Ratings based on 398 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great historic Hotel in the heart of the City.

Posted Apr 11, 2017
Pros: Despite the business of the downtown area, we felt that the room was quiet at night and sheltered from the noise.
Cons: The refrigerator had a faulty door and the lighting in the bathroom was a bit dark. There was no coffee in the room to use the coffee maker.
Location: It was nice to be in a comfortable hotel at the center of the city within walking distances to museums, bars, restaurants and historical sites.
Staff was very courteous and efficient. The rooms were clean.
Comment from Hotel Management
Apr 17, 2017 by Guadalupe Espinoza, Hotel Management
Gracias por alojarse con nosotros! su opinión es muy importante para nosotros. Saludos cordiales!
3 out of 5
Recommended
for Everyone
by A verified traveler

Very nice location, old bathroom, carpet smells.

Posted Apr 5, 2017
Pros: location
Cons: remodel bathroom, change carpet
Location: right in the middle of town walking distance to everything
Overall location is great, hotel staff very helpful. The carpet is so old is falling apart, and smells, bathroom is very old.
Comment from Hotel Management
Apr 10, 2017 by Guadalupe Espinoza, Hotel Management
Sentimos que no disfrutara al máximo de su estancia, intentaremos resolver el problema señalado. Gracias por su opinión ! Saludos cordiales
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Tx

Lovely historic hotel in heart of the city!

Posted Mar 29, 2017
Historic hotel in the heart of the city! We had a single room first but the bed was a little small for both of us comfortably, so we switched to a nice Jr suite room with lovely views of the cathedral and downtown. You cannot get anymore central! The room was spacious and lovely! Hotel staff were friendly and accomodating. We ate too much and loved the buffet breakfast & very couteous and friendly staff.
Comment from Hotel Management
Apr 4, 2017 by Guadalupe Espinoza, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo mas agradable posible. Por lo que agradecemos sus comentarios. Saludos cordiales
5 out of 5
by A verified traveler

Convenient Hotel

Posted Mar 18, 2017 on Hotels
The room I was given was not what I had booked and definitely seemed like it was the last room to rent out in case of emergency as it lacked some maintenance. I decided to speak to management and the general manager Guadalupe was extremely helpful and moved me into a junior suite. I was very happy with the service she provided and how attentive she was. I had planned never to return to this hotel but after having been assisted by the manager I will definitely be back.
Comment from Hotel Management
Mar 21, 2017
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo mas agradable posible. por lo que Agradecemos sus comentarios. Saludos cordiales
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Central hotel, close to everything

Posted Feb 7, 2017
Great location . Smack down in the middle of everything. Great first impression when approaching the hotel. Clean and chic inside. Speedy check-in and checkout. Room was huge, clean and comfortable. Breakfast buffet was included, great and fulfilling breakfast, Mexican breakfast, a lot to choose from. Entire staff very knowledgeable and helpful. Plaza las armas across the street. Must see Jardin San Marcos a few blocks down. Must try Xocolatl restaurant around the corner. Chocolate fondue with fresh fruit...Hot chocolate with a kick off spice was amazing. Beautiful hotel, definitely will be back.
Comment from Hotel Management
Feb 16, 2017 by espinozag@hotelfranciaaguascalientes.com, Hotel Management
Gracias por alojarse con nosotros! nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo mas agradable posible. por lo que agradecemos sus comentarios. saludos cordiales
4 out of 5
by Ruth

Great staff and location!

Posted Feb 6, 2017 on Hotels
The rooms need updating and new flooring.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Sentimos que no disfrutara al máximo de su estancia. Gracias por su opinión. Saludos cordiales
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Great hotel in Downtown Aguascalientes.

Posted Jan 10, 2017 on Orbitz
It was a nice hotel, it was cheap and was in downtown Aguascalientes, so it was in a good spot near all good places.
Comment from Hotel Management
Jan 20, 2017 by espinozag@hotelfranciaaguascalientes.com, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros Huéspedes sea lo mas agradable posible, por lo que agradecemos sus comentarios. Saludos cordiales
4 out of 5
by Melissa

Posted Jan 4, 2017 on Hotels
Great location
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Gracias por alojarse con nosotros. Agradecemos sus comentarios
5 out of 5
by Veronica

convenient, inexpensive.

Posted Jan 3, 2017 on Hotels
We enjoyed our stay. the first few nights our room faced the street and it was noisy early in the morning and late at night, but the view was great so we did not mind it much. Upon returning for the last two nights, after a quick trip to San Miguel de Allende, our room did not have a street view but it was nice and quiet throughout the night and in the morning. We will definitely stay again, as we plan to continue visiting family and friends in Aguascalientes.
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Gracias por alojarse con nosotros. Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo mas agradable posible. Por lo que agradecemos sus comentarios. Saludos cordiales
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 26, 2016 on Hotels