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Reviews of Sun Hotel Agra

3 out of 5
Sun Hotel Agra
Plot No. 4/305, Baluganj (Near Police Chowki), Agra, Uttar Pradesh

Reviews

5.0
Rating 10 - Excellent. 4 out of 23 reviews" "
Rating 8 - Good. 2 out of 23 reviews" "
Rating 6 - Okay. 2 out of 23 reviews" "
Rating 4 - Poor. 7 out of 23 reviews" "
Rating 2 - Terrible. 8 out of 23 reviews" "

5.2/10

Cleanliness

5.2/10

Staff & service

2.0/10

Amenities

5.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

4/10 Poor

Kushan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was not that clean and neat as shown in the website... Bathroom was not hygienic at all... Worst thing was that salty water... We even could not have a shower in it... Staff was not polite.. and moreover expensive
Stayed 1 night in Nov 2019
Response from Thomas on Nov 16, 2019
Dear Sir/ Madam We are sorry for the inconveniecnce cause to you, we will be provided daily house keeping and every thing, May be we are sorry for the inconvenience cause to you.

2/10 Terrible

Ravneet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting hotel
Stayed 1 night in Feb 2019

4/10 Poor

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Low cost staty in Agra
Not a very good experience. No hot water from 22.30 to 5.30. Towels were completely wet. Wall was in a really bad state. It was not very clean as well and staff were kind but were always waiting for tip and sometimes they were rude asking for it. I really understand that this is India and their salaries are really low so they really need tips but I would prefer to pay a bit more so they have better salaries and not be annoyed all the times about tips and commissions.
Stayed 1 night in Jan 2019

2/10 Terrible

Kirstin, Los Angeles

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I have ever stayed in. Pictures are no where near the reality of the hotel. Bathrooms were filthy, room was smelly and dirty, staff tried to triple price of booking for train and mosquitos were more permanent than the air conditioning. Don’t trust positive reviews on this place.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness
Fare place to stay for one night
Hot water supplies from 5am-11pm but we missed it when we arrived from a traffic jam. The water has a salty taste and was like not filtered/purified. We cannot use our soap as it has some interaction with the salty water and turn into gel-like substance. Location is good as Agra is not a big city. Food is good and the staffs of the resturant is nice! Have a few choice of food for breakfast
Stayed 2 nights in Feb 2018

2/10 Terrible

Malcolm

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT EAT HERE!!!
DO NOT eat here the table cloths are covered with stains and have not been washed since new so you can imagine what the kitchen is like. I have never seen anything like it and they make no effort to cater for foreign tourists. The menu is very expensive and we were told we could not eat as a bus load of locals who were not staying at the hotel were expected. What made it worse they did not have to order off of the menu and paid far less, and we were sent food to our room which was not edible.
Stayed 1 night in Oct 2017

8/10 Good

Yash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely place, nice rooms helpful staff. Would definitely go back again.
Stayed 1 night in Sep 2017

10/10 Excellent

Upender

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
A decent property with some very helpful people. Just a great place to stay.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like the hotel
I am frequently come Agra for business purpose and last time I booked this hotel and found the staff and service was Good.
Stayed 1 night in Sep 2017
Response from Ramu singhal on Sep 11, 2017
Dear sir Thank You for taking time to share your feedback on Goibibo. We are glad that you chose Sun Hotel during your last visit to Agra and enjoyed your stay. We look forward to serving you again soon. Kind Regards, Manager Sun Hotel, Agra Replied by Sun Hotel (Hotel Manager) Replied by Sunhotels (Hotel Manager)

10/10 Excellent

Anjali Sethi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place!!!
Sun Hotel is a very good hotel with a convenient location. The room was well sized and clean. The service is very good too.
Stayed 1 night in Aug 2017
Response from Ramu singhal on Sep 11, 2017
Dear sir Thank You for taking time to share your feedback on Goibibo. We are glad that you chose Sun Hotel during your last visit to Agra and enjoyed your stay. We look forward to serving you again soon. Kind Regards, Manager Sun Hotel, Agra Replied by Sun Hotel (Hotel Manager) Replied by Sunhotels (Hotel Manager)

