan 9, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Evgeny, Van Nuys

Stayed 1 night in Dec 2023
Response from Michelle on Jan 9, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Sherry

Stayed 1 night in Dec 2023
Response from Michelle on Jan 1, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

suzie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish they had breakfast. Everything else was great.
Stayed 1 night in Dec 2023
Response from Michelle on Dec 27, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Alan, calabasas

Stayed 1 night in Dec 2023
Response from Michelle on Dec 26, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michelle on Dec 19, 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Emanuel

Traveled with family
Liked: Cleanliness, staff & service
pool wasn't heated. big draw back based upon previous stays
Stayed 2 nights in Dec 2023
Response from Michelle on Dec 19, 2023
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel. The rooms are comfortable and large. The breakfast is good and affordable.
Stayed 2 nights in Dec 2023
Response from Michelle on Dec 19, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying here.
Response from Michelle on Nov 29, 2023
Thank you for staying with us. We appreciate your business!

10/10 Excellent

Laura

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Michelle on Nov 29, 2023
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Elena

I checked in around 11:30PM, a 68 year old woman traveling alone. I had a reserved room. There was no parking in front, or in the lighted east side area. I was told to park on the west side, and enter through that lower level door. I drove around, using my navigation to find west…and found a very dark, unmarked, unlit parking lot, and unlit door, used a flashlight to see that it was my door to enter by a stairwell to go to my room. Not at all acceptable. I as at the end of the first floor, alone, by a stairwell, drapes did not close fully…..asked to be moved. 2nd room Tv did not work, took 40 minutes for someone to come and verify this, now it’s close to 1AM, moved across hall, 2nd floor, room needs vacuuming, but otherwise appears clean. Fell into a comfortable bed. Rookie mistake, I forgot to check alarm, 3:25 it blared…shut it off..back to sleep…wouldn’t stay here again.
Stayed 1 night in Nov 2023
Response from Michelle on Nov 15, 2023
Thank you for staying with us. We will be addressing your concerns.

8/10 Good

India Rose

Business traveler
Liked: Cleanliness, staff & service
Helpful staff. View onto the hillside on the southern side of the property.
Stayed 3 nights in Nov 2023
Response from Michelle on Nov 9, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Rebeca Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sunset on Nov 5, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michelle on Nov 2, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Ryan

Stayed 1 night in Nov 2023
Response from Rhea Lopez on Nov 27, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Nacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodations and staff.
Stayed 1 night in Oct 2023
Response from Michelle on Oct 31, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Anna

Stayed 1 night in Oct 2023
Response from Michelle on Oct 31, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Joost

Stayed 1 night in Oct 2023
Response from Michael on Nov 21, 2023
Sheraton Agoura Hills wants to thank you for your feedback,

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Very Nice Place to Stay
The room was better than expected, with comfortable beds and clean rooms. No noise was a plus.
Stayed 1 night in Oct 2023
Response from Michelle on Oct 28, 2023
Thnak you for staying with us. We appreciate your feedback!

10/10 Excellent

Latashia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was amazing I will stay here again in the future
Stayed 3 nights in Oct 2023
Response from Michelle on Oct 27, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

navid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good! I really have to write that the property is good?
Stayed 1 night in Oct 2023
Response from Michelle on Oct 27, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Ravi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I strongly recommend it. Customer service was very good
Stayed 3 nights in Oct 2023
Response from Michelle on Oct 27, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Michelle on Oct 23, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding Weekend
Lovely hotel, reasonably priced, close to a Malibu wedding, courteous staff. Very nice property.
Stayed 2 nights in Oct 2023
Response from Michelle on Oct 23, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Leah

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Michelle on Oct 23, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brandy

Stayed 1 night in Oct 2023
Response from Michelle on Nov 11, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Allison

Liked: Staff & service
Stay was quiet. The hotel staff were nice. The outside of the Hotel is nice & also the lobby, but the rooms are outdated. The rooms need a renovation. The thick burgundy carpet needs to go. It needs to be professionally cleaned. I believe the slight odor was coming from the carpet. I did not walk on the carpet without my socks. The bed was comfortable.
Stayed 1 night in Oct 2023
Response from Michelle on Oct 22, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

HUI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel close to freeway.
One night stay. A full service hotel close to freeway, gas station, and fast food. There are also bars and restaurant inside hotel. Room is clean but smell old. Parking is little bit crowed. Overall a good hotel to stay.
Stayed 1 night in Oct 2023
Response from Michelle on Oct 22, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Rachel

Stayed 2 nights in Oct 2023
Response from Michelle on Nov 9, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Michael on Oct 15, 2023
Sheraton Agoura hills would like to thank you for your feedback.

