Ratings based on 1,262 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 20, 2018
It was a nice, comfortable place. And the view we had was beautiful as well
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Nice but noisy!

Posted Apr 19, 2018
Unfortunately people above were so loud at 3:30am till 6:45 I couldn’t sleep and then at 7 am the staff started vacuuming...even though every door around, including mine had a “Do not disturb “ sign!!! The next night I was woken early morning again by a car right outside my window blaring music with car door open!!! Glad to get home to get some sleep🙈 However, with that said the hotel is clean and staff I met very nice.
Comment from Hotel Management
Apr 19, 2018 by GM, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from boston

We are very glad to stay at this hotel.

Posted Apr 19, 2018
Was very happy to stay at this hotel. Very friendly personal. I would recommend this hotel to everyone!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful lobby, great view

Posted Apr 17, 2018
We loved our one-night stay with one exception. The breakfast food was great, but we waited a good 15 minutes for our check, and then had to make two more requests before we finally got it. We were on a schedule, so it was pretty annoying. Other than that, the stay was great. Our room had a balcony facing the mountainside; it was really serene. We didn't get to try the pool, but it looked nice and was 7' deep, which my teens would have loved. Not much nearby, but it worked for us.
Comment from Hotel Management
Apr 18, 2018 by GM, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! P
2 out of 5
by A verified traveler

window was blocked by concrete wall

Posted Apr 16, 2018
hotel put us into a room where out side view was completely blocked by concrete wall.
Comment from Hotel Management
Apr 16, 2018 by GM, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler from San jose

Posted Apr 16, 2018
This is not downtown hotel, I got surprised with parking fee 14$.
Comment from Hotel Management
Apr 16, 2018 by GM, Hotel Management
Thanks for staying with us. We appreciate your feedback!
1 out of 5
by A verified traveler

Posted Apr 7, 2018
I thought the hotel was very good. The problem I had was that they hit me up with a 15 dollar a day parking fee. It wasn't valet parking in a nice underground parking facility. They charged me to park my car in a huge exterior parking lot like Walmart or Best Buy.
Comment from Hotel Management
Apr 7, 2018 by GM, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice and clean hotel

Posted Apr 6, 2018
Food from room service was much better than expected.
Comment from Hotel Management
Apr 7, 2018 by GM, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2018
It was nice but there were no towels in pool area I requested them twice without success. They were finally brought to us about 10 minutes later
Comment from Hotel Management
Apr 1, 2018 by GM, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice hotel....Nice area.

Posted Mar 30, 2018
Not too far of a drive from Malibu. Nice area, with some local establishments. Good area for outside exercising also.
Comment from Hotel Management
Mar 30, 2018 by GM, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!