4/10 Poor

Paulina Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and unfriendly
Vi have booked a room with a window, 3 beds, bar og safebox. We have got a room with 2 beds, No window, no bar, no safebox. The toilet was stopped and we asked the staff to fix it but it didn't succeed. Our key to the door was the next problem. The staff was not helpful and we felt not welcome. Hotel is very very very dirty. Restaurant had dirty dishes and it was real miracle we didn't get stomach infection. It was not ok but fortunately we used it only for 1 night.
Stayed 1 night in Jul 2017
Dear sir , We really appreciate that you took time to review your stay at our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations. We assure you that we will try to make improvement wherever necessary and provide you with better experience during your next stay. We would certainly like to serve you again soon. Regards Manager Sun Hotels, Agra

4/10 Poor

Jen, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor experience
Advertised as accessible but only bath, Staff poor and manager not willing to listen to suggestions Food poor Position good can see the Taj if not foggy Food trays left outside for days even though not many customers Bed comfortable
Dear Guest!! Greetings From Sun Hotel, Agra!! I, am apologize for the let-down caused on this occasion. We have raised a concern about your feedback, we assure you of a thoroughly delightful experience in future. We request you to consider this as an untoward exception to our standards and give us the opportunity to serve you again. Regards Optimum i-Hospitality

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not so Sunny
I am inexperienced with India, but I expected cleaner. The towels and bedding were very dingy, hard to tell if they were clean. The restaurant table cloths were really, really dirty, not just stained but visible standing food.
Dear Guest!! Greetings From Sun Hotel, Agra! I,am apologize for the letdown caused on this occasion. We have raised a concern about your feedback and we assure you of a thoroughly delightful experience in future. We request you to consider this as an untoward exception to our standards and give us the opportunity to serve you again. Regards, Optimum i-Hospitalitity

8/10 Good

narasimhan, bangalore

Liked: Cleanliness, staff & service, room comfort
Dear Guest!! Greetings From Sun Hotel, Agra! I,am apologize for the letdown caused on this occasion. We have raised a concern about your feedback and we assure you of a thoroughly delightful experience in future. We request you to consider this as an untoward exception to our standards and give us the opportunity to serve you again. Regards, Optimum i-Hospitalitity

2/10 Terrible

Roddy, London

Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointing stay in Agra
Our stay in Agra got off to a bad start, having arranged for the hotel to send a taxi to collect us from the train station it failed to appear. When we called to ask what where the taxi was we were told none had been booked and it would cost us 3 times what we had preciously agreed. Needless to say, we used the pre-paid taxi rank instead and ended up paying half what the hotel had originally said they would charge. Once in the hotel, the staff seem to be constantly looking for tips which became very annoying very quickly. On our last evening and day there, there was no hot water. Further afield in Agra, I recommend avoiding the TSR restaurant, I don't think it is a co-incidence that my wife and I had (our only) two days of severe diarrhea immediately after eating there. In terms of things to do in Agra, we were only there for a few days and obviously the Taj Mahal was the main attraction. I'd recommend taking a trip to what is locally referred to as the "baby taj" and to view the taj itself from across the river at sunset if you have time. I'd also recommend a trip out to Fathepur Sikri, we did this on the day of our departure from Agra so we only had a half day there but it was well worth the effort to squeeze it in.
Response from Reservation Counsultant on Aug 11, 2016
Dear Guest!! Greetings From Sun Hotel, Agra! I,am apologize for the letdown caused on this occasion. We have raised a concern about your feedback and we assure you of a thoroughly delightful experience in future. We request you to consider this as an untoward exception to our standards and give us the opportunity to serve you again. Regards, Optimum i-Hospitalitity

10/10 Excellent

Paul & Viv, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little bit of Paradise in India - My husband and I booked this for one night and after travelling around India it was the perfect spot. I wished we had booked a longer stay, as it was so peaceful and serene. The rooms are well maintained and clean. The bathroom was so unique with the plant in the middle and the open area above, it felt like you were actually outside. The staff were all helpful and friendly. The beach is fantastic and the swimming pool is like an infinity pool.I would highly recommend a stay here to anyone travelling through the area.

