Ratings based on 126 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Iowa
Hot springs waterPosted Mar 3, 2018
Cons: Complete renovation
Turned all of our swimsuits green.At the inside pool bar they tried to over charge several people in our group. After we had a small snack of what appeared to be setup as free hors d oeuvre they charged $10.00 per person.
by A verified traveler from Costa Rica
Nice pool. horrible rooms, old furniturePosted Feb 25, 2018
Pros: location, pool
Cons: urgent remodeling
Location: Close to town.
Very old hotel. Location is good. Expensive. Need very urgent to remodeling Food is regular. Yesterday the breakfast was cold The restaurant is expensive Rooms are very old and noisy
for Everyoneby A verified traveler from Costa Rica
Nice SpaPosted Jan 23, 2018
The hotel is ok, the food of the restaurant is good, the spa is nice. The swimming pool are not so nice
for Everyoneby A verified traveler from san Francisco Ca
Beautiful place if you are for hot springPosted Nov 4, 2017
Very quite relaxing place to clean for mind food was excellent as welll I do recommend this resort to any one
for Everyoneby A verified traveler from san josé
Posted Sep 14, 2017
Pros: nice arquitecture
Cons: more information about things to do, both on the internet and upon arrival (minigolf, spa, tours,..) I didn't know about many things until the lastday
I was looking for some peace and tranquility surrounded by nature and that is exactly what I found. The hotel is nice and the thermal pools are amazing. But what I enjoyed most was sitting in the river, which is also fed by hot springs. A very special experience!
Posted Aug 7, 2017 on Hotels
Posted Jun 4, 2017 on Hotels
by A verified traveler from Leesburg, VA
Horrible staffPosted Apr 18, 2017 on Orbitz
Pros: Birds, toucans, parrots
Cons: Front desk staff
Location: Hot springs, Arenal volcano
Management should fire all the front desk staff and replace with someone professional at this place. We booked a spa service with the hotel and the only appointment they had was around noon. By the time we got back, they put all our stuff out and forced vacating the room. We even told them we will pay extra for late checkout and they said thats okay for upto an hour and we can pay. But even before we got back (it was only half hour beyond checkout time), our poor kids were dragging the suitcases out of the room. Ridiculous. On top of this, their attitude is so rude. If they change their attitude, this could be a good place.
by Mario A.
Posted Apr 13, 2017 on Hotels
Ease to access,very good service and perfect to relax at the river of termal waters
by A verified traveler
Posted Mar 19, 2017
Beds were uncomfortable and made without covers (sheet only). Pillows and bathroom linens were old and threadbare. Buffet style meals were subpar.