Ratings based on 375 Verified Reviews

4.0 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Tx

Lovely historic hotel in heart of the city!

Posted Mar 29, 2017
Historic hotel in the heart of the city! We had a single room first but the bed was a little small for both of us comfortably, so we switched to a nice Jr suite room with lovely views of the cathedral and downtown. You cannot get anymore central! The room was spacious and lovely! Hotel staff were friendly and accomodating. We ate too much and loved the buffet breakfast & very couteous and friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Central hotel, close to everything

Posted Feb 7, 2017
Great location . Smack down in the middle of everything. Great first impression when approaching the hotel. Clean and chic inside. Speedy check-in and checkout. Room was huge, clean and comfortable. Breakfast buffet was included, great and fulfilling breakfast, Mexican breakfast, a lot to choose from. Entire staff very knowledgeable and helpful. Plaza las armas across the street. Must see Jardin San Marcos a few blocks down. Must try Xocolatl restaurant around the corner. Chocolate fondue with fresh fruit...Hot chocolate with a kick off spice was amazing. Beautiful hotel, definitely will be back.
Comment from Hotel Management
Feb 16, 2017 by espinozag@hotelfranciaaguascalientes.com, Hotel Management
Gracias por alojarse con nosotros! nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo mas agradable posible. por lo que agradecemos sus comentarios. saludos cordiales
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 26, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Dec 1, 2016 on Hotels
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Gracias por alojarse con nosotros. Saludos cordiales
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Excellent

Posted Nov 11, 2016
Pros: Location is great the employees are very friendly. The hotel is very nice and pretty would stay there again on my next trip.
Cons: The waiter at breakfast she was kind of rude...When we ask about our breakfast she said it's just 2 toast and fruit we ask if we can get more toast and she said only 2
2 out of 5
by A verified traveler from US

Outdated rooms, dirty carpet.

Posted Oct 31, 2016
Pros: Location is great. Walking distance to center of town
Cons: Bed was small and uncomfortable. Bathroom caulking had grime. Carpet was dirty. Internet was slow and choppy
Location: Downtown with nearby museums and walking distance to shopping areas and cafe
5 out of 5
by A verified traveler

Excellent location

Posted Oct 18, 2016 on Hotels
Great location but the place needs a makeover.
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Muchas gracias por habernos hecho llegar su opinión saludos
2 out of 5
by A verified traveler from san diego

Service not good

Posted Oct 1, 2016 on Orbitz
Recepcion staff not good service. Always room key not working. High price for breakfast buffet Continental buffet small plate of fruit
Comment from Hotel Management
Oct 21, 2016 by espinozag@hotelfranciaaguascalientes.com, Hotel Management
Le agradecemos el tiempo que se tomo para hacernos llegar su opinión, tomaremos en cuenta sus comentarios para trabajar en ello. saludos
5 out of 5
Recommended
for Everyone
by A verified traveler from los ángeles California

Beautiful in the middle of down town...

Posted Sep 22, 2016
Nice hotel to me its a 5 start.. in the middle of down town... where your able to walk around anywhere you want
Comment from Hotel Management
Sep 24, 2016 by espinozag@hotelfranciaaguascalientes.com, Hotel Management
Nos es grato saber que su estancia con nosotros fue buena. Agradecemos sus comentarios.
3 out of 5
by A verified traveler

Convenient hotel

Posted Sep 21, 2016 on Hotels
Price is good for the location. Room was not up to par, nor was the food; though the hallways and check in area were very kept.
Comment from Hotel Management
Sep 23, 2016 by General Manager, Hotel Management
Muchas gracias por habernos compartido su experiencia con nosotros, me hubiera gustado que hubiera sido mas especifico en sus comentarios. Le comparto que día con día trabajamos para mejorar la atención y servicio que ofrecemos a nuestros huéspedes. Saludos cordiales