Ratings based on 74 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2016
Cons: friendliness at personnel and communicate between departments.
Staff at the front desk should be more friendly, they seemed if they did not wanted to be there. i went to an event and security did not seem to know what was going on, only front desk which they need to be more friendly.
Comment from Hotel Management
Sep 7, 2016 by Hotel Marriott Aguascalientes, Hotel Management
Dear guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It would be such a pleasure to personally welcome you back to our new and improved hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler from v

Pleasant stay

Posted Jan 26, 2016
A wonderful place to stay and is located right next to a plaza. The rooms are excellent clean and the staff is very courteous. The food at this hotel is really good, I will be staying here next time I visit Aguascalientes
Comment from Hotel Management
Jan 30, 2016 by Aguascalientes Marriott Hotel, Hotel Management
Dear Guest Thank you for taking the time to share your recent experience at the Aguascalientes Marriott Hotel with us. One of our key priorities is to provide the highest level of friendly and courteous service. We hope to have you back soon. Sergio Altamirano Managing Director
5 out of 5
Recommended
for Families
by A verified traveler from Augascalientes, Mexico

Beautiful hotel, personnel very kind.

Posted Dec 5, 2015
Excellent service with clean and nice areas. Check in and out was quick and easy.
Comment from Hotel Management
Dec 12, 2015 by Marriott Aguascalientes Hotel, Hotel Management
Dear guest, Thank you so much for your comments, We are pleased that your stay at Marriott Aguascalientes was successful. We hope to back you soon at Marriott Aguascalientes Hotel. Regards
3 out of 5
Recommended
for Everyone
by A verified traveler from R

Not quite a Marriot

Posted May 26, 2015
Over all good but It didnt excell. The hotel doesn't offer anything more than a Holiday inn. Forget about any towels to dry your hands the didn't have any in 3 days. Also you only get 2 towels, try that with a wife. Valet was terribly unorganized and I even saw them driving my car like it was a drag race coming out of the parking lot. In general is nice they just need competent management. (Customer service is not only about talking in a curious accent).
Comment from Hotel Management
Aug 2, 2016 by Hotel Marriott Aguascalientes, Hotel Management
Dear Nic, Thank you for taking time to share your experience in our hotel. We are very sorry for what you have been through during your stay. We are taking action after the problems you had. Our guests are very important to us. We are looking forward that in your next stay we will accomplish your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the exact center of Mexico!

Posted Mar 18, 2015
Cons: Wi-fi was abysmal. Not up to Marriott standards.
Staff is very accommodating and friendly; several remembered us from last year and wanted to catch up! Very clean and the restaurant and/or bar are open from 6am-2pm so you don't feel marooned. Right next to a mall and Cineplex theatre. Friendly attendant in the clean gym. Food is good and safe. Small gift and amenities shop is on site. Quiet at night. Slight negative: maid service would sometimes forget to replace something but it would be rectified quickly with a call to room service. Food room service was always prompt.
Comment from Hotel Management
Jul 29, 2016 by Hotel Marriott Aguascalientes, Hotel Management
Dear David, Thank you for sharing your comments, we will be aware of it to take care of that issue properly. We will be very glad to have you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly

Posted Jan 20, 2015
Extremely friendly staff, great room, excellent breakfast buffet. Dinner was excellent
Comment from Hotel Management
Jul 29, 2016 by Hotel Marriott Aguascalientes, Hotel Management
Dear Guest, Thank you very much for taking the time to review and publish those positive and valuable feedback regarding your stay. We hope to welcome you back to Hotel Marriott Aguascalientes.
2 out of 5
by A verified traveler

Too expensive compared to what it offers

Posted Oct 20, 2014
Pros: Furniture.
Cons: Service in Business center, Morning waiters get busy over their capacity. Paying for internet? Really?
Location: Located near a plaza with different amenities
Worst internet ever! On top of it you have to pay for it.
Comment from Hotel Management
by Hotel Marriott Aguascalientes, Hotel Management
Dear guest, Thank you very much for having taken the time to give us your opinion. We will take into account your comment about give and seek an appropriate solution. Your opinion is very important for us. We remain at your disposal for any further assistance, the whole team will be happy to receive you again in the future.
5 out of 5
Recommended
for Everyone
by jessica from mckinney tx

Agu marriott

Posted Jan 15, 2014
Always a treat to stay here :)
Comment from Hotel Management
Jul 29, 2016 by Hotel Marriott Aguascalientes, Hotel Management
Dear Guest, Thank you very much for taking the time to review and publish those positive and valuable feedback regarding your stay. We hope to welcome you back to Hotel Marriott Aguascalientes.
5 out of 5
Recommended
for Everyone
by Jose from Laredo

Very nice hotel and great service.

Posted Nov 28, 2013
Comment from Hotel Management
Aug 2, 2016 by Hotel Marriott Aguascalientes, Hotel Management
Dear Jose, Thank you for taking time to write your comments, they are very important to us so we can keep improving. We will be glad to have you back soon.
5 out of 5
Recommended
for Everyone
by javier from aurora il

great hotel.

Posted Nov 23, 2013
Pros: the service.
Cons: n/a
Location: the location is great, next to a shopping center.
great hotel, & excellent service.
Comment from Hotel Management
Aug 2, 2016 by Hotel Marriott Aguascalientes, Hotel Management
Dear Javier, Thank you for tanking time to write your observations about our hotel. We are pleased you had a good experience with us. We will be happy to have you back soon.