Difficult parking/location, difficult management
Posted Jul 11, 2015
The first problem was finding the hotel and how to get to the parking lot. When we figured that out, the parking lot was small and very minimal spaces to park. The lady at the front desk was very polite when we arrived. We received the room key to what was suppose to be a nice stay for 4 people. It was an absolute dump; old dirty sheets, dirty floors, the ac wasn't turned on ahead of time, nor were windows opened. Very tight space between two rooms, having to walk through one bedroom to get to the bathroom.
We found hair in the bed sheets, as well as, live ants crawling around.
When we spoke with the gentleman at the desk, he was very rude, would not give us our money back nor give up another room. He said that's what we get for booking through expedia. I explained I also have and have never had a problem. We showed him the issues in the room, changes the bed sheets that only had the ants in them and left the rest. We asked for extra towels to sleep on top of and they too came back with stains and human hair on them. We left bright and early in the morning, restless and disgusted. We will never stay here again and do not recommend this hotel to anyone.