4/10 Poor

Judith

Stayed 1 night in Oct 2023
Response from Sunset on Nov 5, 2023
Thanks for staying with us. We appreciate the feedback.

2/10 Terrible

Shannon

Sheraton's quality has unfortunately gone down
Alright, here's the deal: we thought we had it all figured out, airfare, rental car, and hotel through a third party. But let me tell you, it was far from perfect. Picture this: we were all pumped up, organizing a fundraising event, confirming flights, and making reservations. Excitement was in the air! Little did we know, our travel experience was about to take a nosedive. The rental car we were counting on? Nowhere to be found, causing major inconvenience. And the smell of marijuana invading our "no smoking" zone at the Sheraton hotel? Seriously, yuck! But wait, there's more. Our hotel room got unexpectedly canceled, leaving us scrambling to find a replacement. And when we finally got settled into the Sheraton, guess what? No air conditioning! We had to call the repairman twice during a blazing California heat wave. In hindsight, this rollercoaster of an experience taught me a valuable lesson: relying on a third party doesn't always guarantee the care and reliability we expect. Saving a few bucks is just not worth the hassle and lack of communication that can ruin our plans. We need to consider these factors when making our travel arrangements. Honestly, Sheraton could seriously upgrade their services, especially when dealing with third parties. It's in their own financial interest after all! So, no more bailing out on us, Sheraton!
Stayed 3 nights in Oct 2023
Response from Michael on Oct 15, 2023
Sheraton Agoura Hills would like to apologize for any inconvenience your stay may has caused you.

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoying staying at this hotel.
Stayed 2 nights in Oct 2023
Response from Michael on Oct 15, 2023
Sheraton Agoura Hills would like to thank you for your positive feedback

4/10 Poor

Danielle

Business traveler
Disliked: Cleanliness, staff & service
Poor front desk communication. I was left wondering what location and floor my room was located. Being educated to see the number on the card and go on a treasure search, only to find the room was located on the other side of the building. short quick answers in response. clearly was burnt out for that night after flight and so was the agent at the front desk. could have been a quick response of details and have a good night. She called a few hours later, but I was sleep.
Stayed 1 night in Oct 2023
Response from Michelle on Oct 17, 2023
Thank you for staying with us. We will be addressing your concerns.

4/10 Poor

Lazizxon

Liked: Cleanliness, staff & service
I reserved 1 king size bed room but they gave me 2 twin size bed room. I do not understand why I have reserved 1 king size bed room when in the end I got what is left over. what is the purpose of the reservation then? the room was dusty. the dust was on the tv stand. the table was dusty and bed frames.
Stayed 2 nights in Oct 2023
Response from Michelle on Oct 9, 2023
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Natalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and pleasant staff interaction. Property drive up area in front of entrance could be cleaned up/washed down a bit
Stayed 1 night in Oct 2023
Response from Michelle on Oct 9, 2023
Thank you for staying with us. We will be addressing your concerns.

6/10 Okay

masud

Traveled with family
Disliked: Amenities
It was ok. Nothing special
Stayed 1 night in Oct 2023
Response from Michelle on Oct 27, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service. Upgraded due to handicap more than expected.
Stayed 1 night in Oct 2023
Response from Michelle on Oct 8, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities, room comfort
Room smelled like it had a smoker in it beofre us
Stayed 1 night in Oct 2023
Response from Michelle on Oct 8, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice place Clean and quiet!!!
Stayed 1 night in Oct 2023
Response from Michelle on Oct 8, 2023
Thank you for staying with us. We appreciate your feedback!