2/10 Terrible

I, Mexico City

Disliked: Staff & service, property conditions & facilities
totally untruthful
We had booked 2 rooms. We arrived at 5 PM. They said only 1 was ready, that the other would be ready in 2 hours. We came back at 7 pm. Same situation. We put everything in one room and said we'd be back later. They said when we came back from dinner it will be solved. We came back at 10:10 PM. Same situation. I called for a manager. No manager appeared. We discussed something with a person that would later disappear (many times the same behaviour). Nobody seemed willing to find a solution to the situation. After screaming and demanding on my part (my money back or put me in another hotel), they kicked a family out of a room! in our faces! and that was the room that we got at 11 PM !!!
Response from Reservation Counsultant on Aug 11, 2016
Dear Guest!! Greetings From Sun Hotel, Agra! I,am apologize for the letdown caused on this occasion. We have raised a concern about your feedback and we assure you of a thoroughly delightful experience in future. We request you to consider this as an untoward exception to our standards and give us the opportunity to serve you again. Regards, Optimum i-Hospitalitity

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Experience at Sun Hotel Agra - 4 star property
Wrost customer services, one could ever experience. Complimentary Breakfast - a Big Joke Staff Behaviour especially Resturant & Room Service
Dear Guest!! Greetings From Sun Hotel, Agra! I,am apologize for the letdown caused on this occasion. We have raised a concern about your feedback and we assure you of a thoroughly delightful experience in future. We request you to consider this as an untoward exception to our standards and give us the opportunity to serve you again. Regards, Optimum i-Hospitalitity

2/10 Terrible

Lalit, Rohtak

Disliked: Staff & service
Not Good experience
Not Good experience with this hotel
Response from General Manager on Aug 11, 2016
Dear Guest!! Greetings From Sun Hotel, Agra! I,am apologize for the let-down caused on this occasion. We have raised a concern about your feedback and we assure you of a thoroughly delightful experience in future. We request you to consider this as an untoward exception to our standards and give us the opportunity to serve you again. Regards, Optimum i-Hospitality (Reservation Consultant)

4/10 Poor

Espen, Norway

Disliked: Cleanliness, property conditions & facilities
Dirty, ok location
It was dirty, Sand and dirt in the room, especially the bath room. The staff asked for money all the time. More like begging. We could see the taj mahal from the balcony, though. The breakfast was horrible; the things you ar adviced not to eat was served. This is not a four star, not even in india.
Response from General Manager on Aug 11, 2016
Dear Guest!! Greetings From Sun Hotel, Agra! I,am apologize for the let-down caused on this occasion. We have raised a concern about your feedback and we assure you of a thoroughly delightful experience in future. We request you to consider this as an untoward exception to our standards and give us the opportunity to serve you again. Regards, Optimum i-Hospitality (Reservation Consultant)

6/10 Okay

Verified traveler

Disliked: Staff & service
冷蔵庫があれば良いですね。 ホテルの近くはバザールみたいなのごあれば楽しめました。 アグラ城からは近くて良いと思います。 朝食を付けて美味しかったですが、いきなり出した水のベットボトルを食後にお金払ってねと言われた。 飲んでないと伝えると仕方ないねと言った感じで、スタッフの印象は良くないです。 あと、両替を断るのもどうかと思います。
Stayed 1 night in Apr 2019

2/10 Terrible

Carlos, Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upsss
I think at India have very little cuality espactation, so far the food was bad cooked and the room was dirty. That much that I had to change from the hotel.
Response from General Manager on Aug 11, 2016
Dear Guest!! Greetings From Sun Hotel, Agra! I,am apologize for the let-down caused on this occasion. We have raised a concern about your feedback and we assure you of a thoroughly delightful experience in future. We request you to consider this as an untoward exception to our standards and give us the opportunity to serve you again. Regards, Optimum i-Hospitality (Reservation Consultant)